pat

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

pat murray

Thread Starter
Joined
Apr 22, 2004
Messages
1
I had Grisoft AVG on my computer. Somehow a worm entered my computer and even though it was identified, the message said that it could not be removed. My son deleted the Grisoft from my computer and was going to install Norton Antivirus, but since I already have a worm it, it cannot be installed until the worm is removed. I do not remember the name of the worm, but it seems like it was "I Worm" or something like that. I did a system restore and it would let me restore only back to the point after the worm entered....it wouldn't let me restore prior to the infection. My question is this....since I no longer have Grisoft to run a scan and tell me the name of the worm and I can't download Norton until I get rid of the worm.....what do I do? I do know this much, it is in my documents and settings and the results of the Grisoft scan said some files could not be opened and others had a warning that said "hidden extension". I copied the information from that scan to my received documents file and still have that information, but I don't understand it. Can anyone help?!
 
Joined
Jul 29, 2001
Messages
21,334
You need to boot up into safe mode and then run AVG. I would advise against using Norton at all...AVG does a far better job as long as you keep the definitions current.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top