Paying someone in USA

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Allan Murray

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This may be an unusual problem, or maybe not. I am trying to pay an organisation in USA for a service related to publishing. The whole application and payment is done on one computerised form, which is straightforward, EXCEPT, that it will not accept my address and post-code (I live in the Highlands of Scotland). I have been in email contact with a member of the staff of the publishing agency, and he has given me every help, but nothing has worked. The form is straightforward, and seems to be geared for UK users, in that when I fill the box for 'Country', the box entitled 'Zip code' changes to 'Post code'. However, when I enter my payment details, and press 'pay', I get the following message:

"Transaction Failed. 10409 A validation error occurred while processing this transaction: Incorrect Street Address and Zip Code. Please correct values and try processing again."

I have now had over twenty attempts using every variation of my address that I can think of with the same result. I have lived at the same address for 15 years and have never had any trouble receiving mail. The agency contact has given me all the variations of my address which their various address validating services use. I have tried them all with exactly the same result. My credit card company assure me that they are authorising payment every time, but the payment is immediately automatically cancelled by the other party. I am really very anxious to get this application form accepted, but there seems to be no way to break this impasse. Does anyone have any Ideas? Allan.
 

TheShooter93

Cody
Malware Specialist
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Jul 9, 2008
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It sounds like somebody's database doesn't know your address.

I may be wrong, but I don't know that anyone here is going to be able to help you with this. You will need to continue talking with the appropriate companies to figure out why this is happening. Know this isn't your fault though. As a business, they are held responsible for this type of error. It's not your problem to figure out (or at least it shouldn't be).

Another idea would be PayPal if the company can accept those type of payments.
 

Macboatmaster

Trusted Advisor
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I agree - we cannot even start to help
We do not know the agency through which the payment attempt is being made
It may be by credit card but it could be through paypal, Worldpay or many others


I doubt it is paypal as 10409 is not a paypal error code that refers to zip code and address
10409 on paypal is you are not authorised - checkout ticket already issued to another merchant.


Is it by any chance Intuit related


Whatever the problem - possibly postcode typed as we would type it in UK
when site requires it without space eg M33 9PS - as against M339PS or the payment fails - because if you are using still as in your specs


Dell Inspiron 1100 Laptop
Windows XP Home Edition
the payment site does not like your browser especially if IE on XP

but the payment is immediately automatically cancelled by the other party
which other party - please





That all said I agree with my colleague - if this organisation in the USA is keen to do business with you - there must be a way round it.


Once you establish who is actually processing the payment - your credit card co must know - that is the line of enquiry IMHO
 

Allan Murray

Thread Starter
Joined
Nov 7, 2006
Messages
782
Thank you for these replies. I passed on the basics to my contact, and he has agreed to get in touch with their validation people.
I will post to let you know how things go, as the info may be useful to others, but I do not know how long it will take. Allan.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Curious about this one so please keep us up-to-date when you find out more.

Sorry we (or at least I) couldn't help further.
 

Allan Murray

Thread Starter
Joined
Nov 7, 2006
Messages
782
Believe it or not, I am still struggling with this. I have tried every possible variation of my address and Post Code, without success. My card payment is always authorised, but the transaction is immediately cancelled because of "Wrong street address and Post Code/Zip Code". Their system is so 'closed' that there is not way payment can be made in the normal way outside of the computer system. I just cannot crack this. Allan.
 
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