PC Dying Slowley

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JLM66

Thread Starter
Joined
Jul 10, 2007
Messages
9
Hi,

I have a Sony Vaio with 80GB hard disk drive which I have been using for about 2 years. There is a lot of software installed but I figure there is enough capacity (4.04GB free on c: and 34.7GB free on d:. Recently my machine has started to get slower and slower, generally after trying to do anything with the DVD writer/player. I have tried all sorts of fixes, I have been using free AVG but am currently using the trial AVG 7.5 (this seems to slow things a lot). I have spybot, adaware and I have RegscrubXP (which I'm not entirely comfortable about). I have tried running them all in safe mode and with system restore turned off but the machine is just getting slower and slower. My HJT log file looks as follows, I only ever deleted one thing from it but I can't remember what it was. Please help..

Logfile of HijackThis v1.99.1
Scan saved at 9:24:37 PM, on 7/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\Program Files\USBPhoneSkype\USBPhoneSkype.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\Program Files\Netropa\InetKb\Inetkb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://vaio-online.sony.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://vcl.vaio.sony.co.jp/eu/PforVAIO.htm
O1 - Hosts: 62.189.6.78 _sip._tls.sip1.callserve.com
O1 - Hosts: 62.189.6.78 _sip._ssl.sip1.callserve.com
O1 - Hosts: 62.189.6.79 _sip._tls.sip2.callserve.com
O1 - Hosts: 62.189.6.79 _sip._ssl.sip2.callserve.com
O1 - Hosts: 62.189.6.85 _sip._tls.sip5.phoneserve.com
O1 - Hosts: 62.189.6.85 _sip._ssl.sip5.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._tls.sip6.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._ssl.sip6.phoneserve.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [USBPhoneSkype] C:\Program Files\USBPhoneSkype\USBPhoneSkype.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://vaio-online.sony.com/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,176
This should've been posted in the "Windows NT/2000/XP" section and not in the "All Other Software" section.

--------------------------------------------------------------------------------------------------------

Your HijackThis log is showing some problems and questionable entries that a log expert will need to help you with.

--------------------------------------------------------------------------------------------------------

RegScrubXP is a very old and outdated registry cleaner utility that came out soon after Windows XP was released over 5-1/2 years ago. A much better and safer utility to use is ToniArts EasyCleaner 2.0.6.380 - as long as you use only the "Unnecessary" and "Registry" sections.

-------------------------------------------------------------------------------------------------------

There are several programs running in the background that don't need to be.

-------------------------------------------------------------------------------------------------------

If you haven't done it in awhile or done it at all, delete everything from inside these TEMP folders:

C:\WINDOWS\TEMP

C:\DOCUMENTS AND SETTINGS\(USERNAME)\LOCAL SETTINGS\TEMP

-------------------------------------------------------------------------------------------------------
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, We have a utility that can show us items from the Event Viewer logs, not all items but the important ones and this may give us a clue as to what is going on:

WINPFind3U
Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.
  • Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
  • Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
  • In the Processes group click ALL
  • In the Win32 Services group click ALL
  • In the Driver Services group click ALL
  • In the Registry group click ALL
  • In the Files Created Within group click 60 days Make sure Non-Microsoft only is UNCHECKED
  • In the Files Modified Within group select 30 days Make sure Non-Microsoft only is UNCHECKED
  • In the File String Search group select ALL

  • in the Additional scans sections please press select ALL
  • Now click the Run Scan button on the toolbar.
  • The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Save that notepad file but click on the "Format" menu and make sure that "word wrap" is not checked. If it is then click on it to uncheck it.
Upload the report as an attachment please.
I will review the information when it comes back in. That may not be tonite, I'll be leaving soon, back tomorrow evening.
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, I'd suggest you also do what is below, so we can see what may be on the system that needs to dealt with:

Kaspersky online full scan
  • Please go HERE and click Kaspersky Online Scanner
  • Read and Accept the Agreement
  • You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • If you see a Windows dialog asking if you want to install this software, click the Install button.
  • The program will launch and then begin downloading the latest definition files,
  • When the "Update progress" line changes to "Ready" and the "NEXT ->" button becomes available, please click on it.
  • Click on the Scan Settings button, and in the next window select the Extended database, and click Ok.
  • Under "Please select a target to scan:", click My Computer to start the scan.
  • When the scan is finished, click the "Save as Text" button, and save the file as kavscan.txt to your Desktop, close the Kaspersky On-line Scanner window.
  • Copy and Paste the contents of the on line scanner results into a Reply here in your thread, along with a new HJT log and log from any other scans you run.
 

JLM66

Thread Starter
Joined
Jul 10, 2007
Messages
9
Here's the..

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Friday, July 13, 2007 11:46:51 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 13/07/2007
Kaspersky Anti-Virus database records: 361957
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 62026
Number of viruses found: 0
Number of infected objects: 0 / 0
Number of suspicious objects: 0
Duration of the scan process: 03:44:37

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\AvgFwLog.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\AvgFwLog.log.lck Object is locked skipped
C:\Documents and Settings\Jeff\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Jeff\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\To Change Stuff\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Temp\~DF3995.tmp Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Temp\~DF39A2.tmp Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\To Change Stuff\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\To Change Stuff\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\To Change Stuff\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{7982130C-6089-4E0D-BA4A-8D4D16B9F319}\RP28\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{F8738B27-BCE0-4FC1-B9C6-FE851F83A41E}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
D:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.
 

JLM66

Thread Starter
Joined
Jul 10, 2007
Messages
9
and here is the..

Logfile of HijackThis v1.99.1
Scan saved at 6:04:44 PM, on 7/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\Program Files\USBPhoneSkype\USBPhoneSkype.exe
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\Program Files\Netropa\InetKb\Inetkb.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://vaio-online.sony.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://vcl.vaio.sony.co.jp/eu/PforVAIO.htm
O1 - Hosts: 62.189.6.78 _sip._tls.sip1.callserve.com
O1 - Hosts: 62.189.6.78 _sip._ssl.sip1.callserve.com
O1 - Hosts: 62.189.6.79 _sip._tls.sip2.callserve.com
O1 - Hosts: 62.189.6.79 _sip._ssl.sip2.callserve.com
O1 - Hosts: 62.189.6.85 _sip._tls.sip5.phoneserve.com
O1 - Hosts: 62.189.6.85 _sip._ssl.sip5.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._tls.sip6.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._ssl.sip6.phoneserve.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [USBPhoneSkype] C:\Program Files\USBPhoneSkype\USBPhoneSkype.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://vaio-online.sony.com/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, Please post this log, made with Hijackthis>

Open Hijack This and click on the "Open the Misc Tools section" button. Click on the "Open Uninstall Manager" button. Click the "Save List" button. After you click the "Save List" button, you will be asked where to save the file. Pick a place to save it then the list should open in notepad. Copy and paste that list here.
 

JLM66

Thread Starter
Joined
Jul 10, 2007
Messages
9
Thanks for your help.

Here's the log..

Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Premiere Standard
Adobe Reader 8.1.0
Adobe® Photoshop® Album Starter Edition 3.2
ArcSoft PhotoImpression 4
AVG 7.5
Camera Driver
Google Earth
Google Toolbar for Internet Explorer
HDAUDIO SoftV92 Data Fax Modem with SmartCP
High Definition Audio Driver Package - KB835221
HijackThis 1.99.1
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB935448)
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet/Wireless Software
InterVideo WinDVD for VAIO
InterVideo WinDVDX
Java(TM) SE Runtime Environment 6 Update 1
Kaspersky Online Scanner
Macromedia Flash Player
mCore
mDriver
Memory Stick Formatter
Microsoft GB18030 Support Package
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
mMHouse
mPfMgr
mProSafe
MSXML 4.0 SP2 (KB927978)
mWlsSafe
mXML
NVIDIA Drivers
OpenMG Limited Patch 4.1-05-13-31-01
OpenMG Secure Module 4.1.00
Panda ActiveScan
PC Camera (6005 CIF)
PowerDirector Express
PowerDVD
PowerProducer
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Setting Utility Series
SideWinder Force Feedback Wheel (USB)
Skype™ 3.2
SmartMusic Content (shared music files)
Sonic RecordNow!
SonicStage 3.0
SonicStage Mastering Studio 1.4
SonicStage Mastering Studio Audio Filter
SonicStage Mastering Studio Audio Filter Custom Preset
SonicStage Mastering Studio Plugins
Sony MP4 Shared Library
Sony USB Mouse
Sony Utilities DLL
Sony Video Shared Library
Spybot - Search & Destroy 1.4
Sun Clock 6.0
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB936357)
VAIO Manual
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Messenger
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB307154
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB884018
Windows XP Hotfix - KB884575
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
Wireless LAN Starter
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, I'm sorry but I cannot come up with anything that would seem to be causing problems!

If AVG caused the initial slowdown, was there another antivirus program installed before AVG, post what you had.... if you uninstalled that older antivirus, did the uninstall seem to work correctly?
 

JLM66

Thread Starter
Joined
Jul 10, 2007
Messages
9
Thanks for your help. The machine came with Norton and (after a while) I reckon I removed it all, there were some issues but I think its all gone now. I think the problem maybe to do with Cyberlink that I use for downloading my camcorder, it doesn't work well at all, or maybe its the DVD burner, the camcorder is JVC and this machine is Sony (could there be a compatibility problem). Problems seem to get worse when I try to use the DVD player.

The other thought I had is that I have too much included in start up, and probably stuff that I don't want anymore. I deleted a lot of things with add/remove, like a cordless keyboard I had and a USB skype phone.

The machine works ok (sort of) once its up and running but start up is so slow. The windows start up tune is all broken up and crackly, it seems like its running in some sort of loops for a while whilst starting up.

I'm pretty sure theres no virus or malware that I can't get rid of, I think all the tests we ran confirmed that. It just seems like I've got the set up messed up with all the stuff thats on the machine (or was on the machine).

Is there a way to clear everything off the machine and revert to its original state when I bought it? Would appreciate any advise.
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, You posted that you did use the free version of AVG but switched to a trial of 7.5...the 7.5 has a free edition here:

http://www.free.grisoft.com/

Use the "free basic protection" link for AVG Antivirus, I use it and many others do....

Might be less protection yes, no firewall etc....which may the problem anyway.

Might the trial period have expired? Sorry if I already asked or you posted that...


It's easy enough to get the computer back to factory settintgs, usually, if you have the right materials...either a set or one disk like System Recovery, whatever it may be called...
made by the computer manufacturer, um Sony...came as part of the original purchase.

There may not be any disk, you may have the type of system that you can make your own, by using a software utility that came pre-installed, along with a DVD burner, if your computer has one of those, and sounds like it does....in this case, there should be a hidden partition that the full system Recovery is done from, usually by hitting a certain key or keys during startup.

(Compaq users sometimes call this "F-10" ing , or they use other F type words.....:) )
 
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