1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Pc keeps freezing and very slow shutting down

Discussion in 'Windows 7' started by 4dsmom, Sep 17, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 4001 Mb
    Graphics Card: Intel(R) HD Graphics, 1808 Mb
    Hard Drives: C: 918 GB (853 GB Free);
    Motherboard: Dell Inc., 0CXTWJ
    Antivirus: Microsoft Security Essentials, Enabled and Updated

    PC keeps freezing and requires a restart. This can happen if PC has been on awhile or just on a few minutes. also when shutting down normally it takes a long time because of things running in the background. I am enclosing a list of processes, perhaps you can tell me if this is the problem or if I can stop some.
    Thank You
    4dsmom
     

    Attached Files:

  2. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please follow the steps below to help troubleshoot your system.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy
    and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times if any errors, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Download Process Explorer to your desktop
    • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    • In the View menu click on Select Columns
    • Check Verified Signer, Virus Total on Process Image Tab
    • Select the Process I/O tab and check Reads, Rights and click OK
    • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    • Double Click on the CPU Column to sort by highest CPU usage.
    • (Highest CPU Processes should be at the top once sorted properly)
    • Wait approximately a minute
    • Select Save or Save As from the File menu
    • Save SystemIdleProcess.txt to Desktop
    • Upload file to your reply
    Step 4:
    Run Chkdsk

    1. Click on Start menu
    2. Type in command
    3. Right click on Command Prompt in list and select Run as Administrator
    4. Copy and Paste the command into the command window

      chkdsk c: /r (Change to the correct driver letter if needed)

      Important! If SSD then use: chkdsk c: /f
    If the following message is displayed: Choose Y

    "Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)"
    Once the system Restarts the check disk will Start

    Step 5:
    Follow Steps 1-4 above again
    This will create a file called ChkdskLog.txt on your desktop
    Upload this file to your next reply

    wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

    Step 6:
    How to perform a clean boot in Windows
    http://support.microsoft.com/kb/929135

    Let me know if it works much better in this mode?
     
  3. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    sorry it took so long to get back to you, haven't had time to do this.


    http://speccy.piriform.com/results/KreDKlHncnpCeFSZNzHaisD
    There was an error found in the scannow, ran second time and it was ok,
    I didn't do this and I suppose I should have, misread the directions and didn't think I needed to.
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file So I don't have this file

    Systemidle file uploaded

    Did step 5 again
    I did these directions 2 times. the first time I was not at my PC when chkdsk ran , and when I came back to it, it was done and no file on desktop, ran again today and sat in front of PC when finished. The results quickly flashed on the screen I took for saying everything was ok and screen went black, Did a restart and once again no log file on desktop

    What is , I didn't know what to do with it.
    wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

    I haven't tried the clean boot in step 6, will try later this evening. I have spent 2 days doing the above, not complaining just saying. lol
    I do appreciate all the time you have put into this and I sincerely hope I did things right.
    Thanks 4dsmom
     

    Attached Files:

  4. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please try step 5 again. This will provide us with details of chkdsk. Let me know if you need more help.

    Step 5:

    1. Follow Steps 1-3 above under Step 4 to access command prompt.
    2. Copy and paste the full command in the quote below into command prompt. After it runs. It should produce a file called ChkdskLog.txt at c: and open it in notepad.
    3. Copy and paste the results to your reply
     
  5. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    Have tried this BUT couldn't paste it, put in manually and each time something was wrong,(not sure if I put spaces where they shouldn't have been, just did what it looked like) the last 2 times got that too many arguments were specified, parameters----

    How can I paste this?
     
  6. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    To paste in command prompt:

    After you copy the command then go into Command Prompt window
    Right click
    Select Paste from the menu
     
  7. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    http://speccy.piriform.com/results/sTTCnn82nQybXmzojkY1Z23

    I went through the steps 2 times and the chkdsk file does not appear on my desktop. The finished file said nothing was found. I had copied the result to word and here it is. I give up! lol Perhaps I am doing something wrong. I appreciate the time you have put into this. If this isn't what you need I will close the post. Thanks again
     

    Attached Files:

  8. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Okay perfect that is what we needed to see. The chkdsk log looks good though.

    Did you ever perform the following step and see if it works much better or not.
    Step 6:
    How to perform a clean boot in Windows
    http://support.microsoft.com/kb/929135
     
  9. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    No, because when I read the instructions, the 2 problem choices , weren't what my problem is. I think I will just buy another PC as I have been told that my hard drive is failing due to some other problems I have had recently. Thanks for all your help.
     
  10. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    It is an easy test to see if any of your third party drivers, services, etc are causing any issues. I do not see any indication of hard drive failure. Where are you seeing this issue? To test it more perform the steps below.

    1. Download GSmartControl and save it on your Desktop;
    2. Execute gsmartcontrol.exe; Let the install complete and launch the programme.
    3. Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
    4. Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute(this test can take a few hours to complete);
    5. Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
    6. Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply
     
  11. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    ran GSmartControl test was very short in time. Here are results
     

    Attached Files:

  12. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    As you can see the disk is bad. Good luck with the replacement and let us know if you need anything else.
     
  13. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    Thank you ever so much. I wasn't surprised at your last response as I had been told by a friend it was on its way out. I am now trying to back everything up on my external hard drive, and have a new PC on the shelf waiting. Thanks again for all your help.
     
  14. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Your welcome and I am glad you are able to get the data off it.
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1216661

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice