patched-wq please help

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laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
i have this annoying virus..it has disabled all my virus scans and windows firewall..please help me before i go bonkers!! been 2 weeks i cant rid it.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,319
In order for a gold/blue shield member to assist you, you need to first provide certain information and logs.

Read here.

--------------------------------------------------------
 

laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by Administrator at 20:49:27 on 2011-11-13
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2038.620 [GMT -6:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\1.3.21.79\GoogleCrashHandler.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Windows\system32\dlbccoms.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\hkcmd.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Rising\AntiSpyware\RSTray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\schtasks.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\igfxsrvc.exe
C:\hp\kbd\kbd.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\explorer.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.facebook.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://my.netzero.net/s/search?r=minisearch
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
mURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Rising PC Doctor: {98b7c13a-e9cd-4959-8b46-fbeab41e42a8} - c:\windows\system32\UrlFilter.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {7B13EC3E-999A-4B70-B9CB-2617B8323822} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPADVISOR] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: [SBC_McciTrayApp] c:\program files\sbc\update\SST.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [<NO NAME>]
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [runeip] "c:\program files\rising\antispyware\rstray.exe" /startup
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNTEwNDgyNjA0LVQyMS1VODUrMS1CQSsxLUtWMys3LVhMKzEtRlA5KzYtQkFSOUcrMS1UQjkrMi1GTCs5LVFJWDErNC1YMjAxMCsyLUYxME0rNS1GMTBNMTBEKzI"&"prod=90"&"ver=10.0.1204
mRunOnce: [KKDelay] c:\program files\rising\antispyware\RunOnce.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: c:\windows\system32\wpclsp.dll
LSP: mswsock.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - hxxp://coolsavings.coupons.smartsource.com/download/cscmv5X.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{96937438-5D7D-4E57-88EC-E26F22C50024} : DhcpNameServer = 192.168.1.1
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: kmon.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\fle5va6e.default\
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-11-11 442200]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-11-11 320856]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-4 297168]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-11-11 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-11-11 54616]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-11-11 44768]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7384840]
R2 dlbc_device;dlbc_device;c:\windows\system32\dlbccoms.exe -service --> c:\windows\system32\dlbccoms.exe -service [?]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-24 21504]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-9 21632]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 28624]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 261036]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1ca2cc0b001ee60;Google Update Service (gupdate1ca2cc0b001ee60);c:\program files\google\update\GoogleUpdate.exe [2009-9-3 127032]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-8-3 1025352]
S3 bcm;WiMAX Network Adapter;c:\windows\system32\drivers\drxvi314.sys [2009-11-3 282112]
S3 bcmbusctr;WiMAX Bus Driver;c:\windows\system32\drivers\BcmBusCtr.sys [2009-11-3 51712]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-9-3 127032]
S3 htcnprot;HTC NDIS Protocol Driver;c:\windows\system32\drivers\htcnprot.sys [2010-6-23 23040]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2011-4-18 43392]
S3 netr73;Belkin Wireless 54G USB Network Adapter Driver for Vista;c:\windows\system32\drivers\netr73.sys [2010-4-4 464384]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 65024]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-11-12 06:47:09 -------- d-----w- c:\program files\common files\Mobipocket Shared
2011-11-12 06:25:36 -------- d-----w- c:\program files\Mobipocket.com
2011-11-12 05:04:40 98816 ----a-w- c:\windows\sed.exe
2011-11-12 05:04:40 518144 ----a-w- c:\windows\SWREG.exe
