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Outlook signing in problem

Discussion in 'Business Applications' started by philip kirkham, Apr 26, 2010.

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  1. philip kirkham

    philip kirkham Thread Starter

    Joined:
    Aug 24, 2000
    Messages:
    377
    Hi,
    To resolve an orange e-mail issue (i.e. orange is useless) we started to use MSN's @live.co.uk addresses for each of the 3 computers, we had already installed outlook 2007 but we not sure how to link the accounts to the outlook, until we determined that the outlook required the outlook connector.

    For a couple of months the system has been working fine, e-mails can be sent and received etc, then a recent batch of updates from MS has seen several days when each of the computers will not connect to the MSN server, stating that the [email protected] address cannot sign in to the server.

    Each time the user has to reboot the computer to get the outlook to sign in, several attempts to 'repair' the connector are done and it is not guarenteed that on a reboot the connector allows the connection, one account of the outlook has three different addresses, one of which is a company address and the others are personal.

    I have un-installed the connector on this PC and re-installed it with no change, is there any specific reason that connector does not sign the account in ?

    Best regards
    Phil
     
  2. philip kirkham

    philip kirkham Thread Starter

    Joined:
    Aug 24, 2000
    Messages:
    377
    Hi,
    Below is the dialogue box that appears,

    ([email protected])
    We were unable to sign in to your account. Please try again. Outlook Connector has encountered an error. Please restart Outlook, if the issue continues, open the control panel, click Add/Remove programs and repair Outlook Connector, if this does not fix the issue, contact support.

    Firstly, we have tried all but the support, which is who exactly - MS or the administrators of our system i.e. me.

    best regards
    phil
     
  3. philip kirkham

    philip kirkham Thread Starter

    Joined:
    Aug 24, 2000
    Messages:
    377
    Hi,
    I have just repaired outlook from the installation disk and there was no change, the outlook connector appears not to connect to the server until after about 4 attempts of shutting down outlook.

    Best regards
    phil
     
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