Outlook Virus

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Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
HELP!
You guys are great and can hopefully get me through this.

Got onto Outlook today and received a weird message from Trend Micro that someone was trying to access my computer.
Asked if I wanted to allow or block.
I asked to view first and it went away.
I now can't sync my email.
Can't get anything in and can't send anything out.
Was on the phone with Bell South and tell me all is fine except I have to call Dell to have them walk me through the uninstall and reinstall my TCP/IP.
I trust you guys any day over who I was talking to.
I must clearly have a virus that caused this.

Here is my log.
Logfile of HijackThis v1.99.1
Scan saved at 7:04:25 PM, on 1/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\LEXBCES.EXE
C:\WINDOWS\SYSTEM32\SPOOLSV.EXE
C:\WINDOWS\SYSTEM32\LEXPPS.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://192.168.1.254/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [Lexmark 4200 Series] "C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe"
O4 - HKLM\..\Run: [FaxCenterServer4_in_1] "C:\Program Files\Lexmark 4200 Series\Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\SYSTEM32\LEXBCES.EXE
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\system32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
I have since downloaded Microsoft update for Outlook 2003.
I have downloaded their antivirus program.
Still not fixed.
Bell South tells me it is a problem with the TCP/IP.

PLEASE HELP!
Here is the latest log:
Logfile of HijackThis v1.99.1
Scan saved at 1:26:12 PM, on 1/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\LEXBCES.EXE
C:\WINDOWS\SYSTEM32\SPOOLSV.EXE
C:\WINDOWS\SYSTEM32\LEXPPS.EXE
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\Lexmark 4200 Series\lxbmbmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://192.168.1.254/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [Lexmark 4200 Series] "C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe"
O4 - HKLM\..\Run: [FaxCenterServer4_in_1] "C:\Program Files\Lexmark 4200 Series\Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\SYSTEM32\LEXBCES.EXE
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\system32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
 
Joined
Jul 26, 2002
Messages
46,349
Your log is clean. What was the message from Trend?

Have you done a virus scan?
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
Ran the following scans:
Trend Micro
XoftSpy
Ad-Aware
Microsoft Antispyware

Found a bunch of tracking cookies and other stuff that were noted to be potential problem.

Come to think of it, I don't really recall if it was trend micro that gave me the warning when the problem first arose as it had the Microsoft Outlook box pictured in the message.

Everything seems to be running fine except I cannot send or receive emails via Outlook anymore. When I try to synchronize, it gets hung up forever and eventually gives me error messages. This happened right after that warning came up. All was totally fine before that.

Bell South walked me through checking out the connectivity and told me the problem is with the TCP/IP, whatever that is.
Told me it has to be uninstalled and then re-installed.
Will try to replicate the error message and post.

Update:
Here is the error message I receive when synchronizing my mail:
The task "my email address" receiving reported error (0x800CCC15): Unable to connect to the network. Check your network connection or modem.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Hi Blueface

Does Trend Micro have e-mail scanning enabled?
If so, disable e-mail scanning and try a Send/Receive.


Have you tried a new Profile in Outlook 2003 to see if Send/Receive works there?
With Outlook 2003 closed, create a new Profile,
Control Panel > Mail Icon
Change the selection to: Prompt for a Profile to be used

Show Profiles > Add
Recreate your e-mail account.

Start Outlook 2003 and select the new Profile.
Create a new message and try sending it to yourself.


If the above fails, set up your e-mail account in Outlook Express to see if it will download your messages.

Let us know what happens.
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
EAFiedler said:
Hi Blueface

Does Trend Micro have e-mail scanning enabled?
If so, disable e-mail scanning and try a Send/Receive.

Disabled it but still no luck

Have you tried a new Profile in Outlook 2003 to see if Send/Receive works there?
With Outlook 2003 closed, create a new Profile,
Control Panel > Mail Icon
Change the selection to: Prompt for a Profile to be used

Show Profiles > Add
Recreate your e-mail account.

Start Outlook 2003 and select the new Profile.
Create a new message and try sending it to yourself.

Attempted this but received the same error message that it could not connect


If the above fails, set up your e-mail account in Outlook Express to see if it will download your messages.

This did in fact work. Once I set Outlook Express as my option and input all the necessary data, I was in fact able to synchronize my email

Let us know what happens.
How can I get my Outlook 2003 to work again? I have downloaded the update and have done all I could. Should I just uninstall and re-install the package? If I do, will I loose my documents for Excel and Word under My Documents?

