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Page can not be displayed with IE 6.0.2800 and XP

Discussion in 'Business Applications' started by berk765, Apr 26, 2004.

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  1. berk765

    berk765 Thread Starter

    Joined:
    Apr 21, 2004
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    After installing 'some' updates to XP and IE a few people are getting "page can not be displayed" error at two sites. So far I haven't been able to ID the update/patch that caused this issue. It did start in mid-January. I have done all the updates on my XP IE6 system and I can still get to the site. The sites uses JAVA applets to bring up the various blocks and selection buttons etc. I have matched all the IE settings from my system to theirs - still nothing. I have asked them to apply/try several MS suggestions - nothing. I am out of ideas and would appreciate any help you can provide.
    The two sites = one is a secure login site and the other a public information site. A few of the people who couldn't get to the site switch over to being able to connect - for no apparent reason that I have been able to identify. Since I work for the company in question I would rather not post the address here. It doesn't work whether you type the name or the IP address(es) - still get page can not be displayed.
    Some people have hardware firewalls, some software (NIS) all are running some type of anti-virus software, some are on a network, some stand alone, some home some pro editions of XP. I have found no other commonality other than XP and IE with updates.

    Sorry this got to be so long but more details are better than fewer in this case. :eek: We have also suggested a few other MS suggestions and have been searching the web for suggestions but nothing has worked so far. I hope to actually get in front of a broken system later this week. So far we haven't been able to break our test systems or a few personal XP boxes. And some XP people work fine and others can't even get to the login screen.

    Thanks,
    Art

    Below are the suggestions given to these unfortunate folks:

    Possible Solutions

    We have done some investigating (both at bookstores and on-line) and found some potentially useful pieces of information regarding accessing the site(s) with your XP machine.



    1 Check and see if Microsoft TCP/IP is one of the network protocols and if so remove it and try then try to connect. This can be found

    Here is one excerpt from PC ADVISOR (this is a UK based PC magazine):

    2 Certain secure web sites display “Page cannot be displayed”. This can arise after installing SP1 in either Internet Explorer 6 or Windows XP. To attempt to resolve this, you can install an updated version of the file - wininet.dll To do this, download and run the patch file Q811383.exe which you will find on the Microsoft web site at

    http://www.microsoft.com/downloads/...a6-c4ba-4b9a-ad60-b03fbdc2a1ae&displaylang=en

    (Above URL is two lines worth long be sure to copy the whole string.)

    Related information link
    http://support.microsoft.com/default.aspx?scid=kb;[LN];811383

    3 We also found this troubleshooting bit in a book covering XP problems. It seems that winsock.dll and possibly other related files get confused/corrupted and will block some web pages from loading. We extracted the following information/instructions:

    Search and find all instances of winsock.dll; rename all that are NOT in the Windows or Windows\system directories by changing the file extension to .tmp Do that same thing for these files as well: winsock32.dll, wsock.vxd, wsock32.vxd If another application ceases to function check that applications web site for updates/patches and apply as needed. If that doesn’t fix the ‘broken’ application rename the above file(s) for that application back to their original name and test both the application and the connectivity via IE to the site(s).

    Winsock Reference article

    http://www.evsc.k12.in.us/pcsupport/files/Error%20Message%20The%20Page%20Cannot%20Be%20Displayed%20(Q241344).htm

    Additional reference articles:
    Generic Troubleshooting of IE issues
    http://support.microsoft.com/default.aspx?scid=/support/ie/ie5/topics/browse/iebrowseemts.asp

    Secure Web Site Issues http://www.windows-help.net/WindowsXP/troub-10.html


    I don't think this is the issue but for completeness I have included it.
    There are a few things to try to resolve the connectivity issue you are experiencing with the ISA2000 Server.
    These are outlined in the following Microsoft Article.
    Please visit the following URL and see if it is any help to you.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;297922

    Title: HOW TO: Provide Internet Access Through a Firewall in Internet Security and Acceleration Server
     
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