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Outlook2002 and ntdll.dll problem

Discussion in 'Business Applications' started by kenneth2k1, Oct 9, 2003.

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  1. kenneth2k1

    kenneth2k1 Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    252
    Hello all!

    I have been having this problem for a while. When I open Outlook 2002 (Part of Office XP SBE SP2), I get this error message:

    Title:
    CiceroUIWndFrame: Outlook.exe

    Error:
    The procedure entry point RtlDuplicateUnicodeString could not be located in the dynamic link library ntdll.dll

    I have tried repairing Office XP. That didn't work. I cannot replace ntdll.dll because it is being used by windows. I have seen others with this problem, but I haven't seen a solution. I have checked microsoft.com for help also.

    So, if anyone has any info, please let me know.

    Thanks

    Ken
     
  2. XL Guru

    XL Guru

    Joined:
    Aug 30, 2003
    Messages:
    2,702
    Ken,

    NB - I know zip about Outlook. I did spend ½ a hour searching, purely because despite no reply you then tried to help someone else, which I thought was totally impressive. Like yourself, I could find quite a few similar problems but no solutions.

    All I can say is you don't say whether it will run at all. Stuff like this in other progs can be caused by (dead) add-ins. Try running it while holding down Shift and/or check Tools -- Options -- Other -- Advanced.

    HTH but highly unlikely,
    Andy
     
  3. kenneth2k1

    kenneth2k1 Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    252
    Hi:

    Yes, sorry, I forgot to say that Outlook WILL start. Upon opening it, I get the Outlook splash screen then the error dialog. Once I hit OK (which is the only option), Outlook will open.

    I will try what you have suggested. That gives me another idea I might try: perhaps it might have something to do with the account profile? Maybe I will try deleting my profile.

    Thanks anyways

    Ken
     
  4. JT123

    JT123

    Joined:
    Oct 30, 2003
    Messages:
    1
    I believe this is part of the "Speech and Handwriting Recognition" feature in Office XP. You can deinstall by going to:

    "Control Panel"
    "Add/Remove Programs"
    "Microsoft Office," click on the "Change" button
    browse to "Office Shared Features," "Alternative User Input," and select for Speech and Handwriting Recognition (both) "Not available" from the drop-down box.

    Hope this helps,

    Regards,
    John
     
  5. Tituba

    Tituba

    Joined:
    Dec 30, 2003
    Messages:
    2
    I had this same error on Outlook 2003. Installed (MDAC) 2.8
    off of Microsoft's site and fixed the error.
     
  6. kenneth2k1

    kenneth2k1 Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    252
    Ok I will try this.

    Thanks! I'll let you know how it turns out!

    Ken
     
  7. gianig

    gianig

    Joined:
    Apr 15, 2004
    Messages:
    1
    THE SOLUTION FOR THIS PROBLEM IS DEINSTALL EXPLORER 6 SERVICE PACK 1, use only Explorer 5.0 and not more problems, with this message.

     
  8. rafisahb

    rafisahb

    Joined:
    Jul 5, 2004
    Messages:
    2
    Hi All,

    Actually I got it. There is a file MSDART.DLL, copy from another machine and paste it on the same location C:\windows\system32\ and the problem solved.

    Thanks.
     
  9. rafisahb

    rafisahb

    Joined:
    Jul 5, 2004
    Messages:
    2
    check it
     
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