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OUTLOOK - Loss of Contacts list

Discussion in 'Web & Email' started by Cabrach, Dec 30, 2007.

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  1. Cabrach

    Cabrach Thread Starter

    Joined:
    Dec 30, 2007
    Messages:
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    I have lost the Contacts List from Outlook. When I click on the TO button to enter the name of an addressee, I get an error message saying:
    ” The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permission. “

    However, a click on the CONTACTS button in the Navigation Panel opens the Address Book.

    How do I restore the association between the Contacts List and Outlook’s TO Button ?
     
  2. Ratboy

    Ratboy

    Joined:
    Feb 12, 1999
    Messages:
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    Cabrach,

    Welcome to TSG!

    In Outlook, go to Tools > E-mail Accounts > Add a new directory or address book > Additional Address Books > Outlook Address Book.
    Click Next, then OK.

    In Outlook's Folder List, right click on the Contacts folder and select Properties.
    Go to the Outlook Address Book tab and check the Show this folder an an e-mail Address Book box and click OK.
     
  3. Cabrach

    Cabrach Thread Starter

    Joined:
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    Messages:
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    Dear Ratboy,
    My sincere thanks for an astoundingly fast reply. I followed your instructions to the letter. But when I go to address a new e-mail, a dialogue box entitled SELECT NAMES opens. The panel entitled SHOW NAMES FROM THE; shows CONTACTS, but there is no list of names from the Address Book or Contacts list in the panel below, which carries the headings, NAME: DISPLAY NAME: E-MAIL ADDRESS;
    What do I do now, please?

    Cabrach
     
  4. Ratboy

    Ratboy

    Joined:
    Feb 12, 1999
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    In the dialog you describe, select the drop down arrow from the Show Names from the: list.
    Is Contact listed twice? If so, select the second one.

    Then again, in Folder List, right click on the Contacts folder and select Properties.
    Go to the Outlook Address Book tab and make sure the Show this folder an an e-mail Address Book box is checked and click OK.

    Close and restart Outlook.
     
  5. Cabrach

    Cabrach Thread Starter

    Joined:
    Dec 30, 2007
    Messages:
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    Dear Ratboy,
    I’m beginning to feel like Royalty, receiving such fast service ! I followed your second lot of instructions to the letter. CONTACT was listed twice and I clicked on the second one, and hey presto!- the contents of the Address Book appeared. I went through the rest of your instructions, closed and restarted OUTLOOK, but when I address a new e-mail, I have the same problem all over again, except that, this time, I can go to the second listed CONTACT in order to get the names in the Address Book.
    What do I have to do to get the second listed CONTACT to be the permanent selection?
    Cabrach
     
  6. Ratboy

    Ratboy

    Joined:
    Feb 12, 1999
    Messages:
    1,220
    Happy New Year!
    Sorry for the delay in getting back to you.

    Let's start over fresh.

    In Outlook, go to Tools > E-mail Accounts > View or change existing directories or address books
    Click Next
    Highlight Outlook Address Book, then click Remove, OK, and Finish
    Close and restart Outlook

    In Outlook, go to Tools > E-mail Accounts > Add a new directory or address book > Additional Address Books > Outlook Address Book.
    Click Next, then OK.
    Close and restart Outlook

    In Outlook's Folder List, right click on the Contacts folder and select Properties.
    Go to the Outlook Address Book tab and check the Show this folder as an e-mail Address Book box
    Click Apply, then OK.

    You should be set.
     
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