Outlook problems - error 0x800CCC7D

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

compilerxp

Thread Starter
Joined
Feb 24, 2002
Messages
1,629
We have a strange email problem with Outlook/OE on some of our computer when trying to access the email server which has SSL...

This is the error code: 0x800CCC7D

This is the message:
Server Response: '250 HELP'. (Account 'mail.<servername>.com', SMTP Server: 'mail.<servername>.com', Error Number:0x800ccc7d).

I've done a google search and it tells me to either turn ON or OFF the SSL.

But it MUST be ON in order to connect. If its turned off, the server bounces back asking for a Password.

On two computers (Sony & HP notebooks) the accounts work (I used them to test) - but on the PC's I do need to work with - they do not (Dell notebook and Compaq PC).

The machines have a mix of Windows Home & Pro (makes no difference) and Office 2000 on most of them (still errors on Outlook2002 and OE)...

I'm about to try the Thunderbird mail client.
 

compilerxp

Thread Starter
Joined
Feb 24, 2002
Messages
1,629
Update:

I have downloaded and installed the Firefox and Thunderbird Browser & email package... I'm FINALLY impressed with Mozilla... And I like Thunderbird much more over OE.

Anyways, the same issue happens. I don't have that error code since its not an OUTLOOK program... but its the same situation. I cannot connect to the SSL server. If I turn off SSL on the email client, the server asks for a password... which even thou is correct, doesn't allow log-on since its not SSL. ARGH!!!

I've tried turning on some services that I have disabled with no sucess...
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,494
http://www.modemhelp.net/oeerrors/oe.shtml

Symptom
You may get the error message 'The server does not support a SSL connection. Account; pop.xxxxxxxxx Server smtp.xxxxxxxxxx' Protocol SMTP, server response '250 HELP' Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.'

Solution
This problem happens because your version of Outlook Express is set up to use Secure Socket Layer (SSL), which your ISP does not use.
To fix this problem, open Outlook Express, and click:
- Tools
- Accounts
- Then click on your connection and click Properties
- Then click Advanced
- On this screen remove the checks from the boxes This server requires a secure connection for both Outgoing mail (SMTP) and Incoming mail (POP3).

You will then be able to collect your mail
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top