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PC - doesn't shut off/File Explorer kicks me out

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#1 ·
I'm running a Windows 10 Home pc i7-8700 CPU @ 3.20GHz 3.19 GHz with 16 GB of RAM. It's a 64 bit OS, x64-based processor, NVIDIA GeForce GTX 1060 3GB. I've been using it for 2 years now. A few months ago, when I would go into File Explorer, and right clicked on a folder, I would get kicked out of File Explorer. Now, when I just click on the File Explorer icon at the bottom of the screen, the whole system freezes for a few seconds and it takes forever to actually get inside the File Explorer. Recently, things got even worse - when I click on the Start Menu/Power/Shut Down nothing happens. I have to hold the Power button on the pc to shut it down now. This started happening about 2 or 3 days ago.

I used to use Norton security which was provided by COMCAST but now that COMCAST has stopped letting customers use it for free, I have gone to using the virus and threat protection that Microsoft provides with the OS. I just scanned the entire system and no threat was found.

I forgot to mention that I have two hard drives. One TB Serial ATA-600 and a SSD 7200 RPM.

Below is the info that I got when I ran that free utility provided here (not sure why Norton Securit Online is still showing up).

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190829120253.000000-300
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: Citrix Indirect Display Adapter
Hard Drives: C: 110 GB (16 GB Free); D: 926 GB (249 GB Free);
Motherboard: ASUSTeK COMPUTER INC. PRIME B360M-A, ver Rev X.0x, s/n 180631149713858
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Norton Security Online, Enabled and Updated

I'd really sincerely appreciate it if someone could get me started in the right direction on how to proceed with this.

Thanks for any help.

Joe
 
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#35 ·
MiniToolBox by Farbar Version: 17-06-2016
Ran by Joe (administrator) on 25-01-2021 at 20:59:38
Running from "D:\Temp\DOWNLOADS"
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

4K Video Downloader 4.5 (HKLM\...\{180B9AE1-F87B-4107-8C68-4265E927D6A8}) (Version: 4.5.0.2482 - Open Media LLC)
AI Suite 3 (HKLM-x32\...\{CD36E28B-6023-469A-91E7-049A2874EC13}) (Version: 3.00.13 - ASUSTeK Computer Inc.)
alldebrid streaming version 1.0 (HKLM-x32\...\{45A06F8C-C9FE-447C-B60B-4C7A585847C3}_is1) (Version: 1.0 - vulnerator)
ARCADE GAME SERIES: GALAGA (HKLM\...\Steam App 403430) (Version: - BANDAI NAMCO Studios Inc.)
AURA (HKLM-x32\...\{5899CD4F-8764-4303-A0D9-C60A62CFC24F}) (Version: 1.05.38 - ASUSTeK Computer Inc.)
Brave (HKLM-x32\...\BraveSoftware Brave-Browser) (Version: 88.1.19.86 - Brave Software Inc)
Breeders of the Nephelym: Alpha (HKLM\...\Steam App 1161770) (Version: - DerelictHelmsman)
Car Mechanic Simulator 2018 (HKLM\...\Steam App 645630) (Version: - Red Dot Games)
Cheat Engine 6.8.2 (HKLM-x32\...\Cheat Engine 6.8.2_is1) (Version: - Cheat Engine)
Cheat Engine 6.8.3 (HKLM\...\Cheat Engine 6.8.3_is1) (Version: - Cheat Engine)
Disney Fairies: Tinker Bell's Adventure (HKLM\...\Steam App 318350) (Version: - Gamestar)
Double Commander 0.9.5 beta (HKLM\...\Double Commander_is1) (Version: - )
Epic Games Launcher (HKLM-x32\...\{0E63B233-DC24-442C-BD38-0B91D90FEC5B}) (Version: 1.1.167.0 - Epic Games, Inc.)
Everything 1.4.1.935 (x86) (HKLM-x32\...\Everything) (Version: 1.4.1.935 - David Carpenter)
Farm Frenzy 4 (HKLM\...\Steam App 296220) (Version: - Alawar Entertainment)
Farm Frenzy: Hurricane Season (HKLM\...\Steam App 361930) (Version: - Alawar Stargaze)
Farm Tribe (HKLM\...\Steam App 465960) (Version: - CrioGames)
Farming Simulator 19 (HKLM\...\Steam App 787860) (Version: - Giants Software)
Feeding Frenzy 2: Shipwreck Showdown Deluxe (HKLM\...\Steam App 3390) (Version: - PopCap Games, Inc.)
Gedonia (HKLM\...\Steam App 1114220) (Version: - Kazakov Oleg)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 87.0.4280.141 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.36.51 - Google LLC) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.99.0 - Google Inc.) Hidden
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version: - Richard)
Grand Theft Auto V (HKLM\...\Steam App 271590) (Version: - Rockstar North)
Hardest Harvest Demo (HKLM\...\Steam App 1428850) (Version: - Space Llama)
Insaniquarium! Deluxe Demo (HKLM\...\Steam App 3322) (Version: - PopCap Games, Inc.)
Intel(R) Chipset Device Software (HKLM-x32\...\{bd366c5e-00cd-46ed-b647-0b9874f32140}) (Version: 10.1.17809.8096 - Intel(R) Corporation) Hidden
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1846.12.0.1177 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 17.0.1.1075 - Intel Corporation)
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{99ee3c29-c7cd-450f-8db9-d43cc49de1c7}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel(R) Wireless Bluetooth(R) (HKLM-x32\...\{00000040-0200-1033-84C8-B8D95FA3C8C3}) (Version: 20.40.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{8060a69f-ee27-444b-b126-775f861232ea}) (Version: 20.0.2 - Intel Corporation)
Kodi (HKCU\...\Kodi) (Version: - XBMC Foundation)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
LEGO Digital Designer (HKLM-x32\...\New LEGO Digital Designer) (Version: - LEGO A/S)
Lost Lands: The Four Horsemen (HKLM\...\Steam App 372940) (Version: - FIVE-BN GAMES)
Medicinal Herbs - Cannabis Grow Simulator (HKLM\...\Steam App 1056230) (Version: - MazyGames)
Microsoft 365 - en-us (HKLM\...\o365homepremretail - en-us) (Version: 16.0.13530.20376 - Microsoft Corporation)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 88.0.705.50 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.139.71 - )
Microsoft Office Home and Business 2019 - en-us (HKLM\...\HomeBusiness2019Retail - en-us) (Version: 16.0.13530.20376 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.201.1005.0009 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{0BCA8FBE-0C1C-4C65-98A3-5D34AAF41737}) (Version: 2.70.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32\...\{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32\...\{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32\...\{E154B2C8-2F3E-4763-B3D5-E7D34AE39C6B}) (Version: 1.0.0.0 - Mojang)
MOAI 4: Terra Incognita Collector’s Edition (HKLM\...\Steam App 475620) (Version: - Toyman Interactive)
Morels: The Hunt (HKLM\...\Steam App 1156590) (Version: - Abrams Studios)
Mortal Kombat X (HKLM\...\Steam App 307780) (Version: - NetherRealm Studios)
MSI Kombustor 3.5.0 (HKLM\...\{9598DA62-2AE8-426D-9C86-BEA96AC6721E}_is1) (Version: - MSI Co., LTD)
MSI Live Update 6 (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.2.0.69 - MSI)
MSIRegister (HKLM-x32\...\{80B995A4-3A86-4690-98A6-563F1A788835}_is1) (Version: 2.0.0.19 - MSI)
Normandoh (HKCU\...\Normandoh) (Version: 1209.0.0 - Normandoh)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.27 - NVIDIA Corporation) Hidden
NVIDIA FrameView SDK 1.1.4923.29214634 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.1.4923.29214634 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.20.5.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.20.5.70 - NVIDIA Corporation)
NVIDIA Graphics Driver 461.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 461.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.40 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24033.38719 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.13530.20376 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.13530.20376 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.13530.20376 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.13530.20376 - Microsoft Corporation) Hidden
Paradox Launcher v2 (HKLM\...\{A92DB5D9-A24D-4678-9F91-B4FA6D895718}) (Version: 2.0.4.0 - Paradox Interactive)
Paradox Launcher v2 (HKLM\...\{AD1AD1C4-B5A1-44A8-858C-3EA459B4BDF4}) (Version: 2.0.0.0 - Paradox Interactive)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.23.1003.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8573 - Realtek Semiconductor Corp.)
REDRAGON IMPACT Gaming Mouse (HKLM-x32\...\{E3326E3D-34EE-4E32-AB98-56AFE2574C40}}_is1) (Version: 1.0.0.02 - REDRAGON ZONE)
Risk (HKLM\...\Steam App 227920) (Version: - Sperasoft, Inc.)
RISK Factions (HKLM\...\Steam App 47800) (Version: - Stainless Games)
Rocket League (HKLM\...\Steam App 252950) (Version: - Psyonix LLC)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.33.319 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.0.7.4 - Rockstar Games)
Rush for gold: Alaska (HKLM\...\Steam App 435140) (Version: - Rainbow Games)
Secret Files: Tunguska (HKLM\...\Steam App 40330) (Version: - Animation Arts)
Send Files to TV version 0.3.4 (HKLM\...\{174A4547-917E-4BAF-9F25-FCE545CCD487}_is1) (Version: 0.3.4 - Yablio)
ShareX (HKLM\...\82E6AC09-0FEF-4390-AD9F-0DD3F5561EFC_is1) (Version: 13.1.0 - ShareX Team)
Sid Meier's Civilization V (HKLM\...\Steam App 8930) (Version: - Firaxis Games)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tabletop Simulator (HKLM\...\Steam App 286160) (Version: - Berserk Games)
Tank Mechanic Simulator (HKLM\...\Steam App 407130) (Version: - DeGenerals)
The Botanist (HKLM\...\Steam App 1240270) (Version: - Ghost Entertainment)
The Forest (HKLM\...\Steam App 242760) (Version: - Endnight Games Ltd)
theHunter: Call of the Wild™ (HKLM\...\Steam App 518790) (Version: - Expansive Worlds)
Trine (HKLM\...\Steam App 35700) (Version: - Frozenbyte)
Trine 2 (HKLM\...\Steam App 35720) (Version: - Frozenbyte)
Trine 3: The Artifacts of Power (HKLM\...\Steam App 319910) (Version: - Frozenbyte)
Trine 4: The Nightmare Prince (HKLM\...\Steam App 690640) (Version: - Frozenbyte)
Truffle Saga (HKLM\...\Steam App 302260) (Version: - Colossal Games)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 4.8 - Ubisoft)
UE4 Prerequisites (x64) (HKLM\...\{F9EC45F9-074A-48BF-92E9-A8CADD56F693}) (Version: 1.0.11.0 - Epic Games, Inc.) Hidden
UE4 Prerequisites (x64) (HKLM-x32\...\{4e242cc8-5e3c-4b08-9d55-dbc62ddd1208}) (Version: 1.0.13.0 - Epic Games, Inc.) Hidden
Ultimate Fishing Simulator (HKLM\...\Steam App 468920) (Version: - Bit Golem)
UNO (HKLM\...\Steam App 470220) (Version: - Ubisoft Entertainment)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{9CBA860F-7437-4A75-941C-8EF559F2D145}) (Version: 2.52.0.0 - Microsoft Corporation)
VirtualShield (HKLM\...\VirtualShield) (Version: 3.3.1 - VirtualShield LLC.)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.11 - VideoLAN)
Void's Calling ep. 1 (HKLM\...\Steam App 1212020) (Version: - Novel)
Wild West and Wizards (HKLM\...\Steam App 1071290) (Version: - Lavaboots Studios)
WinRAR 5.50 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.0 - win.rar GmbH)
WolfQuest: Anniversary Edition (HKLM\...\Steam App 926990) (Version: - eduweb)
Yonder: The Cloud Catcher Chronicles (HKLM\...\Steam App 580200) (Version: - Prideful Sloth)
Zoom (HKCU\...\ZoomUMX) (Version: 5.1 - Zoom Video Communications, Inc.)

**** End of log ****
 
#42 ·
Have you installed this software
gpedt.msc 1 - Download (updatestar.com)
I dismissed it at first as I read it as gpedit - which is the usual name for some third party software that is suggested to run group policy editor on windows 10 Home - where GPEdit is not normally available.

However on looking again at the list I realise it is
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version: - Richard)
This is very likely to be the reason for your problem, as presumably if you have installed it you have then used it to make some changes to Group Policy.

Please confirm that you have installed the software if that IS the case and when please did you install it.
 
#37 ·
My apologies.

MiniToolBox by Farbar Version: 17-06-2016
Ran by Joe (administrator) on 26-01-2021 at 11:27:10
Running from "D:\Temp\DOWNLOADS"
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/26/2021 11:02:56 AM) (Source: ESENT) (User: )
Description: svchost (588,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 09:25:14 AM) (Source: ESENT) (User: )
Description: svchost (8592,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 08:08:17 AM) (Source: ESENT) (User: )
Description: svchost (12164,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 08:01:08 AM) (Source: ESENT) (User: )
Description: svchost (6728,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 07:46:09 AM) (Source: ESENT) (User: )
Description: svchost (7364,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 07:31:30 AM) (Source: ESENT) (User: )
Description: svchost (7552,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 07:17:58 AM) (Source: ESENT) (User: )
Description: svchost (3660,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (01/26/2021 07:10:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (01/26/2021 07:10:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (01/26/2021 04:16:41 AM) (Source: ESENT) (User: )
Description: svchost (3932,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

System errors:
=============
Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Error: (01/25/2021 10:35:48 PM) (Source: WudfUsbccidDriver) (User: NT AUTHORITY)
Description: ReaderCompletionUnknownMsgType0x0

Microsoft Office Sessions:
=========================
Error: (01/26/2021 11:02:56 AM) (Source: ESENT)(User: )
Description: svchost588,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 09:25:14 AM) (Source: ESENT)(User: )
Description: svchost8592,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 08:08:17 AM) (Source: ESENT)(User: )
Description: svchost12164,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 08:01:08 AM) (Source: ESENT)(User: )
Description: svchost6728,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 07:46:09 AM) (Source: ESENT)(User: )
Description: svchost7364,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 07:31:30 AM) (Source: ESENT)(User: )
Description: svchost7552,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 07:17:58 AM) (Source: ESENT)(User: )
Description: svchost3660,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (01/26/2021 07:10:18 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (01/26/2021 07:10:18 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (01/26/2021 04:16:41 AM) (Source: ESENT)(User: )
Description: svchost3932,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

CodeIntegrity Errors:
===================================
Date: 2021-01-13 21:37:41.716
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:40.122
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:40.113
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:39.707
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:37.698
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:35.689
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:33.680
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:31.670
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Windows signing level requirements.

Date: 2021-01-13 21:37:24.542
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Microsoft signing level requirements.

Date: 2021-01-13 21:37:24.534
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\Norton Security\Engine\22.20.5.39\symamsi.dll that did not meet the Microsoft signing level requirements.

=========================== Installed Programs ============================

4K Video Downloader 4.5 (HKLM\...\{180B9AE1-F87B-4107-8C68-4265E927D6A8}) (Version: 4.5.0.2482 - Open Media LLC)
AI Suite 3 (HKLM-x32\...\{CD36E28B-6023-469A-91E7-049A2874EC13}) (Version: 3.00.13 - ASUSTeK Computer Inc.)
alldebrid streaming version 1.0 (HKLM-x32\...\{45A06F8C-C9FE-447C-B60B-4C7A585847C3}_is1) (Version: 1.0 - vulnerator)
ARCADE GAME SERIES: GALAGA (HKLM\...\Steam App 403430) (Version: - BANDAI NAMCO Studios Inc.)
AURA (HKLM-x32\...\{5899CD4F-8764-4303-A0D9-C60A62CFC24F}) (Version: 1.05.38 - ASUSTeK Computer Inc.)
Brave (HKLM-x32\...\BraveSoftware Brave-Browser) (Version: 88.1.19.86 - Brave Software Inc)
Breeders of the Nephelym: Alpha (HKLM\...\Steam App 1161770) (Version: - DerelictHelmsman)
Car Mechanic Simulator 2018 (HKLM\...\Steam App 645630) (Version: - Red Dot Games)
Cheat Engine 6.8.2 (HKLM-x32\...\Cheat Engine 6.8.2_is1) (Version: - Cheat Engine)
Cheat Engine 6.8.3 (HKLM\...\Cheat Engine 6.8.3_is1) (Version: - Cheat Engine)
Disney Fairies: Tinker Bell's Adventure (HKLM\...\Steam App 318350) (Version: - Gamestar)
Double Commander 0.9.5 beta (HKLM\...\Double Commander_is1) (Version: - )
Epic Games Launcher (HKLM-x32\...\{0E63B233-DC24-442C-BD38-0B91D90FEC5B}) (Version: 1.1.167.0 - Epic Games, Inc.)
Everything 1.4.1.935 (x86) (HKLM-x32\...\Everything) (Version: 1.4.1.935 - David Carpenter)
Farm Frenzy 4 (HKLM\...\Steam App 296220) (Version: - Alawar Entertainment)
Farm Frenzy: Hurricane Season (HKLM\...\Steam App 361930) (Version: - Alawar Stargaze)
Farm Tribe (HKLM\...\Steam App 465960) (Version: - CrioGames)
Farming Simulator 19 (HKLM\...\Steam App 787860) (Version: - Giants Software)
Feeding Frenzy 2: Shipwreck Showdown Deluxe (HKLM\...\Steam App 3390) (Version: - PopCap Games, Inc.)
Gedonia (HKLM\...\Steam App 1114220) (Version: - Kazakov Oleg)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 87.0.4280.141 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.36.51 - Google LLC) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.99.0 - Google Inc.) Hidden
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version: - Richard)
Grand Theft Auto V (HKLM\...\Steam App 271590) (Version: - Rockstar North)
Hardest Harvest Demo (HKLM\...\Steam App 1428850) (Version: - Space Llama)
Insaniquarium! Deluxe Demo (HKLM\...\Steam App 3322) (Version: - PopCap Games, Inc.)
Intel(R) Chipset Device Software (HKLM-x32\...\{bd366c5e-00cd-46ed-b647-0b9874f32140}) (Version: 10.1.17809.8096 - Intel(R) Corporation) Hidden
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1846.12.0.1177 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 17.0.1.1075 - Intel Corporation)
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{99ee3c29-c7cd-450f-8db9-d43cc49de1c7}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel(R) Wireless Bluetooth(R) (HKLM-x32\...\{00000040-0200-1033-84C8-B8D95FA3C8C3}) (Version: 20.40.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{8060a69f-ee27-444b-b126-775f861232ea}) (Version: 20.0.2 - Intel Corporation)
Kodi (HKCU\...\Kodi) (Version: - XBMC Foundation)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
LEGO Digital Designer (HKLM-x32\...\New LEGO Digital Designer) (Version: - LEGO A/S)
Lost Lands: The Four Horsemen (HKLM\...\Steam App 372940) (Version: - FIVE-BN GAMES)
Medicinal Herbs - Cannabis Grow Simulator (HKLM\...\Steam App 1056230) (Version: - MazyGames)
Microsoft 365 - en-us (HKLM\...\o365homepremretail - en-us) (Version: 16.0.13530.20440 - Microsoft Corporation)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 88.0.705.50 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.139.71 - )
Microsoft Office Home and Business 2019 - en-us (HKLM\...\HomeBusiness2019Retail - en-us) (Version: 16.0.13530.20440 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.201.1005.0009 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{0BCA8FBE-0C1C-4C65-98A3-5D34AAF41737}) (Version: 2.70.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32\...\{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32\...\{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32\...\{E154B2C8-2F3E-4763-B3D5-E7D34AE39C6B}) (Version: 1.0.0.0 - Mojang)
MOAI 4: Terra Incognita Collector's Edition (HKLM\...\Steam App 475620) (Version: - Toyman Interactive)
Morels: The Hunt (HKLM\...\Steam App 1156590) (Version: - Abrams Studios)
Mortal Kombat X (HKLM\...\Steam App 307780) (Version: - NetherRealm Studios)
MSI Kombustor 3.5.0 (HKLM\...\{9598DA62-2AE8-426D-9C86-BEA96AC6721E}_is1) (Version: - MSI Co., LTD)
MSI Live Update 6 (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.2.0.69 - MSI)
MSIRegister (HKLM-x32\...\{80B995A4-3A86-4690-98A6-563F1A788835}_is1) (Version: 2.0.0.19 - MSI)
Normandoh (HKCU\...\Normandoh) (Version: 1209.0.0 - Normandoh)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.27 - NVIDIA Corporation) Hidden
NVIDIA FrameView SDK 1.1.4923.29214634 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.1.4923.29214634 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.20.5.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.20.5.70 - NVIDIA Corporation)
NVIDIA Graphics Driver 461.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 461.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.40 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24033.38719 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.13530.20440 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.13530.20440 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.13530.20440 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.13530.20440 - Microsoft Corporation) Hidden
Paradox Launcher v2 (HKLM\...\{A92DB5D9-A24D-4678-9F91-B4FA6D895718}) (Version: 2.0.4.0 - Paradox Interactive)
Paradox Launcher v2 (HKLM\...\{AD1AD1C4-B5A1-44A8-858C-3EA459B4BDF4}) (Version: 2.0.0.0 - Paradox Interactive)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.23.1003.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8573 - Realtek Semiconductor Corp.)
REDRAGON IMPACT Gaming Mouse (HKLM-x32\...\{E3326E3D-34EE-4E32-AB98-56AFE2574C40}}_is1) (Version: 1.0.0.02 - REDRAGON ZONE)
Risk (HKLM\...\Steam App 227920) (Version: - Sperasoft, Inc.)
RISK Factions (HKLM\...\Steam App 47800) (Version: - Stainless Games)
Rocket League (HKLM\...\Steam App 252950) (Version: - Psyonix LLC)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.33.319 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.0.7.4 - Rockstar Games)
Rush for gold: Alaska (HKLM\...\Steam App 435140) (Version: - Rainbow Games)
Secret Files: Tunguska (HKLM\...\Steam App 40330) (Version: - Animation Arts)
Send Files to TV version 0.3.4 (HKLM\...\{174A4547-917E-4BAF-9F25-FCE545CCD487}_is1) (Version: 0.3.4 - Yablio)
ShareX (HKLM\...\82E6AC09-0FEF-4390-AD9F-0DD3F5561EFC_is1) (Version: 13.1.0 - ShareX Team)
Sid Meier's Civilization V (HKLM\...\Steam App 8930) (Version: - Firaxis Games)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tabletop Simulator (HKLM\...\Steam App 286160) (Version: - Berserk Games)
Tank Mechanic Simulator (HKLM\...\Steam App 407130) (Version: - DeGenerals)
The Botanist (HKLM\...\Steam App 1240270) (Version: - Ghost Entertainment)
The Forest (HKLM\...\Steam App 242760) (Version: - Endnight Games Ltd)
theHunter: Call of the Wild™ (HKLM\...\Steam App 518790) (Version: - Expansive Worlds)
Trine (HKLM\...\Steam App 35700) (Version: - Frozenbyte)
Trine 2 (HKLM\...\Steam App 35720) (Version: - Frozenbyte)
Trine 3: The Artifacts of Power (HKLM\...\Steam App 319910) (Version: - Frozenbyte)
Trine 4: The Nightmare Prince (HKLM\...\Steam App 690640) (Version: - Frozenbyte)
Truffle Saga (HKLM\...\Steam App 302260) (Version: - Colossal Games)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 4.8 - Ubisoft)
UE4 Prerequisites (x64) (HKLM\...\{F9EC45F9-074A-48BF-92E9-A8CADD56F693}) (Version: 1.0.11.0 - Epic Games, Inc.) Hidden
UE4 Prerequisites (x64) (HKLM-x32\...\{4e242cc8-5e3c-4b08-9d55-dbc62ddd1208}) (Version: 1.0.13.0 - Epic Games, Inc.) Hidden
Ultimate Fishing Simulator (HKLM\...\Steam App 468920) (Version: - Bit Golem)
UNO (HKLM\...\Steam App 470220) (Version: - Ubisoft Entertainment)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{9CBA860F-7437-4A75-941C-8EF559F2D145}) (Version: 2.52.0.0 - Microsoft Corporation)
VirtualShield (HKLM\...\VirtualShield) (Version: 3.3.1 - VirtualShield LLC.)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.11 - VideoLAN)
Void's Calling ep. 1 (HKLM\...\Steam App 1212020) (Version: - Novel)
Wild West and Wizards (HKLM\...\Steam App 1071290) (Version: - Lavaboots Studios)
WinRAR 5.50 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.0 - win.rar GmbH)
WolfQuest: Anniversary Edition (HKLM\...\Steam App 926990) (Version: - eduweb)
Yonder: The Cloud Catcher Chronicles (HKLM\...\Steam App 580200) (Version: - Prideful Sloth)
Zoom (HKCU\...\ZoomUMX) (Version: 5.1 - Zoom Video Communications, Inc.)

**** End of log ****
 
#38 ·
1. Do you have a card reader installed - that is a slot in the case where some manner of SD card or similar is installed

2. on a cmd prompt with admin rights copy and paste the following
net user Administrator /active:yes

press enter
the response should be
the command completed successfully
close the cmd window with the cmd exit

Now shutdown and reboot
on the log in screen you should now see other accounts OR there will be your user account and an account called
Administrator
select that and the admin account -
there is no password - leave it blank
log into that

see if the same problem still exists.
 
#39 · (Edited)
Yes. Same problem in the Administrator account.

Maybe it's supposed to be like that. I don't know. But it only happens when (inside File Explorer, left side window), I right click on any folder on either drive (C or D) or one of the subdirs. But if I right click on the same things, but in the right window (of File Explorer), I don't get booted out.
 
#41 ·
1.
But if I right click on the same things, but in the right window (of File Explorer), I don't get booted out.
If I remember correctly when you right click there in the main pane
there is I think you said NO right click context menu
Please confirm that is correct ?

2. Go back to cmd prompt admin rights and issue this cmd

net user Administrator /active:no
That will re hide the system admin account

3. As I asked
1. Do you have a card reader installed - that is a slot in the case where some manner of SD card or similar is installed
 
#44 ·
I apologize for not knowing this but how do I find the software, file or app name that is associated with that ( gpedt.msc)?

I see that it's a Group Policy editor but I don't know how to identify that file as far as finding out if I installed it or possibly someone else that uses this pc.
 
#45 ·
1.
when I click on the Start Menu/Power/Shut Down nothing happens.
Is this problem still existing please?

3. Go to settings - apps and scroll down the list in the main window and see if that
gpedt.msc
is listed
Whoever installed it or however you got it, it is not wanted on your system

If it is listed select it and click uninstall.
Please post what the result is eg - it uninstalls or there is some manner of error message.

4. Those drives you have as per your opening post
I forgot to mention that I have two hard drives. One TB Serial ATA-600 and a SSD 7200 RPM.
The SSD 7200rpm is not correct as an SSD - solid state drive does not have an rpm as there is no revolving platters it is SOLID STATE in basic terms a chip to which data is written and read from.

Please send me this
on the search bar in the taskbar type
msinfo32
system information will appear
right click and click run as admin
when the system info window opens
click the file tab
click export
another window will open
choose a location such as the desktop
name the file as you wish - eg msinfo
when it is saved note where you have saved it
On reply click attach files and browse to where you saved it on the window that opens
select it and attach it
 
#47 ·
OK
The C drive is a Western Digital Green 2.5 SSD SATA drive

The D drive is a Western Digital Blue 3.5 SATA connection spinning hard drive 7200 rpm.

Run a chkdsk /r on the D drive please and then send me the results
(1) Drive Error Checking in Windows 10 | Tutorials (tenforums.com)
OPTION 3 using cmd prompt and the cmd
chkdsk D: /r

If the reply is do you wish to dismount - all open handles will be closed Y/N
type N
the reply should then be - or it may be the first response
do you wish to run on restart Y/N
type Y

Restart and chkdsk will run it will take sometime
on completion presuming you will not be watching it go here to get the results please
(1) Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials (tenforums.com)
option ONE
search term in event viewer is
WININIT
note spelling please
When you have the log relating to that chkdsk open it, check it is the one you have just run ( as per the image at 4) and then on right pane click copy - as txt
and attach to reply.
 
#48 ·
Checking file system on D:
The type of the file system is NTFS.
Volume label is New Volume.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
266496 file records processed.
File verification completed.
167 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
2037 reparse records processed.
287546 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
2037 reparse records processed.

Stage 3: Examining security descriptors ...
Cleaning up 37 unused index entries from index $SII of file 0x9.
Cleaning up 37 unused index entries from index $SDH of file 0x9.
Cleaning up 37 unused security descriptors.
Security descriptor verification completed.
10526 data files processed.
CHKDSK is verifying Usn Journal...
34087720 USN bytes processed.
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
266480 files processed.
File data verification completed.

Stage 5: Looking for bad, free clusters ...
109641559 free clusters processed.
Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

971624447 KB total disk space.
532627564 KB in 119784 files.
34940 KB in 10527 indexes.
0 KB in bad sectors.
395707 KB in use by the system.
65536 KB occupied by the log file.
438566236 KB available on disk.

4096 bytes in each allocation unit.
242906111 total allocation units on disk.
109641559 allocation units available on disk.

Internal Info:
00 11 04 00 13 fd 01 00 1f ff 01 00 00 00 00 00 ................
f4 07 00 00 01 00 00 00 00 00 00 00 00 00 00 00 ................
 
#49 · (Edited)
Download this
https://www.nirsoft.net/utils/shexview_setup.exe
follow the instructions to install the app
On the app window click the options tab and click on the entry - Hide all microsoft extensions

On the entries in the main window that are now left and there will probably be only a few look for those shown as context menu
see screenshot please for further instructions
Untitled.png

Please note - on options tab you MAY have to check
show 32 bit shell extensions
 
#51 · (Edited)
You're a genius!
I thought it maybe when I saw it in the log
Thanks for my GENIUS classification :D:D:D- but really it was, to be honest nothing more than thinking after the other checks, that it had to be something on the right click context menu.

It is safe to close the program and your chosen disable setting will remain.
==============================================================================
What you really need to think about is to update that Windows from 1909 to 2004 or 20H2 whichever you have offered to you
=================================================================================

It appears the issue of the incompatibility of the Nvidia shell extension is very much system related, some people have the problem and many do
not.

Even a clean install of the OS has failed to resolve it.
Attempts at deleting all Nvidia drivers and reinstalling the latest have also failed to resolve the issue.

Despite what you may read do NOT use DDU - display driver uninstaller - it is unnecessary and has risks attached to it.
Use Settings and apps to uninstall the existing Nvidia drivers or the Custom Install of the new one

According to your logs you presently have this driver
27.21.14.6109
which is of course 461.09 released

Thu Jan 07, 2021.

I would NOT update to the latest as below - although knowing Windows 10 it will probably do that for you on updates.
NVIDIA DRIVERS GeForce Game Ready Driver WHQL

Version:461.40 WHQL
Release Date:2021.1.26
Operating System:Windows 10 64-bit
Language:English (UK)
File Size:633.03 MB
Uninstall etc see page 18.
BkNVR460_Win7.book (nvidia.com)

=========================================================================
My advise if all is working is to LEAVE as is - until you install by windows update 2004, if that is what is offered in your windows update or 20H2 if that is what is offered.

What I would urge you to do before making either of those decisions is to make a full system image so that if that update fails good style you can go back to as you are now.
 
#53 ·
1.
I guess I should mark this thread solved?
Leave it as is for the time being.
and let me know how the update goes.

2. As I said
What I would urge you to do before making either of those decisions is to make a full system image so that if that update fails good style you can go back to as you are now.
3. The image would be best made before you attempt the update to 20H2 - usually even if the update fails, there is not a problem, as the result is usually a message - such as - "the update to version 20H2 has failed - no changes have been made to your system"
OR the update does succeed but you then discover there are problems with aspects of the system - in which case there is a facility to go back to as was before the update - and that exists for a period of - within ten days of the installation of 20H2.

So normally there is no problem, even if something goes wrong with the update. Occasionally and it is very occasionally - something goes drastically wrong and that is where the full system image comes into use.

4. If you want to make a complete system image BEFORE the update I suggest you use Macrium Free edition.
Macrium Software | Macrium Reflect Free

5. You can make it on D drive but a better bet is an external drive connected USB
See here for full guide
macrium_reflect_v7_2_user_guide.pdf
see page 107

6. You make an image of all the partitions shown on your WD SSD drive that is the 120GB (not the image
Partition Disk #0, Partition #0
Partition Size 450.00 MB (471,859,200 bytes)

Partition Disk #0, Partition #1
Partition Size 100.00 MB (104,857,600 bytes)

Partition Disk #0, Partition #2
Partition Size 110.74 GB (118,910,842,880 bytes)

Partition Disk #0, Partition #3
Partition Size 507.00 MB (531,628,032 bytes)
===============================================
7. In disk management that disk will appear as Disk 0 but in Macrium it will appear as Disk1
see screenshot please.

8. It is best, although not vital, to make a Macrium recovery tool on a usb pen. This is not vital but is a very useful additional safeguard
Refer to page 293 of guide and screenshot
The rescue media MUST be on an external drive NOT on the internal D drive and NOT on the same drive as the image. (flash pen or writeable CD/DVD - flash drive is best.)

Any questions please do not hesitate to ask.
macrium.png
rescue media.png
 
#54 ·
Thank you for sending me this info.

I haven't updated to 20H2 yet. After reading this, I am going to buy an external hard drive.

Cruising through the manual for Macrium brings up a question...

I noticed on page 106 of the guide, it says IMPORTANT, Windows cannot boot from a USB connected drive. This is a restriction imposed by Windows.....

But then, on page 293 it says "you can boot your computer into Windows PE from a CD, DVD, USB stick or USB attached external hard disk." And again on page 520 it says, when creating an image of drive C: to choose a location that will be accessible when the recovery medial boots, this could be a square partition on an internal drive or an external USB disk or flash drive.

So my question is, should I NOT use an external USB connected device to back this on?
 
#55 ·
When it refers to windows cannot boot from a usb drive
It means an actual windows installation of the Operating System
You have read that on the cloning section
Windows cannot boot from a USB connected drive. This is a restriction imposed by Windows. If you clone your system disk to a USB connected external drive then, to boot your clone, the physical disk must be removed from the USB caddy and attached to your Motherboard SATA port
.

