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pc locking up online

Discussion in 'Earlier Versions of Windows' started by nyrob, Oct 20, 2003.

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  1. nyrob

    nyrob Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
    167
    Hey, any help would be appreciated. I'm running into trouble, usually when I'm online (AOL 8.0), where everything just freezes up, can't move cursor, CTL-ALT-DEL does not respond either. I can't put rhyme or reason to when or why it keeps happening, but I notice that RNAAPP shows up a lot in my Close Programs box when I check, and when I go online without AOL, over IE, I notice an Ne program in the close programs box quite often. I tried AOL tech support, not much help there, one guy said maybe my mouse was bad or some of my memory was bad, but that sounds like a bunch of bunk. I think my pc is maybe 6 years old, running on 128MB RAM, maybe that's an issue? I also often get the "your connection to the AOL service was reset by the remote host, please check your setting and try again etc. " message when I often get disconnected (via cable modem). Anyway, I ran the hijackthis program and here's the log below. Any help would be appreciated. I'm using Win '98 by the way.

    Logfile of HijackThis v1.97.3
    Scan saved at 2:00:25 PM, on 10/20/03
    Platform: Windows 98 Gold (Win9x 4.10.1998)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    D:\PROGRAM FILES\ETRUST\VPN\EVPN.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPPROPTY.EXE
    C:\WINDOWS\SYSTEM\VETMSG9X.EXE
    D:\ETRUST EZ ANTIVIRUS\VETTRAY.EXE
    D:\ETRUST EZ FIREWALL\ETRUST EZ FIREWALL\EFPEADM.EXE
    D:\ETRUST EZ DESKSHIELD\ETRUST EZ DESKSHIELD\PE\BIN\ETRUSTCIPE.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    D:\ETRUST EZ DESKSHIELD\ETRUST EZ DESKSHIELD\PE\BIN\MWATCH.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\NETWORK ESSENTIALS\V11\NE.EXE
    D:\PROGRAM FILES\WINZIP\WINZIP32.EXE
    C:\WINDOWS\TEMP\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.wish7.com/search/frame.py%s
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.searchenhancement.com/nph-enhanced.cgi?affid=sesm&sstring=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.searchenhancement.com/searchbar/iev1.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
    R3 - URLSearchHook: WebSearch Class - {9368D063-44BE-49B9-BD14-BB9663FD38FC} - C:\PROGRAM FILES\SCBAR\V1\SCBAR.DLL
    O1 - Hosts: 66.40.16.234 auto.search.msn.com
    O2 - BHO: (no name) - {1678F7E1-C422-11D0-AD7D-00400515CAAA} - C:\WINDOWS\SYSTEM\COMET.DLL
    O2 - BHO: CSBrBHO - {96DA5BEE-4ACC-476C-B3EC-54C6730C4293} - C:\PROGRAM FILES\COMET\INSTALL\TEMP\BRBHO12A.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: SmartPops - {D5C778F1-CF13-4E70-ADF0-45A953E7CB8B} - C:\PROGRAM FILES\NETWORK ESSENTIALS\V11\NE.DLL
    O2 - BHO: (no name) - {22941A26-7033-432C-94C7-6371DE343822} - C:\PROGRAM FILES\SCBAR\V1\SCBAR.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
    O4 - HKLM\..\Run: [SwimSuitNetwork] "C:\Program Files\SwimSuitNetwork\SwimSuitNetwork.exe" /H
    O4 - HKLM\..\Run: [DownloadWare] "C:\Program Files\DownloadWare\dw.exe" /H
    O4 - HKLM\..\Run: [SearchEnhancement] "C:\PROGRAM FILES\SCBAR\V1\SCBAR.EXE" /U
    O4 - HKLM\..\Run: [Vet Alert] C:\WINDOWS\System\VetMsg9x.exe
    O4 - HKLM\..\Run: [VetTray] d:\ETRUST~1\VETTRAY.EXE
    O4 - HKLM\..\Run: [eTrustCIPE] "d:\eTrust EZ Deskshield\eTrust EZ Deskshield\PE\BIN\EZDSMain.EXE"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
    O4 - HKLM\..\RunServices: [eTrust VPN Manager] d:\Program Files\eTrust\VPN\evpn.exe hide
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - Startup: eTrust EZ Firewall.lnk = D:\eTrust EZ Firewall\eTrust EZ Firewall\efpeadm.exe
    O4 - Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O4 - