PC Freezes

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gslater

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Joined
Sep 28, 2005
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About 3 months ago my Dell tower, running Windows 7 Home Pro with dual monitors and cordless mouse, started freezing when using the Internet. It is at the point where it freezes almost instantly.

It doesn't matter what browser I used: IE, Chrome or Firefox, they all freeze.
No applications freeze - Quicken, Word or Excel.

I had some issues with my home network router so I replaced it with a new DLink router.
It still froze, usually as soon as you opened it up. Sometimes you use it for a sort while before it froze.
I ran virus programs and spyware detectors which didn't find anything.
I had the peripherals plugged into a KVM unit to control a second PC, so I detached everything and hooked them directly into the tower.
It still froze.
After discussing it with a PC guru, he suggested we wipe the tower clean and start from scratch.
It took me almost a full day to get the software I needed back on - the key pieces are Quicken and Quickbooks, my wife does some bookkeeping for a local company.
It still froze when going on the Internet.
I removed the dual display card and plugged the main monitor into the native display adapter in the tower.
It still froze.
I had been using a Logitect wireless mouse so I removed that and put a regular cord powered mouse it its place.
No change.
As a last ditch effort I changed the USB port the mouse was using but that didn't fix it.

I don't see anything left to change or replace.
Any help would be appreciated.

Here are the system details:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 3967 Mb
Graphics Card: Intel(R) HD Graphics, 1791 Mb
Hard Drives: C: Total - 476709 MB, Free - 411506 MB;
Motherboard: Dell Inc., 0XR1GT
Antivirus: avast! Antivirus, Updated and Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,914
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-3220 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 3967 Mb
Graphics Card: Intel HD Graphics, 1791 Mb
Hard Drives: C: Total - 476709 MB, Free - 411506 MB;
Motherboard: Dell Inc., 0XR1GT
You appear to have a Dell Inspiron 660 desktop.

It's running Windows 7 64-bit with only 4 GB of RAM, and it looks like it's integrated graphics is using almost 2 GB of it.

You should max it out with 8 GB of RAM.

---------------------------------------------------------------

If you haven't already done it, open the case and make sure the processor heatsink cooling unit isn't clogged with dust and debris.

This can cause the processor to overheat and cause freezes and slowness.

---------------------------------------------------------------
 
Joined
Aug 12, 2003
Messages
5,605
i would test the memory........... u might have a bad stick
download memtest
make a bootable cd or thumbdrive
then let run for a few hours
 
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