Partitions on new SSD

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outdoorjohn

Thread Starter
Joined
Aug 25, 2018
Messages
8
The old hard drive crashed on my Acer laptop. I took the opportunity to install an new SSD, Bought a new Win 10 and installed it. Did all the updates and when I looked at the drive where Windows was installed, the drive was not partitioned. Is there a problem?
Thanks
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,405
the drive was not partitioned. Is there a problem?
The entire drive is just one partition? Not a first one of only 100 MB or so?

Is the SSD MBR or GPT?

Is the firmware BIOS or UEFI? If UEFI how were the legacy and secure boot settings set when you installed? (I have little understanding of this, but others will want to know.)

And, finally, if you have to ask if there is a problem I'm assuming that Windows boots and runs OK, which means that there is not a problem. :)
 

outdoorjohn

Thread Starter
Joined
Aug 25, 2018
Messages
8
Too many tech questions. I just installed drive and windows 10. Everything works fine except the bluetooth. I can't find a driver for that. computer boots in less than two seconds. as you can tell I'm not very computer literate. I'm 78 years old and the technology out paced me long ago.
Thanks for your reply.
ODJ
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Do you have the make and model of the computer and if Dell the Service tag which will help us find the correct driver for your Bluetooth device.
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
The computer absolutely has a partition, in fact it has two. Your C drive is the one partition that is visible to you, there's also a tiny hidden partition for boot files. You do not need to create any further partitions.

Post the exact model of the computer and we might be able to help you find the Bluetooth drivers.
 

outdoorjohn

Thread Starter
Joined
Aug 25, 2018
Messages
8
OK on the partitions., Thanks a million.
The laptop is an Acer Aspire mod V5-531-2489., motherboard is Acer v5-531 v1.22. There are two drivers on Acer's web site for this laptop neither of which works for me.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Those drivers are all for Windows 8 so probably why they wont work.

Press the Windows + X keys to open the Advanced menu
Select Windows Powershell (Admin) from the menu
Copy and paste the command below and press Enter
This will create file called 3drivers.txt on your desktop
Upload the file to your reply

Get-WindowsDriver –Online | out-file "$env:USERPROFILE\Desktop\3drivers.txt"
 

outdoorjohn

Thread Starter
Joined
Aug 25, 2018
Messages
8
Driver : oem0.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0d5be4a8324f3703\igdlh64.inf
Inbox : False
ClassName : Display
BootCritical : False
ProviderName : Intel Corporation
Date : 12/21/2015 12:00:00 AM
Version : 10.18.10.4358

Driver : oem1.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\athw8x.inf_amd64_a8ebbdee40b0cfb8\athw8x.inf
Inbox : False
ClassName : Net
BootCritical : False
ProviderName : Qualcomm Atheros Communications Inc.
Date : 12/2/2013 12:00:00 AM
Version : 10.0.0.276

Driver : oem10.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\synpd.inf_amd64_bd33c8a2cb0a158e\synpd.inf
Inbox : False
ClassName : Mouse
BootCritical : True
ProviderName : Synaptics
Date : 3/23/2012 12:00:00 AM
Version : 16.0.2.0

Driver : oem11.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\etd.inf_amd64_3cf1e6826df770a9\etd.inf
Inbox : False
ClassName : Mouse
BootCritical : True
ProviderName : ELAN
Date : 8/17/2012 12:00:00 AM
Version : 11.6.6.2

Driver : oem12.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\smbdrv.inf_amd64_5bf5a18c248d3ca7\smbdrv.inf
Inbox : False
ClassName : System
BootCritical : True
ProviderName : Synaptics
Date : 8/28/2013 12:00:00 AM
Version : 17.0.6.13

Driver : oem13.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\synpd.inf_amd64_98e6d396cbd07cd6\synpd.inf
Inbox : False
ClassName : Mouse
BootCritical : True
ProviderName : Synaptics
Date : 8/28/2013 12:00:00 AM
Version : 17.0.6.13

Driver : oem14.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\nuidfltr8.inf_amd64_d30c23a94e1d73cc\nuidfltr8.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Microsoft
Date : 10/27/2015 12:00:00 AM
Version : 9.9.108.0

Driver : oem15.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\dc3dh.inf_amd64_8d19b977824c62b5\dc3dh.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Microsoft
Date : 11/6/2015 12:00:00 AM
Version : 9.9.114.0

Driver : oem16.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_bus.inf_amd64_4d015df1db48a195\btath_bus.inf
Inbox : False
ClassName : System
BootCritical : True
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232

Driver : oem17.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\atheros_bth.inf_amd64_7db8c36532590bca\atheros_bth.in
f
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 12/20/2013 12:00:00 AM
Version : 8.0.1.314

Driver : oem18.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_a2dp.inf_amd64_ea74255faf270278\btath_a2dp.inf
Inbox : False
ClassName : MEDIA
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 11/22/2013 12:00:00 AM
Version : 8.0.1.312

