Password Being Rejected

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Kman13579

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Jun 1, 2018
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Woke up this morning went to computer , and i rebooted it. When it came back on i had to put in my password to get in. Ok so i put it in as i do everyday, but today it said ( your device is offline. Please sign in with the last password used on this device ) I've been using that password 4 years ?...? I've checked the modem called provider and they said it has to be the computer. I've even bought new cable, also tried connections with other systems in house such as a playstation. Playstations internet works fine. So im lost here dont what to do to get into my own computer. What do u think happed.????? Yes i am using windows 10.
 
Joined
Sep 21, 2007
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13,720
Try other ethernet jacks on the router.

If that doesn't work, if your PC is desktop, try another network card, cost around $10.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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Dec 14, 2002
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56,452
@lunarlander, did you read the post fully and properly
What on earth has an Ethernet card got to do with Password issues. She is entering the usual password and it is not recognising it
W10 will be offline, until you are signed in

I haven't closed this as we normally do with password issues, because it is so similar to other reports about W10 after the 1803 update.
 
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Hi dvk01,

I am thinking the OP is using s MS account, hence having to connect online to verify the password. And he said he has changed the cable.
 

Triple6

Rob
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Dec 26, 2002
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52,933
Since you appear to be using a Microsoft Account for Windows 10, you need to log in on another device and see if you can sign into that account on the web, if you cannot then that's the issue. Maybe you account has been compromised or locked out.

https://account.microsoft.com/account
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
Hi dvk01,

I am thinking the OP is using s MS account, hence having to connect online to verify the password. And he said he has changed the cable.
I really don't think we should be telling users to change hardware so quickly, without checking other more likely causes. It is pretty rare for Nic cards to suddenly fail. Yes it can happen, but it wouldn't be my first choice to suspect.

You shouldn't need to be connected to use a Microsoft account to log in to a computer. The credentials are cached locally.
I am guessing this is another 1803 failure where the computer is booting to a different account and that is the problem. (similar to the black screen or empty desktop issue)
 

Triple6

Rob
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Dec 26, 2002
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52,933
You shouldn't need to be connected to use a Microsoft account to log in to a computer. The credentials are cached locally.
This is only partially true, I've had several clients who have gotten this warning and need to be connected to the internet to log in successfully, normally you don't but occasionally a change triggers it and requires connectivity.
 
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