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Paid for Adware; is it worth $27.00

Discussion in 'General Security' started by Buzzmcs, Apr 17, 2010.

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  1. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    I recently purchased a refurbished Dell GX620 computer that came preloaded with XP Pro. Every time I boot up the machine I get a balloon in the lower right corner of the screen that says I have a security issue that needs to be addressed. When I click on the balloon, I get a Microsoft Screen that says my firewall is on, automatic updates is on but I don't have any virus protection. I read in PC World magazine that a malware, virus, etc. program was the best freeware the magazine's writers had tested out of many similar programs offered. I downloaded the program, installed it and even paid the $27.00 they wanted for the professional version.

    Now that I've done that, I still get a "No Virus Protection" notice when I boot up. I went into the Microsoft security screen that still comes up and clicked on the MS recommendation link. The next page advised that the MS virus protection program for free was all I ever needed to protect my computer from viruses, etc. it also advised that if I had any other virus or malware programs installed that they should be removed because if not they could cause big trouble in computer operations. Did I buy a pig-in-a-poke when I bought the AdWare? Adware says it doesn't catch all viruses and if I new that before I bought it I never would have installed it. Any help or comments about this question will be greatly appreciated.

    Buzz Jameson
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Is it Ad-Aware that you bought?
     
  3. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    Response to Cheeseball81: The paperwork says Adware Professional.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,867
    Adware Professional - is a Rogue Spyware program.
    Wait for the response from Cheeseball81 - or another Security Expert.
     
  5. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Most definitely a rogue and rip off program. Can you get your money back? :)

    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,955
    First Name:
    Frank
    Is this the program that you purchased?

    Submit a HijackThis log here, as requested.

    What's the "service tag number" on the sticker on that Dell?

    ---------------------------------------------------------------
     
  7. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    The Adware Pro that I bought was something with "Lava" in the url.
    Here is the log file from HiJack this.


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:16:33 PM, on 4/17/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Portrait Displays\Drivers\pdisrvc.exe
    C:\Program Files\CyberLink\Shared files\RichVideo.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe
    C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
    C:\Program Files\Gateway\EzTune\DTHtml.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\PC Magazine Utilities\WinSizeMe\WinSizeMe.exe
    C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
    C:\Program Files\Portrait Displays\Pivot Software\floater.exe
    C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
    C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVH.EXE
    C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    C:\WINDOWS\system32\wscntfy.exe
    Q:\140062.enu\Office14\ONENOTEM.EXE
    C:\Program Files\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\ParetoLogic\FileCure\FileCure.exe
    C:\Documents and Settings\Buzz Jameson\Desktop\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe"
    O4 - HKLM\..\Run: [DT GWY] C:\Program Files\Common Files\Portrait Displays\Shared\DT_startup.exe -GWY
    O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
    O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [WinSizeMe] C:\Program Files\PC Magazine Utilities\WinSizeMe\WinSizeMe.exe -startup
    O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVH.EXE
    O4 - Global Startup: Desktop Application Director 9.LNK = C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
    O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
    O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
    O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Portrait Displays SDK Service (PdiService) - Portrait Displays, Inc. - C:\Program Files\Common Files\Portrait Displays\Drivers\pdisrvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    --
    End of file - 9063 bytes
     
  8. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Lets see what this shows

    Run Hijack This and click Open the Misc Tools section.
    Click Open Uninstall Manager > Save list and save the log to your Desktop.
    A list of programs will open in Notepad. Post the contents of this log.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,955
    First Name:
    Frank
    I don't see Lavasoft Ad-Aware in the O4 or O23 entries of your log, so it appears you bought a rogue program. The list that Cheeseball81 asked for will confirm that.

    What's the 7-character "service tag number" of that Dell?

    ----------------------------------------------------------------
     
  10. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    In response to Cheeseball81: Here is the post from the Hijack This uninstall file you requested. And, by the way, thanks for sticking with me on this problem because I know stuff like this can get old real fast.

