A couple of days ago my Outlook XP (2002) began crashing on start-up (after generally launching and running normally before). I installed Office XP Service Pack 3 in hope that this update would fix the problem however it didn't.
On start-up, the following things occur:
1. The MS Outlook main window and introduction splash screen (i.e. large logo with user and product ID details, etc) is displayed as if Outlook is loading as normal
2. The main application window is white, i.e. with no actual program elements (folder list, preview pane, etc) displayed inside except the main toolbar ("File", "Edit", "View", etc).
3. After a short while (c.15-30 seconds) the application crashes and the "Restart Microsoft Outlook" and "Send Error Report" dialogue box is displayed. The Error Report contains the following error signature data:
AppName: Outlook.exe
AppVer: 10.0.6626.0
ModName: Outllib.dll
ModVer: 10.0.6515.0
Offset: 0002d704
Outlook also failed to launch in "Safe Mode" and also after I deleted my default Outlook.pst and Outlook-Hotmail.pst files (made copies first so I didn't lose the data).
I have spent the last couple of days trying to resolve this problem myself and checked several websites (including Microsoft) for any information that might help me but have found nothing.
I urgently need to get my Outlook back up and running and access to the data contained in my PST file. I would appreciate any help you can offer in resolving this problem.
Thanks for your help.
On start-up, the following things occur:
1. The MS Outlook main window and introduction splash screen (i.e. large logo with user and product ID details, etc) is displayed as if Outlook is loading as normal
2. The main application window is white, i.e. with no actual program elements (folder list, preview pane, etc) displayed inside except the main toolbar ("File", "Edit", "View", etc).
3. After a short while (c.15-30 seconds) the application crashes and the "Restart Microsoft Outlook" and "Send Error Report" dialogue box is displayed. The Error Report contains the following error signature data:
AppName: Outlook.exe
AppVer: 10.0.6626.0
ModName: Outllib.dll
ModVer: 10.0.6515.0
Offset: 0002d704
Outlook also failed to launch in "Safe Mode" and also after I deleted my default Outlook.pst and Outlook-Hotmail.pst files (made copies first so I didn't lose the data).
I have spent the last couple of days trying to resolve this problem myself and checked several websites (including Microsoft) for any information that might help me but have found nothing.
I urgently need to get my Outlook back up and running and access to the data contained in my PST file. I would appreciate any help you can offer in resolving this problem.
Thanks for your help.