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Outlook problems

Discussion in 'Business Applications' started by hhendrix, Jan 16, 2002.

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  1. hhendrix

    hhendrix Thread Starter

    Joined:
    Nov 14, 2001
    Messages:
    147
    Hello again...my saving grace. :):)
    Having a problem with outlook. A user keeps receiving the error: "The message interface has returned an unknown error. If the problem persists, restart outlook." He restarts, but still receives the message. Emailed the user to find out if he received this when sending, receiving, or opening an email. Have not heard back from him yet, but will post when I do. Just wanted to get a head start and trying to find out what this error means.

    Thanks!
     
  2. hhendrix

    hhendrix Thread Starter

    Joined:
    Nov 14, 2001
    Messages:
    147
    Information from user:I am running 2000. Occasionally, when I copy a document from a folder & paste it to an email & then modify the document, then save to the email, I get this error.
     
  3. RandyG

    RandyG

    Joined:
    Jun 26, 2000
    Messages:
    7,762
    Try having the user use only plain text in his mails, or at least save his reference documents in Notepad, to make sure any extraneous tags and formatting have been removed.

    It's possible that, while using HTML text, and copying, for example Excel worksheets, that the entire worksheet is pasted into the mail. He then closes Excel down, and when he tries to edit it, gets the application error.
     
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