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Outlook Messaging Interface Problem

Discussion in 'Business Applications' started by gfg, Jul 19, 2006.

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  1. gfg

    gfg Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    128
    My Outlook (office XP on XP Pro) does not work - wil not send or receive, even though the settings were tested successfully. When I try to delete messages in the outbox it says "The messaging Interface has returned an unknown error. If the problem persists, restart Outlook"

    It keeps sending the same messages over and over again from the outbox.

    Outlook has worked on this machine for years before this. I can post a hijak log if necessary (it was resending messages).

    Any suggestions?


    Thanks!

    Logfile of HijackThis v1.99.1
    Scan saved at 11:48:41 AM, on 7/17/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Palm\HOTSYNC.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\DOCUME~1\PUBLIC~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com/1Q00CDT/0409/bl7.asp
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - Startup: HotSync Manager.LNK = C:\Palm\HOTSYNC.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Atlantaballet.org
    O17 - HKLM\Software\..\Telephony: DomainName = Atlantaballet.org
    O17 - HKLM\System\CCS\Services\Tcpip\..\{B5818273-B655-44F6-989D-4AE52D36538B}: NameServer = 10.100.100.204
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Atlantaballet.org
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = Atlantaballet.org
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Offhand, I don't see anything in the log that would be presenting this problem.

    If you have a pop3 account, can you try logging in at mail2web.com and see if you have any large incoming emails that may be creating a problem?
     
  3. gfg

    gfg Thread Starter

    Joined:
    Aug 18, 2005
    Messages:
    128
    ACA -

    the program keeps sending the same messages in the out box - over and over again - and it doesn't let me manually delete them out.

    I wonder if I need to delete office and reload?
     
  4. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Quite frankly, I'd find the outbox.dbx and delete the sucker. It should be recreated upon restarting Outlook.
     
  5. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Hi gfg

    Since Outlook 2002 uses .pst files, create a new Personal Folders (.pst file) and make it the default delivery location.
    This will allow Outlook 2002 to stop trying to send out e-mails in the Outbox for the original Personal Folders (.pst file)
    You should then be able to delete any messages left in the Outbox.

    File > New > Outlook Data File
    Name and save the new .pst file.

    Tools > E-mail Accounts > View or change existing.... > Next
    Where it says: Deliver new e-mail to the following location:
    Click the drop down arrow and choose the new .pst file as the new delivery location.
    Click Finish to save your changes.

    Close and restart Outlook 2002 for the changes to take effect.

    Delete or move the messages from the Outbox, then you can return the original .pst file as the default delivery location using the same steps as above.

    Let us know if that works for you or not.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Oops, you're right, it's .pst files...where were you when I needed you earlier yesterday? :D
     
  7. rlt1223

    rlt1223

    Joined:
    Aug 2, 2007
    Messages:
    2
    I'm not sure if anyone is still checking this thread, but I ran into the same problem and tried what was suggested. The messages quit trying to send and I was able to receive my mail, which was great, but I was unable to delete the messages from the outbox. If I didn't have so much information in my contacts, calendars, etc. I would just use the new folder, but that's not really an option right now. Does anyone have any other suggestions.
     
  8. Krash

    Krash

    Joined:
    Jun 21, 2007
    Messages:
    309
    RLT1223 , switch off (Power down) the modem that connects your computer to the internet and then try deleting the messages.

    If you are on an office network / Large LAN setup , pull the network cable out of the computer and then try deleting the messages.

    That should allow you to delete the messages.
     
  9. rlt1223

    rlt1223

    Joined:
    Aug 2, 2007
    Messages:
    2
    The computer is connected to a network, so I tried unplugging the ethernet and then deleting the files, but I still receive the following message each time.

    "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."
     
  10. Krash

    Krash

    Joined:
    Jun 21, 2007
    Messages:
    309
    Aaah k. The pst file is damaged. Open Outlook , right click on the Personal Files Folders and click Properties. Typically you would get the same error at this point. If you dont , try clicking on the Advanced button in the properties. Try to get the location of the PST file from this window (If it opens)

    Create a new profile from Control Panel ---> Mail --> Show Profiles --> Add

    Import the data from the pst file from the old profile to the new one. The error should be fixed. If this fails , then you might have to kiss that pst file goodbye or buy a program to retrieve data from it. I fear that it might be corrupt.

    PS : Outlook 2002 does not have a big capacity for holding data compared to Outlook 2003 due to the format used to construct the PST file.
     
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