Outlook2002 and ntdll.dll problem

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kenneth2k1

Thread Starter
Joined
Oct 9, 2003
Messages
252
Hello all!

I have been having this problem for a while. When I open Outlook 2002 (Part of Office XP SBE SP2), I get this error message:

Title:
CiceroUIWndFrame: Outlook.exe

Error:
The procedure entry point RtlDuplicateUnicodeString could not be located in the dynamic link library ntdll.dll

I have tried repairing Office XP. That didn't work. I cannot replace ntdll.dll because it is being used by windows. I have seen others with this problem, but I haven't seen a solution. I have checked microsoft.com for help also.

So, if anyone has any info, please let me know.

Thanks

Ken
 
Joined
Aug 30, 2003
Messages
2,702
Ken,

NB - I know zip about Outlook. I did spend ½ a hour searching, purely because despite no reply you then tried to help someone else, which I thought was totally impressive. Like yourself, I could find quite a few similar problems but no solutions.

All I can say is you don't say whether it will run at all. Stuff like this in other progs can be caused by (dead) add-ins. Try running it while holding down Shift and/or check Tools -- Options -- Other -- Advanced.

HTH but highly unlikely,
Andy
 

kenneth2k1

Thread Starter
Joined
Oct 9, 2003
Messages
252
Hi:

Yes, sorry, I forgot to say that Outlook WILL start. Upon opening it, I get the Outlook splash screen then the error dialog. Once I hit OK (which is the only option), Outlook will open.

I will try what you have suggested. That gives me another idea I might try: perhaps it might have something to do with the account profile? Maybe I will try deleting my profile.

Thanks anyways

Ken
 
Joined
Oct 30, 2003
Messages
1
I believe this is part of the "Speech and Handwriting Recognition" feature in Office XP. You can deinstall by going to:

"Control Panel"
"Add/Remove Programs"
"Microsoft Office," click on the "Change" button
browse to "Office Shared Features," "Alternative User Input," and select for Speech and Handwriting Recognition (both) "Not available" from the drop-down box.

Hope this helps,

Regards,
John
 
Joined
Dec 30, 2003
Messages
2
I had this same error on Outlook 2003. Installed (MDAC) 2.8
off of Microsoft's site and fixed the error.
 
Joined
Apr 15, 2004
Messages
1
THE SOLUTION FOR THIS PROBLEM IS DEINSTALL EXPLORER 6 SERVICE PACK 1, use only Explorer 5.0 and not more problems, with this message.

kenneth2k1 said:
Hello all!

I have been having this problem for a while. When I open Outlook 2002 (Part of Office XP SBE SP2), I get this error message:

Title:
CiceroUIWndFrame: Outlook.exe

Error:
The procedure entry point RtlDuplicateUnicodeString could not be located in the dynamic link library ntdll.dll

I have tried repairing Office XP. That didn't work. I cannot replace ntdll.dll because it is being used by windows. I have seen others with this problem, but I haven't seen a solution. I have checked microsoft.com for help also.

So, if anyone has any info, please let me know.

Thanks

Ken
 
Joined
Jul 5, 2004
Messages
2
Hi All,

Actually I got it. There is a file MSDART.DLL, copy from another machine and paste it on the same location C:\windows\system32\ and the problem solved.

Thanks.
 
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