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Paper jam error message on Epson wf 4740 won't go away

Discussion in 'Hardware' started by 1rosaf, Mar 7, 2019.

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  1. 1rosaf

    1rosaf Thread Starter

    Joined:
    Mar 7, 2019
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    I have an Epson WF 4740 printer. Haven't had it very long!

    I had a paper jam which I easily cleared from the back of the printer. But the jam won't go away. I tried unplugging it from the back, I took out the paper trays to make sure I wasn't missing anything, I lifted up the rollers on the back of the printer. I wanted to try taking out the print cartridges but they are all the way over to the left on the machine and I can't take the cartridges out unless it is centered. Not sure this is the problem anyways.

    I tried watching a youtube video, but I couldn't find one for the 4740 and the one I did watch had some things that didn't look like it could be done on my printer.

    Does anyone have any earthly idea of what I can do? I have looked and looked and I don't see anymore paper jam.

    Or a good do it yourself video for this printer.

    I have a MacBook Air
    OS Mohave 10.13.3

    I'm wondering if I uninstalled then reinstalled the printer, maybe that would work??

    Thanks!!
     
  2. 1rosaf

    1rosaf Thread Starter

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    ps I was getting a message that the ink was low on my printer before the jam happened. Could that have anything to do with the problem?
     
  3. dlipman

    dlipman

    Joined:
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    First Name:
    David
    OS and software under that OS are moot points if it is a physical problem such as a Paper Jam.

    Unplug the printer. Remove all trays, re-examine all the paper paths ( front and rear ) with a flashlight including the duplexer and scanner ADF, verify the paper type and the capacity is not exceeded and the paper is not curled or dog eared ( leaving the printer carts alone ).

    Plug the printer back in to AC. Turn on the unit. If you can perform a Print Alignment test print.. please do so.

    If you still have problems, I suggest taking it to an Epson Service Center.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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