Driver : oem19.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_audio_flt.inf_amd64_7487c6345280f36c\btath_audi
o_flt.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 8/23/2013 12:00:00 AM
Version : 8.0.1.302

Driver : oem2.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwaudio.inf_amd64_b02e188285eeb246\btwaudio.inf
Inbox : False
ClassName : Media
BootCritical : False
ProviderName : Broadcom Corp.
Date : 4/18/2013 12:00:00 AM
Version : 12.0.0.6501

Driver : oem20.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_4464580af486ac2c\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649

Driver : oem21.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_hcrp.inf_amd64_a4720a0ead15110d\btath_hcrp.inf
Inbox : False
ClassName : USB
BootCritical : True
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232

Driver : oem22.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_d4fe096716990e3b\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649

Driver : oem23.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_lwflt.inf_amd64_29df61d10ac072f5\btath_lwflt.in
f
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232

Driver : oem24.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_df8ce9d133ca53df\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649

Driver : oem25.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_rcp.inf_amd64_da60fef896536d3e\btath_rcp.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232

Driver : oem26.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_d9e17ed5eef794d5\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649

Driver : oem27.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bthathfax.inf_amd64_0b0a66f234e7edb5\bthathfax.inf
Inbox : False
ClassName : Modem
BootCritical : False
ProviderName : Atheros
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232

Driver : oem28.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_dafa2b4331ac834b\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649

Driver : oem29.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\rtsbastormsi.inf_amd64_1e3f660da5b5f103\rtsbastormsi.
inf
Inbox : False
ClassName : MTD
BootCritical : False
ProviderName : Realtek Semiconduct Corp.
Date : 7/12/2013 12:00:00 AM
Version : 6.2.9200.27040

Driver : oem3.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\intelaud.inf_amd64_6f824331ba046583\intelaud.inf
Inbox : False
ClassName : MEDIA
BootCritical : False
ProviderName : Intel Corporation
Date : 11/19/2015 12:00:00 AM
Version : 4.5.71.0

Driver : oem30.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwavdt.inf_amd64_0067c58fa1d4988c\btwavdt.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Broadcom Corp.
Date : 4/18/2013 12:00:00 AM
Version : 12.0.0.6501

Driver : oem31.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwrchid.inf_amd64_1dae704a672fae3a\btwrchid.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Broadcom
Date : 6/19/2013 12:00:00 AM
Version : 12.0.0.7020

Driver : oem32.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwl2cap.inf_amd64_b8e2f00b4b77cfb2\btwl2cap.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Broadcom Corp.
Date : 4/26/2013 12:00:00 AM
Version : 12.0.0.1680

Driver : oem33.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bcbtums-win8x64-brcm.inf_amd64_6ba5f8f58f8c61c6\bcbtu
ms-win8x64-brcm.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Broadcom Corporation
Date : 8/30/2013 12:00:00 AM
Version : 12.0.0.7820

Driver : oem34.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bcmhidnossr.inf_amd64_ba568f46f02134e6\bcmhidnossr.in
f
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Broadcom Corporation
Date : 6/19/2013 12:00:00 AM
Version : 1.0.0.102

Driver : oem4.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\etd.inf_amd64_172e24b92cb1067c\etd.inf
Inbox : False
ClassName : Mouse
BootCritical : True
ProviderName : ELAN
Date : 9/24/2015 12:00:00 AM
Version : 11.15.0.18

Driver : oem5.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\iwdbus.inf_amd64_7ce448aa115e3d2e\iwdbus.inf
Inbox : False
ClassName : System
BootCritical : True
ProviderName : Intel Corporation
Date : 11/19/2015 12:00:00 AM
Version : 4.5.71.0

Driver : oem6.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\heci.inf_amd64_7a37daa18a2c0756\heci.inf
Inbox : False
ClassName : System
BootCritical : True
ProviderName : Intel
Date : 7/7/2015 12:00:00 AM
Version : 11.0.0.1157

Driver : oem7.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\prnms009.inf_amd64_5887f9f923285dd6\prnms009.inf
Inbox : False
ClassName : Printer
BootCritical : False
ProviderName : Microsoft
Date : 6/21/2006 12:00:00 AM
Version : 10.0.17134.1

Driver : oem8.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\prnms001.inf_amd64_cb0feabdd71f0e97\prnms001.inf
Inbox : False
ClassName : Printer
BootCritical : False
ProviderName : Microsoft
Date : 6/21/2006 12:00:00 AM
Version : 10.0.17134.1

Driver : oem9.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\smbdrv.inf_amd64_2bb9d355b86a3118\smbdrv.inf
Inbox : False
ClassName : System
BootCritical : True
ProviderName : Synaptics
Date : 3/23/2012 12:00:00 AM
Version : 16.0.2.0
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
That did not provide enough information.

Please follow the same steps above with the following command Instead.

Get-WmiObject Win32_PnPSignedDriver| select devicename, driverversion,deviceID | out-file "$env:USERPROFILE\Desktop\drivers.txt"

Upload the drivers.txt file to your reply.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Still not providing the full information I need. Try the following steps

Go into Device Manager
Right click on your Bluetooth device
Select the Details tab
Choose Hardware Id's under the property window
and either provide a screenshot or add the hardware id values to your reply
 

outdoorjohn

Thread Starter
Joined
Aug 25, 2018
Messages
8
there is no Bluetooth device shown on the device manager's list. if I expand System Devices I find Qualcom Athroes Bluetooth Bus. the hardware ID is "root\BTATH_BUS".
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
That is what your report was showing as well. I assume you already tried right clicking on the bluetooth device in Device Manager and Selecting Update Driver and it did not find anything? If not please try that.

Please provide eiither the Serial # or SNID as shown in the example below for your computer.

The serial number and SNID are both printed on a white label underneath the computer.

 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay it looks like the make and model of your Wifi card with integrated Bluetooth model - Broadcom bcm43228. Is your wifi working correctly? I am confused why it is showing so many different wifi and Bluetooth drivers though as you can see below. Did you try installing multiple different Bluetooth drivers? It looks to me that you have installed the drivers for both Broadcom and Atheros Wifi and Bluetooth devices.

My suggestion would be to create a Restore Point first. Then go through Device Manager and remove all drivers for your wifi and any bluetooth devices. Then only install the Wifi and Bluetooth drivers from the ASUS site. The drivers to download should match the following information. Do not download either of the Atheros drivers. Let me know if you have any questions.

https://www.acer.com/ac/en/ID/content/support-product/4250;-;

Wifi:
Date:
2013/10/08
Version:
v6.30.223.170
Vendor:
Broadcom
Size:
183.9 MB

Bluetooth:
Date:
2013/10/08
Version:
v12.0.0.7850
Vendor:
Broadcom
Size:
184.3 MB

Code:
Network & Communication
Wireless LAN
Yes
Wireless LAN Manufacturer
Broadcom
Wireless LAN Model
43228
Wireless LAN Standard
IEEE 802.11a/b/g/n
Bluetooth
Yes
Bluetooth Standard
Bluetooth 4.0 + HS
Code:
Driver : oem17.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\atheros_bth.inf_amd64_7db8c36532590bca\atheros_bth.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 12/20/2013 12:00:00 AM
Version : 8.0.1.314
Driver : oem19.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_audio_flt.inf_amd64_7487c6345280f36c\btath_audio_flt.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 8/23/2013 12:00:00 AM
Version : 8.0.1.302
Driver : oem20.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_4464580af486ac2c\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649
Driver : oem22.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_d4fe096716990e3b\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649
Driver : oem23.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_lwflt.inf_amd64_29df61d10ac072f5\btath_lwflt.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232
Driver : oem24.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_df8ce9d133ca53df\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649
Driver : oem25.inf
OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btath_rcp.inf_amd64_da60fef896536d3e\btath_rcp.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Qualcomm Atheros Communications
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232
Driver : oem26.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_d9e17ed5eef794d5\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649
Driver : oem27.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bthathfax.inf_amd64_0b0a66f234e7edb5\bthathfax.inf
Inbox : False
ClassName : Modem
BootCritical : False
ProviderName : Atheros
Date : 7/10/2013 12:00:00 AM
Version : 8.0.1.232
Driver : oem28.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_dafa2b4331ac834b\ibtusb.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Intel Corporation
Date : 9/29/2016 12:00:00 AM
Version : 19.11.1639.649
Driver : oem30.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwavdt.inf_amd64_0067c58fa1d4988c\btwavdt.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Broadcom Corp.
Date : 4/18/2013 12:00:00 AM
Version : 12.0.0.6501
Driver : oem31.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwrchid.inf_amd64_1dae704a672fae3a\btwrchid.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Broadcom
Date : 6/19/2013 12:00:00 AM
Version : 12.0.0.7020
Driver : oem32.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\btwl2cap.inf_amd64_b8e2f00b4b77cfb2\btwl2cap.inf
Inbox : False
ClassName : BluetoothVirtual
BootCritical : False
ProviderName : Broadcom Corp.
Date : 4/26/2013 12:00:00 AM
Version : 12.0.0.1680
Driver : oem33.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bcbtums-win8x64-brcm.inf_amd64_6ba5f8f58f8c61c6\bcbtu
ms-win8x64-brcm.inf
Inbox : False
ClassName : Bluetooth
BootCritical : False
ProviderName : Broadcom Corporation
Date : 8/30/2013 12:00:00 AM
Version : 12.0.0.7820
Driver : oem34.inf

OriginalFileName : C:\Windows\System32\DriverStore\FileRepository\bcmhidnossr.inf_amd64_ba568f46f02134e6\bcmhidnossr.inf
Inbox : False
ClassName : HIDClass
BootCritical : True
ProviderName : Broadcom Corporation
Date : 6/19/2013 12:00:00 AM
Version : 1.0.0.102
 
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