1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Outlook hangs on startup

Discussion in 'Web & Email' started by jessup, Oct 16, 2003.

Thread Status:
Not open for further replies.
  1. jessup

    jessup Thread Starter

    Oct 16, 2003
    We have a few users whose Outlook intermittenly hangs upon startup (splash screen does appear.) We have already ruled out Exchange 2000 and the WAN as part of the problem. We have traces that show when Outlook hangs, the outlook client does not even attempt to communicate with a DC, GC or Exchange Server.

    Using Outlook properties, if we "re-resolve" the username against the target exchange server, the client will be able to startup outlook successfully. Also subsequent attempts will finally yield success.

    Starting Outlook with the /Safe switch also yields success. We are now testing to make sure this works consistenly. My question is, what does this tell us? I know that the safe mode prevents preview pane, add-ons and extensions from loading but if these machines aren't even communicating with the servers how do these features become part of the equation? Is there something else about safe mode that I'm not aware of? Please advise.

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/172395

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice