1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

PC Freeze/Lockup | High RAM usage, Low CPU usage

Discussion in 'Windows 7' started by Barricade, Aug 14, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. Barricade

    Barricade Thread Starter

    Joined:
    Aug 14, 2018
    Messages:
    4
    Starting a week ago, my desktop has started to freeze or lockup randomly. I can not do anything as audio cuts and keyboard/mouse does not work until I manually restart the PC. The times in which the freezes happen are completely random. One day it'll take approximately 54 minutes before it happens, the next time will be hours.

    I thought it might be a hardware issue regarding heat from research and experience. All the fans are working correctly. CPU, GPU, and PSU are not hot to the touch and temp readings are in the normal ranges from what I have looked up.

    I don't have any specific programs open when the freeze occurs nor is my CPU or RAM usage above 50%.
    I have reinstalled recent windows and driver updates, cleared out any new programs/files I have installed in the past month as well as using various anti-virus software programs.

    Currently, I have not had a freeze in the past 24 hrs, however, my RAM usage is now at a constant 25%-35% with only Chrome open (this has never been like this). Even after reboots my RAM spikes to the same range while my CPU stays at 5%-15%.

    Also currently, without RAM or CPU usage going any higher than 50%-60%, any programs such as Chrome, Discord, Steam, Task Manager will stop responding for various amounts of time but will never be slow in use.

    I stopped various services under svchost that could have been causing some spikes but still no change.

    Added pictures for Task and Resource manager.

    Any advice or help is appreciated.

    PC Specs
    OS: win7 pro x64
    CPU: AMD FX-6300 Six Core
    GPU: GTX 660
    RAM: 8GBs
     

    Attached Files:

  2. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,793
    Open up task manager and click the startup tab and see what programs are running at startup. Disable any that you don't need running at startup....this should help.

    Secondly, I would add another 8 GB of RAM of the exact same make/model of your current RAM sticks. That is, if you ave the available slots for them.
     
    Barricade likes this.
  3. Barricade

    Barricade Thread Starter

    Joined:
    Aug 14, 2018
    Messages:
    4
    I have already disabled every program that wasn't essential to windows whether it was running on startup or not. I can't find any other ones to disable.

    I also do plan to add more RAM but I honestly haven't needed to until this started happening.
     
  4. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,793
  5. Barricade

    Barricade Thread Starter

    Joined:
    Aug 14, 2018
    Messages:
    4
    No errors found during the scans.

    Code:
    Checking System Update Readiness.
    Binary Version 6.1.7601.23471
    2018-08-14 07:30
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    
    Summary:
    Seconds executed: 623
     No errors detected
     
  6. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,793
    Which one did you do....to check if repairable or repair? Run the repair commands.
     
  7. Barricade

    Barricade Thread Starter

    Joined:
    Aug 14, 2018
    Messages:
    4
    I used /CheckHealth /ScanHealth and sfc /scannow commands. No errors showed up in any of the logs but i'll run the repair commands in case.
     
  8. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,793
    I never use the check health one......I always just run the repair commands.
     
  9. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    I recommend performing the following Hardware tests.

    Test Hard drive:
    Please Download and Run SeaTools for Windows

    1. Once it starts it will scan for all drives connected to your computer.
    2. Select drive you want to test.
    3. Select the Long Generic Test under the Basic Tests menu
    4. When the test is complete you will see the result under Test Status
    5. The test will indicate either Pass or Fail.
    6. Provide the Results in your reply.

    How to Use:
    https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

    Test Memory:
    Run memtest86+ version 5.01 for at least 3-8 passes. The more the better.
    Memtest86+ - Advanced Memory Diagnostic Tool

    This may take hours so plan to run it overnight.
    Testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
    When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

    MemTest86+ - Test RAM BSOD Tutorials
     
  10. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,124
    First Name:
    Liz
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1214459

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice