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Outlook not printing headers and attachments on html emails

Discussion in 'Business Applications' started by stradam, Jul 12, 2007.

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  1. stradam

    stradam Thread Starter

    Joined:
    Aug 22, 2006
    Messages:
    21
    When some of our users print off a HTML email in outlook 2003 it doesn't print the header to the email or any of the attachments. As the header contains all the information about when the emails was sent this is really important when printing the email off to put with the contract.

    Just to be clear, it's not the actual attachment that we need to print off, just the email with the header and the attachments showing as icons.

    The machines are running XP Pro SP2 outlook 2003 sp2 and the server is on Exchange 2003 enterprise sp2.

    Any help will be greatly apprieciated as this problem has been annoying me for ages and I cant find anything on the net about it.

    Cheers
     
  2. Krash

    Krash

    Joined:
    Jun 21, 2007
    Messages:
    309
    Do you have IE 7 on these computers ? Try uninstalling IE 7 on one of the computers and see if it works. If it does , then that will be the problem. I think there is a patch of a hotfix for that.
     
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