Thank you very much for your assistance.
As in the past, will gladly donate to the site as very well worth it.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Close all windows and reboot the machine, I want to make sure Outlook 2003 has exited completely.

After Windows has restarted, shut down Trend Micro completely - the Firewall and Anti-virus protection.
Right click on the Trend Micro icon in the Notification tray and select Exit.
Click: Yes Give it a few seconds to unload.
Go to Windows Control Panel and Enable the Windows Firewall.

Start Outlook 2003 and try a Send/Receive.
If the Send/Receive is successful, avoid opening any e-mails since your anti-virus program is not running.


If it is not successful, run Detect and Repair. (With Trend Micro still disabled)
In Outlook 2003,
Help > Detect and Repair
You will need the Office CD.

After the repair has completed, restart the computer, and again shut down Trend Micro, start Outlook 2003 and try a Send/Receive.
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
Will do.
Thanks.

What I have also noticed and forgot to mention is I get the "windows explorer has detected a problem". Got it just now as I was about to print your instructions and got it while performing a file search for Bell South. Don't know if that has anything to do with it.
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
EAFiedler said:
Close all windows and reboot the machine, I want to make sure Outlook 2003 has exited completely.

After Windows has restarted, shut down Trend Micro completely - the Firewall and Anti-virus protection.
Right click on the Trend Micro icon in the Notification tray and select Exit.
Click: Yes Give it a few seconds to unload.
Go to Windows Control Panel and Enable the Windows Firewall.

Start Outlook 2003 and try a Send/Receive.
If the Send/Receive is successful, avoid opening any e-mails since your anti-virus program is not running.

I was successful in being able to receive new emails when I synchronized after doing the aforementioned. Being that this worked, I did not proceed with your next recommendation. Should I? I have left the firewall on as you instructed and my trend micro is still off. I have to leave for the day so I will shut down my computer now and await any additional instructions for when I return later this evening.

Thanks greatly for all your help.

P.S. Please see my prior post also as it may be important.

Just shut down, re-started, Trend micro was on and so was the firewall. Could not send/receive. I deactivated trend micro and was able to send myself a message. I guess it is narrowed down to trend micro being the problem? Just don't know why it is not a problem with Outlook Express as I was able to use that in the interim for my email.



If it is not successful, run Detect and Repair. (With Trend Micro still disabled)
In Outlook 2003,
Help > Detect and Repair
You will need the Office CD.

After the repair has completed, restart the computer, and again shut down Trend Micro, start Outlook 2003 and try a Send/Receive.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Double click on the Trend Micro icon in the Notification Tray to open it's Control Panel.
Network Security > Personal Firewall
Double click: Direct Connection
On the Exceptions tab scroll down and see if Outlook is listed and if it has a check mark beside it.
If Outlook is listed and does have a check mark, there are two other options you can check for:
Outgoing messages (SMTP)
and
Incoming Messages (POP3)
Enable both of those options
Click: OK, Apply and close Trend Micro's Control Panel.
Restart the machine.

Try a Send/Receive in Outlook 2003.
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
EAFiedler said:
Double click on the Trend Micro icon in the Notification Tray to open it's Control Panel.
Network Security > Personal Firewall
Double click: Direct Connection
On the Exceptions tab scroll down and see if Outlook is listed and if it has a check mark beside it.

I don't seem to have this available as a scroll down. FYI, I tried getting into Outlook again and this time got it to repeat the original message I received. It is in fact Trend Micor telling me a program is trying to access the internet and the program is pictured as the Outlook orange/yellow symbol. Clearly trend micro is preventing the synchronization.

If Outlook is listed and does have a check mark, there are two other options you can check for:
Outgoing messages (SMTP)
and
Incoming Messages (POP3)
Enable both of those options
Click: OK, Apply and close Trend Micro's Control Panel.
Restart the machine.

Try a Send/Receive in Outlook 2003.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
When Trend Micro alerts you that Outlook is trying to access the Internet, does it give you an option to allow Outlook access to the Internet?

Does *anything* appear on the Exceptions tab?
 

Blueface

Thread Starter
Joined
Nov 8, 2005
Messages
39
Yes, it does give me an option to allow access.
I don't get to see any exception list.
 

EAFiedler

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Do you still receive the error in Outlook 2003 when you give it access to the Internet?

Was Trend Micro installed before or after the installation of Outlook 2003?
 
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