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Outlook problems

Discussion in 'Business Applications' started by Cowboy622, Aug 21, 2019.

  1. Cowboy622

    Cowboy622 Thread Starter

    Oct 4, 2001
    Tech Support Guy System Info Utility version
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    Antivirus: Norton Security, Enabled and Updated

    My Outlook stopped functioning. I have two email addresses. One formal and one informal. The formal address was not sending or receiving and blocked the informal address from doing the same. I deleted the formal account and the informal one worked. I called my internet provider and they changed the email from a Pop3 to an IMAP account. Now where I used o have an inbox, sent folder, out folder Junk email folder, now I still have them BUT I have a separate one for each email address. My formal address has an inbox, sent folder, Junk folder and draft folder. So does the informal address. Now when I delete an email from my inbox, instead of it being removed from the inbox and placed in the deleted folder, a line is drawn through it but it remains in the inbox. My inbox states there are over 300 emails in the box but they all have lines through them. I have tried to remove them and if I send each email to another folder, it just copies the email and leaves it in the inbox too. How do I removed the deleted emails from the inbox (that already have a line through them.) I can empty the junk folder, and trash folder but even if I put the emails into those folder and empty them, a copy stays in the inbox. Any help straightening out my Outlook would be appreciated. Thanks in advance.
  2. Cowboy622

    Cowboy622 Thread Starter

    Oct 4, 2001
    After several calls with my service provider, some how they got it working. Unfortunately, they were unable to tell me what was wrong other than to call it a glitch in Outlook. He purged the deleted emails which I couldn't get rid of and now they disappear the moment I delete them so all is well. Sorry I couldn't explain how they fixed it to help any others who might be having trouble.
  3. Chawbacon


    Jul 9, 2018
    First Name:
    Hey there Cowboy622,

    On an IMAP server your deleted e-mails remain on the server until you issue a "purge command" by selecting the folder in question, then from the menu bar select "Edit" - "Purge" - and select your desired purge activity. OR from the same Edit menu you can choose "Purge Options" - "General Tab" - and enabling the check box to purge items when switching between folders, which will automatically purge deleted items.

    Oh, those messages may still be there despite what your ISP told you. You can check by selecting "View" (on the Ribbon) - "Change View" - "Hide Messages Marked for Deletion" - "Apply" ;)

    Good luck.
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