But that means to CLONE your drive another drive - for instance when replacing your existing Operating system drive with a larger one, or replacing a spinning hard drive with an SSD drive.

It does not have relevance to your image.
=============================================================
The other part of the question
And again on page 520 it says, when creating an image of drive C: to choose a location that will be accessible when the recovery medial boots, this could be a square partition on an internal drive or an external USB disk or flash drive.
Choose a location that will be accessible when the recovery media boots, this could be a spare partition on an internal drive or an external USB disk or flash drive. In this example we'll choose drive 'F:\', an internal partition.

So yes - indeed you can use an external drive connected USB for the image.
OR as I said you can use the internal drive
The USB option is the preferable one BUT if you would not intend to buy an external drive in an enclosure to connect USB, then it is unworthy of the expense simply for this one occasion.
So if that is the case use the existing INTERNAL drive the 1TB WD

MAKE sure the Macrium recovery media is on a USB flash pen drive. That is as shown on my recovery media screenshot.
=====================================================================
Finally as I said - all of this is the ideal situation - and will only be needed if either on this occasion the update fails and in doing so also prevents the Windows included - go back etc. that I mentioned at point 3 on my previous post.

Of course quiet part from the update issue to 20H2 - one day the drive with Windows may fail and if it fails beyond recovery - your image and the other precautions mean you can go back (without losing anything - your personal data, settings, etc.) to a new drive or whatever is required to get back as you are.
 
#56 ·
I apologize for it taking me so long to reply to this thread. The recent deluge of snow hasn't helped. I screwed up and installed the update first. So far no problems. I will attempt to do that image scan of my C drive either tonight or this weekend. Probably this weekend.
 
#57 ·
I screwed up and installed the update first. So far no problems.
Cheers as I said
usually even if the update fails, there is not a problem, as the result is usually a message - such as - "the update to version 20H2 has failed - no changes have been made to your system"
OR the update does succeed but you then discover there are problems with aspects of the system - in which case there is a facility to go back to as was before the update - and that exists for a period of - within ten days of the installation of 20H2.

So normally there is no problem, even if something goes wrong with the update. Occasionally and it is very occasionally - something goes drastically wrong and that is where the full system image comes into use.
So the image was recommended merely as that extra precaution for the version update.

I am pleased the version update appears to have worked.
If you need any help when you do make an image, do not of course hesitate to ask

Regards
Stay Safe
Hope the snow is not too bad, we do not get any here generally speaking.
Twice in 18 years have we had heavy snow that caused problems.
 
#59 ·
Anglesey
island of North Wales coast but linked by two short bridges to mainland.

Do not image just the partition lettered C - image the whole disk and that way if anything goes badly wrong you recover by restoring the image -
 
#61 ·
Do not image just the partition lettered C - image the whole disk
I do not mean to include D drive that is a separate drive
I mean all partitions on the drive
WDC WDS120G2G0A-00JH30
Partition Disk #0, Partition #0
Partition Size 450.00 MB (471,859,200 bytes)
Partition Starting Offset 1,048,576 bytes
Partition Disk #0, Partition #1
Partition Size 100.00 MB (104,857,600 bytes)
Partition Starting Offset 472,907,776 bytes
Partition Disk #0, Partition #2
Partition Size 110.74 GB (118,910,842,880 bytes)
Partition Starting Offset 594,542,592 bytes
Partition Disk #0, Partition #3
Partition Size 507.00 MB (531,628,032 bytes)
Partition Starting Offset 119,506,206,720 bytes
 
#60 ·
I bet it's nice there.

It's too late to get whole disk now. I'll have to include D drive on next image. Have it scheduled now to automatically do that each month. I also had to make the destination my D drive (now, for this image) as the thumb drives I bought are too small in size.
 
#65 ·
When you click Image selected disks on the left pane
- as per my screenshot in post 53 - with my explanatory note
which states to click
IMAGE SELECTED DISKS
the partitions on that disk are automatically check marked
However before you click to commission the image it is a wise precaution to ensure that all partitions are check marked - as I explained

My colleagues screenshot is for version 6.3.1745 - 2017 date I think

Mine on post 53 is for what was then the current version 7.3.5321
It is now as a result of an update since then 7.3.5550

airforceone
Do not please be confused by my colleagues screenshot.
Your GUI being the UP TO DATE version will not look exactly the same as that
ALSO although my colleague HAS NOT suggested it please ensure you are not misled by the BROAD RED AROW - pointing to clone this disk
If you misread it and clicked THAT and then did not notice the warning - YOU Would WIPE EVERYTHING off D Drive
 
#69 ·
airforceone
Do not please be confused by my colleagues screenshot.
Your GUI being the UP TO DATE version will not look exactly the same as that
ALSO although my colleague HAS NOT suggested it please ensure you are not misled by the BROAD RED AROW - pointing to clone this disk
If you misread it and clicked THAT and then did not notice the warning - YOU Would WIPE EVERYTHING off D Drive
Understood and thanks!
 
#66 ·
The latest version of Macrium free is the same as the picture I posted regarding the position of the 'Image this disk' option, I checked that before posting.

Sorry if my post confused the issue.
 
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