Solved PC Freezing / Not Booting

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Willibab

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Jun 9, 2018
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Just bought a new PC https://www.komplett.no/product/1022125?noredirect=true#

When i turned it on for the first time it wouldn't boot, the fan and GPU lights went on and then off immediately and then repeated that until i turned it off.

After some testing i found out removing a RAM card fixed it, i turned it on and installed everything i wanted. Then when i played my first game it froze after a while (with annoying sound, not blue screen). I turned it off and on and the same problem as before came back, wouldn't boot...

Fixed it by adding the RAM card back.

Seems the booting problem wont be an issue if i can keep it from freezing so i suppose that is my main issue...
Found alot of things i can try on google but alot of them are things im uncomfortable with trying unless im sure it might help.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, Intel64 Family 6 Model 158 Stepping 10
Processor Count: 12
RAM: 32703 Mb
Graphics Card: NVIDIA GeForce GTX 1080 Ti, -1 Mb
Hard Drives: C: 953 GB (819 GB Free); D: 1863 GB (1862 GB Free);
Motherboard: ASUSTeK COMPUTER INC., ROG STRIX Z370-F GAMING
Antivirus: Windows Defender, Disabled
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
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56,452
If you have just bought a new computer that is faulty , then send it back under warranty immediately
 

crjdriver

Moderator
Joined
Jan 2, 2001
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43,453
I agree. Send the system back. If you start messing with it, you stand a very real chance of voiding your warranty.
 

Willibab

Thread Starter
Joined
Jun 9, 2018
Messages
6
Was planning on trying to fix it and send it back on Monday if unsuccessful, since it is fairly inconvenient to send it back because of where i live (don't have a car atm). Also threw away all the packaging already ^^ But im assuming it might not be an easy fix or parts needs replacing... So no choice i suppose, tnx for the replies.
 

crjdriver

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Jan 2, 2001
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43,453
As long as you understand that you messing with the system will probably void the warranty, you can try and fix it.
The very first thing I would do would be to test the memory with memtest.
http://www.memtest.org/
Let memtest run for at least 1hr. If you find any errors, then you have found your problem.
Next if you have windows installed, go to the support page for your motherboard. Download and install dual intelligent processor. That is a monitoring program. Check your temps and voltages; specifically cpu temp, 12V, 5V, and 3.3V values. Do this twice; once under a normal load and once while running prime95, OCCT, or other stress test. Let the stress test run for a minimum of 2min to stabilize temps and voltages.
 

Willibab

Thread Starter
Joined
Jun 9, 2018
Messages
6
I did test with the internal windows 10 ram check thing,
. which ran for about an hour and didn't find any issue but perhaps that one isn't good enough? Don't think i have an available flash drive or CD atm...

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Normal:

CPU core voltage: 0.656v

12V: 11.904 V
5V: 5.040 V
3.3V: 3.328 V

CPU system Agent Voltage: 1.224V

Temperature:

CPU 27c
Motherboard: 26c
PCH: 40c

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

OCCT:

CPU core voltage: 1.264v

12V: 11.904 V
5V: 5.040 V
3.3V: 3.328 V

CPU system Agent Voltage: 1.232V

Temperature:

CPU 46c (OCCT reports that this number is 58c)
Motherboard: 26c
PCH: 40c


I noticed the cpu is overclocked by 16.5% when stresstesting.
The cpu mhz also seem to spike alot, going from between 800 to 4400 in a second sometimes. (when not stresstesting)
Not sure if that's relevant or not...

I tested some games earlier and had no freezes, not been any since i uninstalled a ton of programs yesterday for troubleshooting. Gonna test some more and see what happens :p
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
43,453
I do notice that there are a LOT of bios updates that address memory and stability issues. Again check with the seller prior to updating any bios.
 

Willibab

Thread Starter
Joined
Jun 9, 2018
Messages
6
Too bad that its sunday, cant buy much today :p I was also thinking bios update but saw all the warnings so figured id try everything else first, ill check with them tomorrow. Tnx!
 

Willibab

Thread Starter
Joined
Jun 9, 2018
Messages
6
Reset my computer, seems it fixed the freezing...Guess it was a software issue :p And since its the only thing that has triggered the other issue i suppose its solved for now ^^
 
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