Solved pc freeze

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coolzen

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Nov 17, 2018
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hi guys

my computer infos:
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professionnel, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3549 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 4 Mb
Hard Drives: C: 92 GB (63 GB Free); D: 372 GB (369 GB Free);
Motherboard: PEGATRON CORPORATION, 2A94
Antivirus: Microsoft Security Essentials, Enabled and Updated


My pc with windows 7 freezes randomly , i check everything about drivers and system it 's seems works correctly
i'm realy stuck i can't find solution for this issue
i uploded files of my computer please help me
 

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blues_harp28

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Hi, many of the log files are in French but that said, they are not showing us much useful information.
When does the pc start freezing - at start up - playing games, etc?
You could run a hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en
=========
Then check for overheating.
http://www.piriform.com/speccy
======
Also run memtest86
http://www.majorgeeks.com/files/details/memtest86.html
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.
Guide to using Memtest86+
http://www.wikihow.com/Test-PC-Ram-with-MemTest86
======
Download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.
 

coolzen

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hi, thanks a lot for helping me realy i appreciate

i did all the checking that you advise me to do with seatools for dos,no overheating, memtest correct no problem, and the securitycheck i upload it

the freezes randomly in all task like explore windows, openning chrome,even when i play videos HD it's freeze

i reinstall win7 to make sure that the system fine ,i did sfc/scannow there 's no harm in it

i'm suspecious about the chipset, i don't know how to mantain or correct the problem

please help me, best regards
 

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blues_harp28

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Please copy and paste all log files. I have posted the Security Check log file.
Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
CCleaner
Adobe Flash Player 31.0.0.148
Google Chrome (70.0.3538.102)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````
======
Why do you suspect the chipset?
For how long did you run the memtest?
It needs to be for at least 8 passes or overnight.

Post the following log file.
Click Start > in the Search box > Type cmd
Right click on cmd.exe [at the top] - Right click on Run as administrator.
Type [copy and paste]
tasklist/svc
Press Enter - let it load processes.
Then click on C:\ at the top left of the command prompt window.
Edit - select all - edit - copy.
Paste the list in your next reply.
 

coolzen

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Nov 17, 2018
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hi
i suspect chipset all video freeze on playing!!
the memetest took me about hours i guess , no problem mention

Microsoft Windows [version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.
C:\Windows\system32>tasklist/svc
Nom de l'image PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 272 N/A
csrss.exe 420 N/A
wininit.exe 472 N/A
csrss.exe 480 N/A
services.exe 520 N/A
lsass.exe 544 KeyIso, SamSs
lsm.exe 552 N/A
winlogon.exe 580 N/A
svchost.exe 692 DcomLaunch, PlugPlay, Power
svchost.exe 764 RpcEptMapper, RpcSs
MsMpEng.exe 828 MsMpSvc
svchost.exe 956 Audiosrv, Dhcp, eventlog,
HomeGroupProvider, lmhosts, wscsvc
svchost.exe 996 AudioEndpointBuilder, CscService, hidserv,
HomeGroupListener, Netman, PcaSvc, SysMain,
TrkWks, UxSms, WPDBusEnum, wudfsvc
svchost.exe 1020 EventSystem, fdPHost, FontCache, netprofm,
nsi, WdiServiceHost, WinHttpAutoProxySvc
svchost.exe 1052 Appinfo, BITS, Browser, gpsvc, iphlpsvc,
LanmanServer, MMCSS, ProfSvc, Schedule,
SENS, ShellHWDetection, Themes, Winmgmt,
wuauserv
svchost.exe 1344 CryptSvc, Dnscache, LanmanWorkstation,
NlaSvc
spoolsv.exe 1468 Spooler
svchost.exe 1500 BFE, DPS, MpsSvc
svchost.exe 1732 DiagTrack
svchost.exe 1776 FDResPub, SSDPSRV, upnphost
NisSrv.exe 316 NisSrv
svchost.exe 1304 PolicyAgent
taskhost.exe 2080 N/A
WUDFHost.exe 2148 N/A
dwm.exe 2156 N/A
explorer.exe 2212 N/A
msseces.exe 2440 N/A
GoogleCrashHandler.exe 2548 N/A
SearchIndexer.exe 2740 WSearch
wmpnetwk.exe 2824 WMPNetworkSvc
svchost.exe 3044 p2pimsvc, p2psvc, PNRPsvc
chrome.exe 3704 N/A
chrome.exe 1932 N/A
chrome.exe 3456 N/A
chrome.exe 3272 N/A
chrome.exe 2944 N/A
audiodg.exe 3472 N/A
chrome.exe 1984 N/A
chrome.exe 5228 N/A
chrome.exe 4288 N/A
chrome.exe 5876 N/A
chrome.exe 6040 N/A
chrome.exe 2892 N/A
chrome.exe 3480 N/A
chrome.exe 5300 N/A
cmd.exe 5728 N/A
conhost.exe 5544 N/A
tasklist.exe 5824 N/A
WmiPrvSE.exe 3800 N/A
C:\Windows\system32>
 

