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PC freezes upon opening games that used to work fine

Discussion in 'Games' started by xland44, Dec 15, 2015.

?

Despite video card being up to date, could this be the problem?

  1. Yes

    0 vote(s)
    0.0%
  2. Maybe, no way to know (Even though it worked prior to reset)

    0 vote(s)
    0.0%
  3. No, it must be something else (If you can, please post what it may be)

    0 vote(s)
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  1. xland44

    xland44 Thread Starter

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    Dec 15, 2015
    Messages:
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    I'll begin by saying how it happened:

    My PC used to be filled with junk files and had some viruses that got through my anti-virus and couldn't be cleaned. One of my co-workers suggested I do a factory reset, and while I am an avid gamer, I don't really understand much when it comes to hardware, so I let the IT company I usually go to do the reset.

    Prior to the factory reset, I had many games on my PC - Two of them were League of Legends, and the non-steam version of an MMORPG called Wakfu.

    After the reset, I redownloaded these games, and once I opened the launchers for either of these two games, my PC screen froze.

    My specs:
    Processor Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz
    Manufacturer Intel
    Speed 2.4 GHz
    Number of Cores 2
    CPU ID BFEBFBFF000306A9
    Family 06
    Model 3A
    Stepping 9
    Revision
    Video Card 1 Intel(R) HD Graphics 4000
    Manufacturer Intel
    Chipset Intel(R) HD Graphics 4000
    Dedicated Memory 2.0 GB
    Total Memory 4.0 GB
    Pixel Shader Version 5.0
    Vertex Shader Version 5.0
    Hardware T & L Yes
    Vendor ID 8086
    Device ID 0166
    Plug and Play ID VEN_8086&DEV_0166&SUBSYS_05B81028&REV_09
    Driver Version 10.18.10.4276
    Video Card 2 AMD Radeon HD 8730M
    Manufacturer ATI
    Chipset Radeon HD 8730M
    Dedicated Memory 2048 MB
    Total Memory 2048 MB
    Pixel Shader Version 5.0
    Vertex Shader Version 5.0
    Hardware T & L Yes
    Vendor ID 1002
    Device ID 6601
    Plug and Play ID VEN_1002&DEV_6601&SUBSYS_05B81028&REV_00
    Driver Version 13.250.31.0
    Memory 4.0 GB
    Operating System Microsoft Windows 8.1 (build 9600), 64-bit
    Service Pack 0
    Size 64 Bit
    Edition
    Version 6.3.9600
    Locale 0409
    BIOS
    Version Dell Inc. A05
    Manufacturer
    Date
    Display Maximum Resolution 1366 x 768
    Sound Device 1 Bluetooth Audio Device
    Driver Version 8.0.0.218
    Sound Device 2 שמע תצוגת Intel(R)‎
    Driver Version 6.14.0.3097
    Sound Device 3 Realtek High Definition Audio
    Driver Version 6.0.1.6788
    DVD PLDS DVD+-RW DU-8A5HH
    CD PLDS DVD+-RW DU-8A5HH
    Drive
    Size 915.6 GB
    Free 777.7 GB
    Browsers
    Internet Explorer 11.0.9600.18125
    Chrome 47.0.2526.80
    Firefox 42.0
    Safari

    Software
    Java
    Flash 20.0.0.228
    DirectX 11.0
    .NET 3.5.30729.4926
    QuickTime
    Adobe PDF Reader

    I realize that this might be a hardware issue and not something that you yourselves can fix. However, if you can, please tell me what might be the problem in question. I've already confirmed that my AMD Radeon HD and Intel HD 4000 are up to date, so the gpu isn't the problem.

    **Aside from these two games, all my other games work fine. I have no idea what these two games have in common, just thought it would be important to mention though. If you need more info please ask
     
  2. xland44

    xland44 Thread Starter

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    Hello? Can someone help fix this?
     
  3. metallica5456

    metallica5456 Trusted Advisor

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    This is a laptop?

    Make and model please
     
  4. xland44

    xland44 Thread Starter

    Joined:
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    Messages:
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    Dell Inspirion 3521
     
  5. metallica5456

    metallica5456 Trusted Advisor

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    What's the service tag number for that machine?
     
  6. xland44

    xland44 Thread Starter

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    Messages:
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    Service tag(S/N):4R7SDW1.
    Do you also need the express service code?
     
  7. metallica5456

    metallica5456 Trusted Advisor

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  8. xland44

    xland44 Thread Starter

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    I installed it, and now the Catalyst buttons appear when I right click (Don't worry, didn't press any of them), but my PC still freezes when opening those two games
     
  9. metallica5456

    metallica5456 Trusted Advisor

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    Well unfortunately I'm not sure why its doing it still. It could the games are somehow incompatible with something
     
  10. xland44

    xland44 Thread Starter

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    Thanks for the help, you've at least given more help than I've been able the past few months! So far nobody has had so much as a clue as to what the problem may be, so thanks for taking the time to try and help! ^^

    Is there perhaps someone else who might be able to help me?
     
  11. metallica5456

    metallica5456 Trusted Advisor

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    First Name:
    Andrew
    You can leave your thread open and see if someone jumps on it. Unfortunately this isn't really a "help me immediately" type of site. We do have several hardware geniuses here tho, 2 of which are Triple6 (Rob) and other is CrjDriver. Perhaps one of them will stop your way. Good luck and it may take a day or so for someone else to pop in with a piece of advice
     
    xland44 likes this.
  12. xland44

    xland44 Thread Starter

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    Alright, thanks. I tried downloading the Steam version of Wakfu, although it deadlocked during the Installing VC Redist phase. I looked it up and this may be caused by a corrupted registry. Do you know where I can find a trusted registry cleaner?
     
  13. metallica5456

    metallica5456 Trusted Advisor

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    Andrew
    Registry cleaners HARM your system and can cause severe problems. We do not recommend them. Instead try this:

    Open an ELEVATED command prompt and type this into the command line:

    SFC /SCANNOW


    This will determine if your file system is indeed corrupted and will attempt to fix it if so
     
  14. xland44

    xland44 Thread Starter

    Joined:
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    Messages:
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    It found corrupted files but was unable to fix some of them. I've attached a copy of the CBS.log.
    If it's unable to fix the files, are there any third party programs that are able to?
     

    Attached Files:

    • CBS.txt
      File size:
      2.1 MB
      Views:
      2
    Last edited: Dec 18, 2015
  15. metallica5456

    metallica5456 Trusted Advisor

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    First Name:
    Andrew
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