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PC automatic shutdown & restart when log on the internet.

Discussion in 'Windows XP' started by beginner911, Aug 25, 2010.

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  1. beginner911

    beginner911 Thread Starter

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    Hi,
    every time i connect to the internet, my computer auto shutdown & restart, please help!!!
     
  2. TekTime

    TekTime

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    Have you scanned for viruses and malware recently? That could be causing your problem.

    Try "Safe Mode with Networking." Do you have the problem in safe mode?
     
  3. beginner911

    beginner911 Thread Starter

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    yes, i did & already scan my system which showing my network adapters passed, but the network Clients which showing the Microsoft windows & web client network service is stopped. Please help, what can i do?
     
  4. beginner911

    beginner911 Thread Starter

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    sorry, my computer still have the problem, now I'm OK with Safe Mode with Networking, what next do i have to do? thanks.
     
  5. thiyagu114

    thiyagu114

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  6. beginner911

    beginner911 Thread Starter

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    do i have purchase it to complete the full scan?
     
  7. beginner911

    beginner911 Thread Starter

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    thanks for your help, but after I install the Malwarebytes, follow your instruct and my problem is still there with Microsoft window pop up the error that the system has recovered from a serious error:

    Error Signature:
    BCCode : 1000000a BCP1 : 00000016 BCP2 : 0000001C BCP3 : 00000000
    BCP4 : 804DEE11 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

    Technical error report:
    Error report content:
    C:\DOCUME~1\Michelle\LOCALS~1\Temp\WER9258.dir00\Mini082610-01.dmp
    C:\DOCUME~1\Michelle\LOCALS~1\Temp\WER9258.dir00\sysdata.xml

    Please help me, thank you very much.
     
  8. Rich-M

    Rich-M

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    Right click on My Computer, Properties, Advanced, Startup/Shutdown, and
    take the checkmark off of 'restart on error'. When the machine crashes
    next, instead of rebooting you will get a Bsod that will give you a specific error messagesthat will help us.

    Did you add any hardware recently? Update any drivers? This sounds like incompatible ram to me.
     
  9. beginner911

    beginner911 Thread Starter

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    sorry, but what do you meant 'restart on error'. I couldn't find it, Is that the box 'automatically restart'? and if I take it off, what next I'm going to do? please more details, thank you.
     
  10. Rich-M

    Rich-M

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    Yes I should have said "automatically restart". I guess I am starting to forget XP since I really haven't used it now in years. Then just run it and report error messages you get with Blue Screens you will now see.
     
  11. beginner911

    beginner911 Thread Starter

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    okay, I got Blue Screens like this:
    A problem has been detected and windows has been shut down to prevent damage to your computer: IRQL_NOT_LESS_OR_EQUAL.
    For technical information:
    Stop: 0x0000000A (0X00000016,0X0000001C,0X00000000,0X804DEE11)

    I don't know is that right or not? please advise, thanks.
     
  12. Rich-M

    Rich-M

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    OK now the key is how you access the internet since this is where this happens....if you are on dialup well it has to be a bad modem driver or bad modem and if broadband I would bet driver for ethernet card or ethernet card itself needs replacement.
    http://www.lancelhoff.com/stop-0x0000000a-error/
     
  13. beginner911

    beginner911 Thread Starter

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    I went to the link you gave but really don't know what to do, sorry, I'm just beginner, please help, thanks.
     
  14. TekTime

    TekTime

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    If you don't feel comfortable troubleshooting the computer yourself, it would be best to take it to a professional who can physically diagnose and repair your issue.
     
  15. Rich-M

    Rich-M

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    I could not have said it better, there was a specific easy solution there but we easioly understand you need to go seek real hands on help on this one.
     
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