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Outlook Read Receipt inconsistency

Discussion in 'Web & Email' started by Sue Q, Oct 13, 2003.

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  1. Sue Q

    Sue Q Thread Starter

    Joined:
    May 16, 1999
    Messages:
    36
    Hi all

    I'm wondering whether someone out there might be able to help me with a frustration that I'm experiencing with Outlook read receipts at present.

    I have just started a new job and have set Outlook up as I like it. One of the things includes asking for a read receipt to all emails I send (this is quite important in the role that I am in).

    Anyway, more often than not I get read receipts, but every now and then I don't get them, even though I know the recipients have viewed the message their end (have since checked).

    I have always got read receipts in the past from these people (when I've sent them from previous jobs or from home) and I know that they haven't changed their settings and have said that they are quite happy to send a receipt.

    Is this just a glitch in Outlook or would my new work's server be somehow causing the problem?

    I have checked with our IT team at work and explained the problem and all they have said is that the problem must be at the other end (even though it relates to different people and different places). They have confirmed that I have my settings configured correctly.

    I'd be really grateful for any advice you could provide.

    Bye for now


    Sue
    Adelaide, South Australia
     
  2. EvileYe

    EvileYe

    Joined:
    Aug 30, 2003
    Messages:
    1,281
    They may inadvertently choose not to send the read receipt unless their e-mail is configured to automatically reply to read receipts.
    This feature is not on by default in Outlook.
    To enable you need to go into Tools/options/e-mail options/tracking and set it in there to auto reply to read receipts otherwise they will need to say yes to the box that pops up saying the sender has requested a read receipt do you wish to send ? (or something similar)
     
  3. MsPCGenius

    MsPCGenius

    Joined:
    Apr 24, 2000
    Messages:
    763
    This could also be related to the receipient's server and/or ISP. Some are just not able to send receipts. Perhaps those that you've communicated with in the past have had a change in hardware or changed the way they connect to the Internet....
     
  4. Sue Q

    Sue Q Thread Starter

    Joined:
    May 16, 1999
    Messages:
    36
    Hi both of you and thanks so much for your replies.

    For info I just thought I'd add that the people concerned still have their settings configured to auto send a reply (has always been set that way) & their hardware or isps have also not changed. Very strange eh ...

    Ta again though

    Sue :)
     
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