2011-11-12 05:04:40 256000 ----a-w- c:\windows\PEV.exe
2011-11-12 05:04:40 208896 ----a-w- c:\windows\MBR.exe
2011-11-12 05:04:26 -------- d-s---w- C:\ComboFix
2011-11-12 05:00:29 -------- d-----w- C:\TDSSKiller_Quarantine
2011-11-12 01:34:06 -------- d-----w- c:\programdata\Rising
2011-11-12 01:34:03 96880 ------w- c:\windows\system32\KakaTool.dll
2011-11-12 01:34:03 637592 ------w- c:\windows\system32\kmon.dll
2011-11-12 01:34:03 15776 ------w- c:\windows\system32\kknative.exe
2011-11-12 01:34:03 100976 ------w- c:\windows\system32\UrlFilter.dll
2011-11-12 01:33:56 -------- d-----w- c:\program files\Rising
2011-11-12 01:18:59 54616 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-11-12 01:18:59 442200 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-11-12 01:18:28 41184 ----a-w- c:\windows\avastSS.scr
2011-11-12 01:17:52 -------- d-----w- c:\programdata\AVAST Software
2011-11-12 01:17:52 -------- d-----w- c:\program files\AVAST Software
2011-11-12 01:08:04 703824 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{84d54c66-432a-46a5-b4b8-7a076285e818}\gapaengine.dll
2011-11-12 01:07:40 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{34df9d42-dbbd-4707-b066-b95b63a67d35}\offreg.dll
2011-11-12 01:07:33 6668624 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{34df9d42-dbbd-4707-b066-b95b63a67d35}\mpengine.dll
2011-11-12 00:41:16 6144 ------w- c:\windows\system32\2D29.tmp
2011-11-09 20:30:08 -------- d-----w- C:\d45e6883d85c2a4515ed32e93f
2011-11-09 20:29:11 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-11-09 20:29:10 913280 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-11-09 20:29:10 707584 ----a-w- c:\program files\common files\system\wab32.dll
2011-11-09 20:29:10 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2011-11-09 19:14:47 6144 ------w- c:\windows\system32\BEDC.tmp
2011-11-09 19:14:39 6144 ------w- c:\windows\system32\9F6A.tmp
2011-11-09 19:14:32 -------- d-----w- c:\program files\Sophos
2011-11-09 17:16:58 -------- d-----w- c:\program files\Microsoft Security Client
2011-11-09 17:16:01 221568 ----a-w- c:\windows\system32\drivers\netio.sys
2011-11-09 17:01:09 32768 ----a-w- c:\windows\system32\drivers\sp_rsdrv2.sys
2011-11-09 17:00:55 -------- d-----w- c:\program files\Spyware Terminator
2011-11-09 01:16:44 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-11-09 01:12:36 -------- d-----w- c:\program files\Lavasoft
2011-11-08 20:16:41 6668624 ------w- c:\programdata\microsoft\windows defender\definition updates\{0028c874-d4f1-4c06-bb53-3d5ec05b04d6}\mpengine.dll
2011-10-24 12:47:46 -------- d-----w- c:\program files\iPod
2011-10-24 12:47:41 -------- d-----w- c:\program files\iTunes
2011-10-24 12:42:01 -------- d-----w- c:\program files\Bonjour
.
==================== Find3M ====================
.
2011-11-12 04:55:08 273408 ----a-w- c:\windows\system32\drivers\afd.sys
2011-11-08 17:38:28 529208 ----a-w- c:\windows\system32\dlbccoms.exe
2011-11-08 16:34:23 122552 ----a-w- c:\windows\system32\nvvsvc.exe
2011-11-08 16:34:19 386448 ----a-w- c:\windows\system32\drivers\XAudio.exe
2011-11-08 16:12:13 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-06 13:30:12 2043392 ----a-w- c:\windows\system32\win32k.sys
2011-09-01 02:35:59 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-09-01 02:28:15 1126912 ----a-w- c:\windows\system32\wininet.dll
2011-09-01 02:22:54 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-08-31 04:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-08-31 04:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-08-31 04:05:04 178536 ----a-w- c:\windows\system32\dnssdX.dll
2011-08-25 16:15:04 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-08-25 16:14:01 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-25 16:14:01 238080 ----a-w- c:\windows\system32\oleacc.dll
2011-08-25 13:31:01 4096 ----a-w- c:\windows\system32\oleaccrc.dll
.
============= FINISH: 20:50:10.74 ===============
 

laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/17/2007 4:23:34 AM
System Uptime: 11/13/2011 7:55:18 PM (1 hours ago)
.
Motherboard: ASUSTeK Computer INC. | | Benicia
Processor: Intel(R) Pentium(R) Dual CPU E2140 @ 1.60GHz | CPU 1 | 1600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 326 GiB total, 214.691 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.056 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0000
Manufacturer: Microsoft
Name: isatap.{96937438-5D7D-4E57-88EC-E26F22C50024}
PNP Device ID: ROOT\*ISATAP\0000
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0003
Manufacturer: Microsoft
Name: isatap.{96937438-5D7D-4E57-88EC-E26F22C50024}
PNP Device ID: ROOT\*ISATAP\0003
Service: tunnel
.
