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Outlook Sent Items folder not working

Discussion in 'Web & Email' started by annbill32799, Oct 31, 2011.

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  1. annbill32799

    annbill32799 Thread Starter

    Oct 31, 2011
    Tech Support Guy System Info Utility version
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x64 Family 15 Model 6 Stepping 5
    Processor Count: 2
    RAM: 2045 Mb
    Graphics Card: NVIDIA GeForce 7300 LE , 64 Mb
    Hard Drives: C: Total - 231483 MB, Free - 144853 MB; D: Total - 6989 MB, Free - 896 MB;
    Motherboard: ASUSTek Computer INC., LEONITE, 5.00, MS1C71S40602110
    Antivirus: Norton Internet Security, Updated and Enabled

    We have Microsoft Office Outlook 2003. A few days ago, we discovered that emails were getting "stuck" in the Outbox. We assumed they were not getting sent, but someone did receive at least one of them. At the same time, we think, an error message started to appear and continues to appear when we try to open the Sent Items folder: "Unable to display the folder. Errors have been detected in the file C:\Users\FitzGerald\AppData\Local\Microsoft\Outlook\Outlook1.pst. Quit Outlook and all mail-enabled applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the Inbox repair tool, see Help."

    We could not locate Scanpst.exe on our computer and the "detect and repair" option under Help did not help.

    Any advice would be welcome!
    Ann FitzGerald
  2. pip22


    Nov 21, 2004
    To be able to find scan.pst you must first make sure "Show hidden files & folder" is enabled in
    Control Panel >> Folder Options. Full information on finding and using scan.pst is here: http://support.microsoft.com/kb/287497
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