1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Outlook hangs when adding an attachment using the paperclip

Discussion in 'All Other Software' started by blampert, Oct 25, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. blampert

    blampert Thread Starter

    Joined:
    Oct 25, 2011
    Messages:
    2
    A new outlook profile didn't do anything. Tried Uninstalling/Reinstalling Office>Nothing. The 'Send to: Mail recipient' option when right clicking a file works fine for any file as well as drag and dropping into the email. It is only when using the paperclip in a new email and trying to attach any type of file is when it hangs up for about 20-25 sec. then eventually attaches the file. Removed anti-virus software>Still nothing.

    Also wanted to note I tried doing it in Outlook's safemode>Nothing. It also has nothing to do with the size of the file being attached.

    Using windows XP/Office 2003.

    Any suggestions? Thanks in advanced.
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    Check the drive which contains the files for filing system errors: Right-click the drive icon > Properties > Tools (tab) > Click Check Now.
    Tick both options, click Start
    Restart Windows to allow the check to proceed.


    Next, try defragmenting the drive which contains the files you are attaching:
    Start > All Programs > Accessories > System Tools > Disk Defragmenter
     
  3. blampert

    blampert Thread Starter

    Joined:
    Oct 25, 2011
    Messages:
    2
    The thing is is that this is happening to multiple people all of a sudden in our business. So it looks like more of a wide spread issue instead of just one machine.
     
  4. Kenarkies

    Kenarkies

    Joined:
    Nov 13, 2011
    Messages:
    1
    This also happens to us on one machine (Windows 2003 server, since last week). Outlook hangs for a few minutes then finally attaches the file with no error. Nothing in the logs. It happens only when the attach file dialogue box is used, and it happens on both Outlook 2003 and Thunderbird. It's the same in all accounts, including Administrator. It only happens for pdf and Office documents, but not for image, text, rtf etc files. It doesn't happen if the pdf or Office document is renamed to change or remove the three letter suffix. It doesn't happen if the file is drag-dropped into the new message edit window. Disabling the antivirus (AVG) makes no difference. Is anyone else seeing this? A number of forum posts have reported this sort of problem over the years but no-one has come up with an answer.

    Ken
     
  5. ClementChooi

    ClementChooi

    Joined:
    Nov 14, 2011
    Messages:
    6
    You can try to clean up the disk drive:
    Start > All Programs > Accessories > System Tools > 'Disk Cleanup'
     
  6. onyx446

    onyx446

    Joined:
    Nov 18, 2011
    Messages:
    2
    I have a user experiencing exactly what you've described. He notices that it only acts up on folders with word or excel docs. A lot of forums I've found recommend remapping network drives, but he has no problems accessing them except when trying to attach files. In the meantime, I'll have him drag/drop until we can find a more permanent solution (thanks for that workaround!).

    Other suggestions I've come across:
    * Uncheck "Allow Indexing" in c: drive properties
    * Check Add-In Manager for anything unusual (Tools > Options > Other > Advanced > Add In Manager

    I'll let you know how it goes.
     
  7. onyx446

    onyx446

    Joined:
    Nov 18, 2011
    Messages:
    2
    Clearing the Temporary Internet Files folder worked for us. Here's where to find it in Windows XP:

    * Click Start > Run > type cmd > type regedit >
    * Expand HKey_Current_User > Software > Microsoft > Office > 11.0 > Outlook > Security

    Open My Computer and follow the path shown in OutlookSecureTempFolder. Delete these files and attaching shouldn't be a problem after that.

    As a side note, if you're getting red X errors when trying to view images or attachments in messages sent to you, this will clear that also.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1023972

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice