PC boot up issue

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enner100

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Jul 4, 2005
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Yesterday I bought a new motherboard. I have connected to the motherboard a 2.2 GHz pentium 4 processor, 2 hard drives (80 and 120 GB), a dvd player and a DVD/CD re-writer. Everything is showing up in the BIOS ok.

I installed Windows XP (made no changes or installed any software after installing) and rebooted the PC. When I rebooted the PC after the initial P.O.S.T the PC hangs for about 1 - 2 minutes and I get the following error message

Hardware/profile configuration menu

This menu allows you to select a hardware profile when windows is started

If your system is not starting correctly, then you may switch to a previous system configuration, important: system configuration changes made since the last successful start up will be discarded.

Profile 1


If I choose profile 1 (the only choice) windows loads normally.


I tried reformatting again and I still get the same boot up problems.
 
Joined
Feb 23, 2003
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Go to the control panel and double click on the system icon. Now select the hardware tab/hardware profiles.

If profile 2 exists then delete it. Now double click on profile 1 and make certain both boxes are unchecked.Close ther little screen then select the lower option "Select the first profile listed if I don't drlrct as profile in " Then set the time to 30 seconds .Now try rebooting normally.
 

enner100

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I tried what you suggested. I only had 1 hardware profile. I changed it to select the first profile if I don't choose a profile in 30 seconds.

I am no longer getting asked to choose a hardware profile but the PC is still hanging for a minute or two after the P.O.S.T

Basically what is happening now is I switch my PC on it does the P.O.S.T then I get a black screen with a flashing cursor. It stays on the black screen for about 2 minutes and then I get the splash screen and windows loads normally.
 

enner100

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I have just noticed something. The problem only occurs when I reboot the PC. If I do a cold boot of the PC it does not happen?
 

enner100

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I have just noticed another problem if I restart the PC.



I downloaded powermax by maxtor to check my hard drives. It creates bootable floppy. If I restart the PC I get an error message that says can not load DOS! any key to retry.



If I do a cold boot of the PC the power max loads ok. If I then do a Ctrl + Alt + Delete and leave the floppy in I get the error message can not load DOS! any key to retry.



So it seems all my problems happen when I do Start > turn off computer > restart. If I do a cold boot of the PC or shut down the PC completely and on put it on again I do not get the problems?



The start up problems also only occur if I do a restart.
 

enner100

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Somebody has suggested it may be the power supply? The motherboard case and power supply are all brand new
 
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Go back into the bios and check the boot order. No matter the current configuration , select to have the hard drive (c) as the first boot device and also sdave the changes. Then again try rebooting.
 
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2 hard drives (80 and 120 GB) which one is the main drive and how many RPM is the main drive? Also this is a new mobo make sure you update the chipset drivers most new mobo don’t come with new chipset drivers or later bios
 

enner100

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I will try that but I do not see how that solves the problem of of rebooting into DOS?

If I cold the boot the PC into a start up disk DOS loads ok (with A drive as first boot device). If I reboot the PC with a start up disk in I get the roor message could not load DOS! any key to continue
 

enner100

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natcom said:
2 hard drives (80 and 120 GB) which one is the main drive and how many RPM is the main drive? Also this is a new mobo make sure you update the chipset drivers most new mobo don’t come with new chipset drivers or later bios
The main hard drive is a Maxtor 7,200 rpm and 120 GB

I have tried stripping the PC down to one 120 GB hard drive, floppy disk, processor and one 512k memory stick. I am still getting the same problems.
 

enner100

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I thought I had the PC sorted. I stripped the PC right down. Reformatted the hard drive and added each device 1 by 1. I managed to get it 1 hard drive, 512k memory, 2.2Ghz processor, DVD player, DVD writer, 3 PCI cards and a Geforce fx 5200 AGP card. Everything was working ok. The moment I added my second hard drive to the equation I got he boot up problems again. I have an external hard drive that I use for back up purposes. I tried installing that as the second hard drive and the PC was still stable and booting up ok.


So I assumed the second hard drive was at fault. I removed the second hard drive and put it back in my external hard drive case. I then went out and bought a new 120 GB hard drive.


I put the new hard drive in the PC as a slave (so I now have two 120 GB hard drives in the PC) The PC is now booting up ok but Windows has trouble finding
the DVD player and DVD writer (forgot to check if the bios is recognising them). Sometimes when I boot up windows the DVD player and DVD writer are showing. Next time I boot up time only one may be showing. The next time I boot up none may be showing etc.

I am now wondering if it may be the IDE controllers on the motherboard at fault (the IDE cables are brand new)?
Could it be the hard drive? I have been installing XP on the same hard drive all during the problems (but it is a brand new hard drive).
 

enner100

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I am trying to test all the parts of my PC to see if I can find the fault. I have downloaded a memory tester. Memtest86+

It has reported errors. I left it running for 10 hours and then I had to go to work (it is still running while I am in work). I am unsure what the errors mean. Does anybody know? Does it mean my memory has a problem. It is a new memory stick. It is 1 512k stick of PC 166 DDR ram.

A colleague in work says all memory has some slight errors and it means nothing. I think he is wrong.

Memtest86+ results after 10 hours

Wall time 10:47:51
Cached 511m
ResvdMem 360k
MemMap e820-std
Cache On
ECC Off
Test std
Pass 43
Errors 4
Ecc Errs 0

Test 7
Pass 9
Failing address 00006ab0654 - 106.0mb
Good 03b54d45
Bad 0bb74d45
Err-bits 00020000
Count 4
Chan
 

enner100

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Ok here is the latest update. This beggining to feel more of a tale of woe in a blog than a tech support query lol. I fell the more info I can give about the reboots and crashes the better as they are very random.

I got the memory changed. I no longer have any problems starting or restarting the PC (well not yet). I am typing this nin basic word that comes with windows XP. A lot of the later troubles are heppening as i type this. As i type this I am trying to install windos updates.

However a 2 new issues have emerged. I am getting ramdom reboots of windows and program crashes. Also windows does not recognise the second hard drive in my computer.

I removed the AGP card and the PCI cards. Disconnected all the IDE and floppy cables. Fitted the new memory. I double checked all the jumpers on the IDE devices.
I now only had the memory and the CPU connected. I reset CMOS and ran the bios set up utility.

I then added the floppy disk and checked I could load a boot floppy. I then connected the two hard drives (IDE 1) one by one. Each time checking they were being recognised in the bios. I then added the DVD player and DVD writer one by one (IDE 2). Each time checking they were recognised in the bios.

Both hard drives are identical 7,200 rpm 120GB maxtor hard drives. I ran maxtors powermax program. It is on a boot CD. I done a low level format of both drives and then doen a full check of each drive. No errors were reported. I then went back into bios and double checked everything. All IDE devices are being recognised correctly. The floppy is being recognised and is working.

I then installed windows from a boot cd. Windows loaded ok. I tried to have a check of things like device manager, control panel etc. Windows just rebooted itself when I clicked on the button to open device manager? When the PC rebooted I opened up My Computer and found the second hard drive was not listed. In my computer I could only see Local Disk (C), 3½ Floppy (A), DVD Drive (D), DVD-R Drive (E). I checked the size of the C drive and it is 120GB. Stupidly I did not check if device manager was recognising the second hard drive. I installed the latest motherboard drivers and loaded bios defaults to see if that would help. The second hard drive was still not being recognised in My Computer. I was still gettting random program crashes and PC reboots. Somtimes windows would just totally crash and I would have to do a forced reset. Other times windows would just reboot itself. It seemed to be when opening things up such as the start menu, device manager, word. Once a program or control panel etc was open it was stable. I had not installed any programs at this point. The only thing I had installed was Windows XP prof and the motherboard drivers. The only devices connected were the floppy, 2 hard drives, DVD player and DVD re-writer.

I thought it all may of been due to the windows installation not going in as it should of done. So I done another low level format of the C drive and fully checked both drives again. No reported errors. I installed windows again and immediately checked My computer. Again the second hard drive was still not listed? This time I wasn't so stupid and also checked what device manager was telling me about the second hard drive. Device manage can see both hard drives. As they are identical 120GB hard drives they are each named Maxtor 6Y120LO. System restore can only see the C drive also. I was still also getting random crashes and reboots. I either get a total crash (causing a forced reboot) where task manager will not open. I get a program crash and the windows explorer has encountered an error box pops up. I also occasionaly get the PC just reboting itself. It is never when you are doing the same thing though it is very random.

I then again ran the latest motherboard drivers. I know realise I have never said that the board is an ASRock P4VM8. I checked device manager the only thing with a ? or a ! is the USB 2 which the board manufacturer says to download from windows updates.

I installed my USB ADSL modem. ran sasser and blaster patches. I open up word and started typing all this. I turned on the windows firewall and and went to windows update. The first 2 updates installed ok. After rebooting I opened up word and carried on typing this. I went back to the windows update and got told there was 21 updates. Windows update stopped at installing update 10 stage. Seems it had crashed so I restarted windows. This time the 21 updates installed ok. After rebooting windows I went back to windows update. I was then told I needed to download service pack 2. when I clicked on install I immediately got the message that the download had failed. I closed Windows update and tried again. Again the same thing happened. The third time I tried it caused a crash and nothing in windows would respond. I had to do another forced reboot. When the PC was rebooting it suddenly rebooted itself at the welocome screen. It done it also on the second reboot but the third reboot it went into windows. However I got an error box with your system has recovered from a serious error. I opened up word to carry on typing this connected to the internet but when I clicked on the start menu the PC froze. Causing yet another forced reboot.

This time windows loaded first time but I still got your PC has recovered from a serious error box pup up. I again tried and failed to download service pack 2 from windows update? My Windows is legitimate. I am getting offered service pack 2 as an update. I click on download update. click on the I Accept button, get the preparing for download box and then get the following updates were not installed Windows service pack 2.

I saved what I had typed so far and decided to do a cold boot of the PC. I still got the your system has recovered from a serious error box pop up and service pack will still not download and install. I tried turning automatic updates on but thadid not start downloading any updates either.

So me questions are

Am I missing something very obvious?

Is the PC randomly crashing and rebooting down to windows installation or faulty hardware? I have now replaced the memory, fully checked both hard drives. The rebooting and crashes really are random. For example one time the PC rebooted itself when opening device manager but it has never done it since. One time the whole PC froze after clicking on the start button but it has never happened since. Another time the whole PC Just rebooted itself while I was in the middle of typing in all this up in Microsoft Word.

Why does Windows update sometimes crash and why will service pack 2 not download and install? In general Internet Explorer is working fine.

Is all this just down to a faulty Windows installation CD?

Could this be down to my processor? I know it is not down to overheating as when I done the memory test the PC was on for a full 24 hours wihout any problems.

Why is device manager recognising my second hard drive but system restore and My Computer not recognising them? Is it because in device manager both drives are listed with the same name (Maxtor 6Y120LO)?

Why do you think the PC is randomly crashing and rebooting?. It can sometimes be after 10 minutes or sometimes after 1 - 4 hours. It is never when you are doing or opening the same thing. It really is random.
 
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