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Outlook Web Access Error

Discussion in 'Web & Email' started by Dishiki, Aug 23, 2007.

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  1. Dishiki

    Dishiki Thread Starter

    Joined:
    Oct 25, 2003
    Messages:
    62
    I am able to access my work email through web outlook. However I am getting the following error. I can close the error box but it repops up about every 25 seconds or so. Any ideas on how to fix it? Here is the message:

    I am using IE 7.0

    Client Information
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)

    Exception Details
    Date: Thu Aug 23 15:43:57 EDT 2007
    Message: Syntax error
    Url: https://star.target.com/go/mail.target.com~ssl/owa/
    Line: 389

    Call Stack
    cbPoll(oR)
    oR = [object Object]
    cbOeReq(oReqFac)
    oReqFac = [object Object]
    cbReqFac(iIdx)
    iIdx = 13
    anonymous()
    -----------------------
    function anonymous() {
    cbReqFac(13)
    }
    -----------------------


    Dump Event
    Type: error
    Error Character: 1
    Error Code: 0
     
  2. i386

    i386

    Joined:
    Aug 24, 2007
    Messages:
    11
    Are you using Windows Vista IE 7?
     
  3. Dishiki

    Dishiki Thread Starter

    Joined:
    Oct 25, 2003
    Messages:
    62
    No Iam using Windows XP Pro SP2

    Also, this is happening on a laptop but tried it on my desktop and same thing is happening.
     
  4. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,189
    Does it happen with every client trying to access the OWA site? If it dies there is something wrong with your OWA setup itself.
     
  5. insomniac995

    insomniac995

    Joined:
    Oct 26, 2007
    Messages:
    6
    so you are trying to access owa 2007, through an aventail ssl-vpn appliance using an intranet browser url........

    what version is the aventail ssl-vpn appliance running?

    If it is 8.8, have your aventail admin create a custom sso (single-sign on) profile... 8.8 does not support owa 2007 w/o some modifcations.....this being one of them.

    if your aventail is running 8.9, it does support owa2007 by default........

    in either scenario, on the client machines,
    1. verify that the 2.0 dot net framework with all the lastest and greatest security updates....
    2. verify that you also have a recent installation of the java_runtime_environment........

    also fyi
    the aventail does support the use of an "alias" to mask the host name..... so that the link would look like this...
    Code:
    https://star.target.com/go/owa/
    just for kicks,
    after you login, try launching OWA thru the run box using
    Code:
    https://mail.target.com/owa
    if it does connect this way, you should not get that error


    hmmmmm
    yet
     
  6. GlassGecko

    GlassGecko

    Joined:
    Dec 1, 2007
    Messages:
    2
    Hi, I am also getting a similar error as Dishiki when using OWA.
    Whenever I try to reply or start a new message, a pop-box appears with the following error data...

    ***************

    Outlook Web Access has encountered a Web browsing error.
    The entire error report is listed below: Show Report Hide Report
    Client Information
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

    Exception Details
    Date: Sat Dec 1 01:52:45 EST 2007
    Message: 'dlgHlpr.fonts.count' is null or not an object
    Url: https://east.bemeyers.us/owa/?ae=Options&t=Messaging
    Line: 10

    Call Stack
    initFntCtrl()
    onWL()
    tryWLd()
    window.onload()


    Dump Event
    Type: error
    Error Character: 82
    Error Code: 0

    **************************

    This did not always happen (I can not think of an associated software change that coincides with this starting), but it won't go away now. Every new event (reply, forward, setting change, etc) opens the error dialog pop-box. One note: the dialog pop-box can be closed and you can proceed as normal... UNLESS you are in the 'options' page. While in 'options', once a second pop-box appears, all functionality on that page locks. You can close the entire page, but that is all. Sadly, OWA does not function properly in Firefox, so I'm stuck using IE6. I tried updating IE to 7; it made no change with the error/lock up. I saw that someone had a similar problem at... http://groups.google.com/group/microsoft.public.exchange.admin/browse_thread/thread/7175f6b2f8983b4a
    I tried cleaning out the signature, but that did not help. Unfortunately, I do not have any restore points that go back to when this was not happening.
    Any and all ideas will gladly be taken and tried.
    Thanks,
    Gecko
    [email protected]

    System info:
    XP Pro, SP2
    IE6 6.0.29
    Firefox 2.0.0.11
    Pent 4, 2.80 GHz
    512 RAM
    X700 Pro vid
     
  7. insomniac995

    insomniac995

    Joined:
    Oct 26, 2007
    Messages:
    6
    actually this is a completely seperate issue......

    do you have a jre installed?? and
     
  8. GlassGecko

    GlassGecko

    Joined:
    Dec 1, 2007
    Messages:
    2
    Hi,
    Yes, I think Java is fully enabled. Regardless, there have been no setting changes, and it used to work fine.
    One extra note: there is a second computer here, essentially identical to mine, that does not have the problem. The only difference I can see is that mine has Firefox installed. Uninstalling FF did not help/alter the problem.
    Thanks much,
    GG
     
  9. teekie

    teekie

    Joined:
    Mar 17, 2008
    Messages:
    1
    If you are having issues with your companies email services call their help desk! Do not discuss any type of configuration information on this 'public' forum!!! This would be a blatant disregard of any type security policy at the company. I guarantee you they have one that covers this scenario.
     
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