    Buzz Jameson
     
  11. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    ActiveHome Pro
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.3.2
    Adware Professional v5.0
    AnswerWorks Runtime
    Apple Application Support
    Apple Software Update
    Belarc Advisor 8.1
    CCleaner
    CCScore
    CH Control Manager
    Corel Applications
    Coupon Printer for Windows
    CyberLink PowerDVD 8
    CyberLink PowerDVD 8
    DesignPro 5
    deskPDF 2.5 Standard Edition
    Download Updater (AOL LLC)
    ESSBrwr
    ESSCDBK
    ESScore
    ESSgui
    ESSini
    ESSPCD
    ESSPDock
    ESSTOOLS
    essvatgt
    ExpressPCB
    EzTune
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Headline Radio Manager 1.6
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB932716-v2)
    Hotfix for Windows XP (KB945060-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB979306)
    Hoyle Casino 6
    Hoyle Demo
    HP Deskjet 5700
    HP Software Update
    ieSpell
    InCD
    InCD EasyWrite Reader
    Inkgard
    Intel(R) Graphics Media Accelerator Driver
    Java(TM) 6 Update 19
    Kodak EasyShare software
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Digital Image Suite 10
    Microsoft Flight Simulator 2004 A Century of Flight
    Microsoft Office Click-to-Run 2010 (Beta)
    Microsoft Office Click-to-Run 2010 (Beta)
    Microsoft Office Home and Business 2010 (Beta) - English
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    MSN Toolbar
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    netbrdg
    OfotoXMI
    PC Magazine WinSizeMe 1.1
    Pivot Software
    QuickTime
    Revo Uninstaller Pro 2.1.5
    SDK
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165-v2)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980232)
    SFR
    SHASTA
    skin0001
    SKINXSDK
    Spelling Dictionaries Support For Adobe Reader 9
    staticcr
    System Requirements Lab for Intel
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB978506)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    VPRINTOL
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    WinZip 14.0
    WIRELESS
     
  12. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    There it is: Adware Professional v5.0

    It's definitely a rogue program.

    Uninstall Adware Professional v5.0 from Add or Remove Programs.

    We will get you cleaned up and make sure to get you some real protection programs. :)

    There are free anti-virus programs available. I use AVG: http://free.avg.com/us-en/homepage
    Your Java is also outdated. We will work on that too. It's a crucial patch you need to apply.

    [​IMG]
    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
    • Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
    • Scroll down to where it says "Java SE Runtime Environment (JRE) - JRE 6 Update 20 -"
    • Click the "Download" button to the right.
    • Select the Windows platform from the dropdown menu.
    • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u20 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
    • Click on the link to download Windows Offline Installation and save the file to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
    • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
    • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
      • On the General tab, under Temporary Internet Files, click the Settings button.
      • Next, click on the Delete Files button
      • There are two options in the window to clear the cache - Leave BOTH Checked
        • Applications and Applets
          Trace and Log Files
      • Click OK on Delete Temporary Files Window
        Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
      • Click OK to leave the Temporary Files Window
      • Click OK to leave the Java Control Panel.

    To test your Java Run-time, you may go to this page http://www.java.com/en/download/help/testvm.xml
    When all is well, you should see Java Version: 1.6.0_20 from Sun Microsystems Inc.

    Let's also do this:

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
     
  13. Buzzmcs

    Buzzmcs Thread Starter

    Joined:
    Mar 18, 2010
    Messages:
    38
    In response to Cheeseball81: OK, I've uninstalled my $27.00 mistake and will soon start the Java procedures. But one other thing has come up that might be easy to fix. A few days ago I downloaded the new Microsoft 2010 Office beta program on the advice of my son who has had the program on his computer for close to a year. I get "Word", "Excel", another service I can't remember at this time and last but not least, "Outlook 2010" that has my internet email tied up. Some outfit wants me to pay for a subscription that will change my online email. I don't want anything with that changed but now if I try to save something like your latest advice that came to me as email, this Outlook 2010 screen comes up and if I start to follow it through it wants me to select either my present Outlook (version 6? I guess) to this new 2010. When I refuse to do this, it tells me I will no longer be able to receive online emails unless I change to the new system. When I installed this program, all I really wanted was "Word". Did I make yet another mistake?






    4
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,955
    First Name:
    Frank
    Yep. :(

    ----------------------------------------------------------------
     
  15. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
  16. Sponsor

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