Outlook

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lukearkola

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Jan 19, 2011
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Running windows 7. Using Outlook from microsoft office professional 2002 version. Outlook wont receive incoming email. Can send emails though. Where do I find the .pst file? I need to uninstall outlook and wish to start again but when I do that all my messages come back. I believe I need to rename pst file so this doesnt happen.
 
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Jan 16, 2011
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You should use every available method to back up everything in Outlook to a different location, not just the pst file. Outlook message, folder, and contact recovery rarely goes super smoothly. I would use the Export menu to export everything you can, into multiple formats, first. Then, go to Tools -> Options -> Mail Set Up tab -> Data Files (path may be slightly different in your version of Outlook). There, you'll be able to check the location of your pst. By default, it would be in your "Application Data" folder, which is hidden, by default. The easiest way to access this folder is to open the "Run" dialog (hold down your Windows key and hit your "R" key). Type "%AppData%" (without quotes) into the textbox and click "OK". When the Explorer window opens, navigate into the "Microsoft" folder and copy the entire "Outlook" folder to a new location. Note: where ever your data file resides, copy the whole folder, not just the .pst. or whichever format your version of Outlook uses.

However, I wouldn't go through all this trouble if this has been a very recent, very temporary problem. Mail servers frequently go down (there is a strong possibility that your incoming and outgoing mail is processed through different servers) and mail programs, including Outlook, sometimes have some of their settings magically reset. You don't state what, if any, other testing you've done to come to the conclusion that a re-install is in order, so maybe that is the appropriate course of action, but e-mail, especially if you don't keep copies of your messages stored on the server, is one type of program that should be re-installed as a last resort. If you want to post some more information about what has been done so far, who your mail provider is, whether it's POP or IMAP, etc., somebody might be able to help you straighten it out. If the problem has only been going on for an hour or two, I wouldn't even worry about it unless Outlook from that machine is your only available means of getting mail and you are expecting something critical.
 

lukearkola

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Joined
Jan 19, 2011
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2
Many thanks for the replies. Problem been there for about 3 days. Will work my way through info provided and see what happens. Help is much appreciated.
 
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