blues_harp28

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MemTest
It needs to be for at least 8 passes or overnight.
Make sure that you run a full MenTest
======
Run a online Intel driver scan.
http://www.intel.com/content/www/us/en/support/detect.html
======
Then run CHKDSK (Check Disk)
http://www.sevenforums.com/tutorials/433-disk-check.html
Check Option Two
Start Menu > Search box > Type > cmd
Click on Run as administrator.
Type.chkdsk C: /R
[C: being the drive that Windows is installed on - if a different drive letter, use it instead of C:]
Press Enter.

How to check the log file.
https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
 

blues_harp28

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Let us know the result of the full MemTest when completed.

Chkdsk log file is in French - please translate the log file TimeCreated : 19.11.18 16:36:57 and copy and paste the log file below.
 

coolzen

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Nov 17, 2018
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hi i ran full Memtest86+ 8 passes , no errors found, so ram is ok
chekdsk is ok no problem
drivers is ok
system win 7 ok
i can't see where's the problem of that freeze randomly ???

TRANSLATED;



TimeCreated: 19.11.18 16:36:57 Message: Checking the filesystem on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is currently checking the files (step 1 of 5) ... 151808 processed file records. The file check is complete. 773 processed large file records. 0 incorrect file records processed. 2 EA records processed. 65 analysis records processed


CHKDSK is checking the indexes (step 2 of 5) ... 186696 index entries processed. The index check is complete. 0 non indexed files analyzed. 0 non-indexed files recovered. CHKDSK is checking the security descriptors (state pe 3 out of 5) 151808 SD / SID of processed files. Cleaning up of 406 unused index entries from the $ SII index the 0x9 file. Cleaning up of 406 unused index entries from the $ SDH index the 0x9 file. Cleaning in progress of 406 unused security descriptors. The verification of security descriptors is complete. 17445 processed data files. CHKDSK checks the USN newspaper ... 37668776 USN bytes processed. USN log verification completed. CHKDSK is checking the file data (step 4 s ur 5) ... 151792 files processed. The verification of the file data is complete.

CHKDSK is checking the free space (step 5 of 5) ... 16459117 free clusters processed. The free space check is complete. CHKDSK discovered free space marked allocated in the bitmap of the master file table (MFT). CHKDSK discovered marked free space allocated in the bitmap volume. Windows has made corrections on the file system. 96818175 KB of disk space in total. 30671552 KB in 72055 files. 51240 KB in 17446 indexes. 0 KB in bad sectors. 258911 KB used by the system. 65536 KB occupied by the log file. 65836472 KB available on disk. 4096 bytes in each allocation unit. 24204543 allocation units in total on the disk. 16459118 allocation units available on disk.

Internal information: 00 51 02 00 a8 5d 01 00 5b aa 02 00 00 00 00 00 .Q ...] .. [....... 77 00 00 00 41 00 00 00 00 00 00 00 00 00 00 00 w ... A ........... b0 8b 1d 00 50 01 1c 00 f0 17 1c 00 00 00 1c 00 .... P ........... Windows has finished checking your drive. Please wait while restarting your computer. TimeCreated: 04.10.18 10:30:43 Message: Checking the file system on D: The type of the file system is NTFS. The integrity of one of your disks must be verified. You can cancel this check, but its execution is highly recommended. Windows will now check the disk.

CHKDSK is currently checking the files (step 1 of 3) ... 512 processed file records. The file check is complete. 0 processed large file records. 0 incorrect file records processed. 0 EA records processed. 0 processed analysis records. CHKDSK is checking the indexes (step 2 of 3) ... 574 index entries processed. The index check is complete. 0 non indexed files analyzed. 0 non-indexed files recovered. CHKDSK is checking the security descriptors (state pe 3 out of 3) 512 SD / SID processed files. Cleaning up of 17 unused index entries from the $ SII index the 0x9 file. Cleaning up of 17 unused index entries from the $ SDH index the 0x9 file. Cleaning in progress of 17 unused security descriptors. The verification of security descriptors is complete. 31 processed data files.

Windows checked the file system without finding any problem . 391002111 KB of disk space in total. 452412 KB in 95 files. 112 KB in 33 indexes. 0 KB in bad sectors. 78399 KB used by the system. 65536 KB occupied by the log file. 390471188 KB available on disk. 4096 bytes in each allocation unit. 97750527 allocation units in total on the disk. 97617797 allocation units available on disk. Internal information: 00 02 00 00 8b 00 00 00 b9 00 00 00 00 00 00 00 ................ 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 19 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00 ................

TimeCreated: 04.10.18 10:30:43 Message: Checking the file system on \\? \ Volume {f8394027-c7b7- 11e8-9f50-806e6f6e6963} The type of the file system is NTFS. The volume name is Reserved for the system. The integrity of one of your disks must be verified. You can cancel this check, but its execution is highly recommended. Windows will now check the disk. CHKDSK is currently checking the files (step 1 of 3) ... 256 processed file records. The file check is complete. 0 processed large file records. 0 incorrect file records processed. 0 EA records processed. 0 processed analysis records.

CHKDSK is checking the indexes (step 2 of 3) ... 368 index entries processed. The index check is complete. 0 non indexed files analyzed. 0 non-indexed files recovered. CHKDSK is checking the security descriptors (state pe 3 out of 3) 256 SD / SID of processed files. Cleaning up of 38 unused index entries from the $ SII index the 0x9 file. Cleaning up of 38 unused index entries from the $ SDH index the 0x9 file. Cleaning in progress of 38 unused security descriptors. The verification of security descriptors is complete. 57 processed data files.

CHKDSK checks the USN newspaper ... 4678032 USN bytes processed. USN log verification completed. Windows checked the file system without finding any problem . 102399 KB of disk space in total. 30000 KB in 107 files. 104 KB in 58 indexes. 0 KB in bad sectors. 7463 KB used by the system. 2048 KB occupied by the log file. 64832 KB available on disk. 4096 bytes in each allocation unit. 25599 allocation units in total on the disk. 16208 allocation units available on disk. Internal information: 00 01 00 00 b1 00 00 00 07 01 00 00 00 00 00 00 ................ 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 17 00 00 00 00 00 00 00 00 00 00 01 30 1f 28 00 ............ 0. (.
 

coolzen

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19.11.18 16:36:57
19 nomber 2018 4am 36 minute 57 second
that time chechdisk was made as i see
 

blues_harp28

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Did the hard drive test show no errors at all in its test?
Post the temperature check from speccy?
Did you install all Windows updates after re-installing Win 7?
Run System File Checker again
It can take 2-3 runs of system file checker for all files to be replaced/repaired.
 

coolzen

Thread Starter
Joined
Nov 17, 2018
Messages
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yes hard drive test show no errors at all

win7 updated

i notice someting may be it will be helpfull to find out the reason of freeze

there's tips to improve streaming play in you tube ;--disk-cache-dir=''C:\ChromeCache'' --disk-cache-size=1073741824

so when i did it there's no freeze in streaming video

but there's freeze in explore win or playing hd videos !!!!
 

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blues_harp28

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Without sitting in front of your pc - I'm running out of ideas!
Does the same happen in other browsers?
Firefox
https://www.mozilla.org/en-GB/firefox/new/
Opera
https://www.opera.com
======
Download MalwareBytes to your desktop.
Download the Free version.
https://filehippo.com/download_malwarebytes_3/
Once downloaded to your desktop.
Close all open browser windows.
Click on the Install icon - allow it to update during the install process.
Now click - Scan button > Select Threat Scan.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.
Click on Report > Tick the latest log file > Export > Save as a text file.
The text file will be on your desktop > post the text file below.
 

blues_harp28

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Have you tried other browsers and see if they freeze?
Teamviewer - no, all communications has to be done within this forum.
======
Download - WhatInStartup
http://www.nirsoft.net/utils/what_run_in_startup.html
Download link at the bottom of the page.
Choose the right file for your system - 32-bit or 64-bit.
Unzip the program and open it.
Click on Edit > Select All > Edit > Copy Selected Items.
Paste the logfile below.
 
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