==== System Restore Points ===================
.
RP1999: 11/4/2011 12:00:08 AM - Scheduled Checkpoint
RP2000: 11/5/2011 12:48:17 AM - Scheduled Checkpoint
RP2001: 11/5/2011 11:00:12 PM - Scheduled Checkpoint
RP2002: 11/7/2011 12:00:13 AM - Scheduled Checkpoint
RP2003: 11/8/2011 12:00:14 AM - Scheduled Checkpoint
RP2004: 11/8/2011 1:57:40 PM - Restore Operation
RP2005: 11/8/2011 2:15:42 PM - Windows Update
RP2006: 11/8/2011 7:10:53 PM - Installed Ad-Aware
RP2007: 11/8/2011 7:11:54 PM - Installed Ad-Aware
RP2008: 11/9/2011 9:38:14 AM - Restore Operation
RP2009: 11/9/2011 11:15:29 AM - Windows Update
RP2010: 11/9/2011 11:31:32 AM - Windows Update
RP2012: 11/9/2011 11:35:33 AM - Microsoft Antimalware Checkpoint
RP2013: 11/9/2011 12:15:51 PM - Removed Ad-Aware
RP2014: 11/9/2011 12:19:03 PM - Removed Google Earth.
RP2015: 11/9/2011 12:20:19 PM - Removed HTC Sync.
RP2016: 11/9/2011 12:22:00 PM - Removed HTC BMP USB Driver.
RP2017: 11/9/2011 12:29:26 PM - Windows Update
RP2018: 11/9/2011 2:29:12 PM - Windows Update
RP2019: 11/9/2011 5:32:26 PM - Windows Update
RP2020: 11/10/2011 2:22:26 PM - Scheduled Checkpoint
RP2021: 11/11/2011 3:00:11 AM - Windows Update
RP2022: 11/11/2011 6:46:59 PM - Windows Update
RP2023: 11/11/2011 7:06:44 PM - Windows Update
RP2024: 11/11/2011 7:17:24 PM - avast! Free Antivirus Setup
RP2025: 11/12/2011 12:25:00 AM - Installed Mobipocket Reader 6.2
RP2026: 11/12/2011 12:44:54 AM - Installed Mobipocket Creator 4.2
RP2027: 11/12/2011 12:46:39 AM - Installed Mobipocket Creator 4.2
RP2028: 11/13/2011 1:06:13 AM - Scheduled Checkpoint
RP2029: 11/13/2011 3:00:12 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Digital Editions
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 8.1.4
Adobe Shockwave Player 11.6
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVG 2011
AVG PC Tuneup 2011
BearShare
Bonjour
BufferChm
Cards_Calendar_OrderGift_DoMorePlugout
CCleaner (remove only)
Comcast Desktop Software (v1.2.0.9)
Compatibility Pack for the 2007 Office system
CustomerResearchQFolder
CyberLink DVD Suite Deluxe
Desktop Doctor
DeviceDiscovery
DeviceManagementQFolder
DJ_SF_03_D1500_ProductContext
DJ_SF_03_D1500_Software
DJ_SF_03_D1500_Software_Min
Enhanced Multimedia Keyboard Solution
eSupportQFolder
Google Earth
Google Update Helper
Google Updater
GPBaseService
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Customer Feedback
HP Customer Participation Program 10.0
HP Deskjet D1500 Printer Driver Software 10.0 Rel .3
HP Driver Diagnostics
HP Easy Setup - Frontend
HP Imaging Device Functions 10.0
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.5
HP Picasso Media Center Add-In
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPPhotoSmartPhotobookWebPack1
HPProductAssistant
Intel(R) Graphics Media Accelerator Driver
Intel(R) Matrix Storage Manager
iTunes
Java Auto Updater
Java(TM) 6 Update 26
Java(TM) SE Runtime Environment 6 Update 1
LabelPrint
LightScribe System Software
LightScribe Template Labeler
Loki ActiveX Control
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Antimalware
Microsoft Office Home and Student 60 day trial
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office XP Professional with FrontPage
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MobileMe Control Panel
Mobipocket Creator 4.2
Mobipocket Reader 6.2
Mozilla Firefox 7.0.1 (x86 en-US)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB973685)
My HP Games
NVIDIA Display Control Panel
NVIDIA Drivers
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.10.0514
OGA Notifier 2.0.0048.0
PaperPort Image Printer
Power2Go
PowerDirector
PSSWCORE
PVSonyDll
Python 2.5
QuickTime
Realtek High Definition Audio Driver
Rising PC Doctor
Safari
ScanSoft PaperPort 11
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
SmartWebPrintingOC
Soft Data Fax Modem with SmartCP
SolutionCenter
SpadeClub Poker
Spelling Dictionaries Support For Adobe Reader 8
Status
swMSM
Toolbox
TrayApp
Trend Micro Titanium
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
VideoToolkit01
Viewpoint Media Player
VLC media player 0.9.6
WeatherBug Gadget
WebReg
WOT for Internet Explorer
Yahoo! Messenger
.
==== Event Viewer Messages From Past Week ========
.
11/9/2011 2:34:36 PM, Error: EventLog [6008] - The previous system shutdown at 2:30:48 PM on 11/9/2011 was unexpected.
11/9/2011 2:21:00 PM, Error: EventLog [6008] - The previous system shutdown at 2:19:42 PM on 11/9/2011 was unexpected.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix DfsC i8042prt MpFilter NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr tdx Wanarpv6 ws2ifsl
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:56:59 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/9/2011 12:15:14 PM, Error: PlugPlayManager [11] - The device Root\LEGACY_SASDIFSV\0000 disappeared from the system without first being prepared for removal.
11/9/2011 11:55:04 AM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid=37020&name=Virus:Win32/Patchload.O&threatid=2147646272 Name: Virus:Win32/Patchload.O ID: 2147646272 Severity: Severe Category: Virus Path: file:_C:\Program Files\Spyware Terminator\st_rsser.exe;process:_pid:3460;service:_ST2012_Svc Detection Origin: Local machine Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: C:\Program Files\Spyware Terminator\st_rsser.exe Action: Clean Action Status: No additional actions required Error Code: 0x80070005 Error description: Access is denied. Signature Version: AV: 1.115.1554.0, AS: 1.115.1554.0, NIS: 10.7.0.0 Engine Version: AM: 1.1.7801.0, NIS: 2.0.7707.0
11/9/2011 11:26:45 AM, Error: Service Control Manager [7000] - The Spyware Terminator 2012 Realtime Shield Service service failed to start due to the following error: Access is denied.
11/9/2011 11:26:45 AM, Error: Service Control Manager [7000] - The Lavasoft Ad-Aware Service service failed to start due to the following error: Access is denied.
11/9/2011 11:26:45 AM, Error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: Access is denied.
11/9/2011 11:22:36 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
11/9/2011 10:20:46 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
11/9/2011 1:04:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
11/9/2011 1:03:58 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 i8042prt MpFilter spldr Wanarpv6
11/8/2011 8:24:37 PM, Error: EventLog [6008] - The previous system shutdown at 8:22:56 PM on 11/8/2011 was unexpected.
11/8/2011 6:57:05 PM, Error: EventLog [6008] - The previous system shutdown at 6:53:31 PM on 11/8/2011 was unexpected.
11/8/2011 6:47:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
11/8/2011 6:46:49 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 i8042prt SASDIFSV spldr Wanarpv6
11/8/2011 6:45:53 PM, Error: EventLog [6008] - The previous system shutdown at 6:43:48 PM on 11/8/2011 was unexpected.
11/8/2011 2:19:18 PM, Error: EventLog [6008] - The previous system shutdown at 2:17:12 PM on 11/8/2011 was unexpected.
11/8/2011 11:25:07 AM, Error: Service Control Manager [7000] - The Google Update Service (gupdate1ca2cc0b001ee60) service failed to start due to the following error: Access is denied.
11/8/2011 11:20:18 AM, Error: EventLog [6008] - The previous system shutdown at 11:17:48 AM on 11/8/2011 was unexpected.
11/13/2011 8:40:06 AM, Error: iaStor [9] - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
11/13/2011 8:29:56 PM, Error: Service Control Manager [7024] - The KtmRm for Distributed Transaction Coordinator service terminated with service-specific error 2147942438 (0x80070026).
11/13/2011 8:29:37 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.
11/13/2011 8:29:37 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/13/2011 8:27:20 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt
11/13/2011 8:27:20 PM, Error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
11/13/2011 8:24:00 PM, Error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: AVG WatchDog is not a valid Win32 application.
11/13/2011 3:02:10 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070050: Security Update for Windows Vista (KB2393802).
11/11/2011 8:50:20 PM, Error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: Microsoft Antimalware Service is not a valid Win32 application.
11/11/2011 8:19:44 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
11/11/2011 7:22:04 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi Avgldx86 Avgmfx86 i8042prt MpFilter spldr Wanarpv6
11/11/2011 7:22:04 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
11/11/2011 7:21:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
11/11/2011 7:21:49 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
11/11/2011 7:21:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
11/11/2011 7:21:18 PM, Error: EventLog [6008] - The previous system shutdown at 7:19:04 PM on 11/11/2011 was unexpected.
11/11/2011 3:15:29 AM, Error: EventLog [6008] - The previous system shutdown at 3:12:08 AM on 11/11/2011 was unexpected.
11/11/2011 11:10:31 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
11/11/2011 11:09:06 PM, Error: Service Control Manager [7034] - The XAudioService service terminated unexpectedly. It has done this 1 time(s).
11/11/2011 11:04:09 PM, Error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s).
11/11/2011 11:04:09 PM, Error: Service Control Manager [7034] - The dlbc_device service terminated unexpectedly. It has done this 1 time(s).
11/11/2011 10:57:04 PM, Error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: Access is denied.
.
==== End Of File ===========================
 

laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
Results of screen317's Security Check version 0.99.26
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
AVG PC Tuneup 2011
AVG 2011
Trend Micro Titanium
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

AVG PC Tuneup 2011
CCleaner (remove only)
Java(TM) 6 Update 26
Java(TM) SE Runtime Environment 6 Update 1
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (7.0.1) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgtray.exe
AVG avgrsx.exe
Microsoft Security Essentials msseces.exe
Mozilla Firefox AvastSvc.exe -?-
``````````End of Log````````````
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,319
Java Auto Updater
Java(TM) 6 Update 26
Java(TM) SE Runtime Environment 6 Update 1


need to be uninstalled in Control Panel - Programs And Features.

After that's done, Java Runtime Environment 1.7.0.1(7 Update 1) needs to be installed.

Depending on whether your computer has Windows Vista 32-bit or 64-bit, select the appropriate download link.

-------------------------------------------------------------

Mozilla Firefox 7.0.1 needs to be updated to Mozilla Firefox 8.0

8.0 will automatically update 7.0.1, so there's no need to uninstall 7.0.1 first.

-------------------------------------------------------------

You appear to have both AVG 2011 and Trend Micro Titanium installed.

Multiple antivirus programs will fight each other and bog down a computer and make it more susceptible to infection.

One of them needs to go.

Personally, I recommend uninstalling BOTH of them and then replacing them with Microsoft Security Essentials 2.1.1116.0

-------------------------------------------------------------
 

laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
i can not install or updates tells me file missing and i dont have permission. I had to install the other virus scans to try and get rid of this virus. The secuirty essentials had been installed and uninstalled a few times wont work. soon as it scans it reboots and says can not start. My avg says acces denied cant delete or start. Avast same thing. I ran stinger and panda soon as i reboot when it says to same thing wont start all i get is your secuirty system is at risk. No virus scan or firewall can start i cant even restore or back up.
 

laurastotler

Thread Starter
Joined
Nov 13, 2011
Messages
7
also can not run windows update..this all happened a few days ago when avg tried to stop the virus soon as i restarted it took over.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,319
That may be part of the problem. You've installed and uninstalled so many different antivirus programs that the leftover file and registry "debris" from them may be causing a conflict.

I can't assist you any further at this point. You'll need to wait for a gold/blue shield member to reply.

You might also consider doing a clean reinstall of Windows Vista and getting a fresh start.

--------------------------------------------------------
 
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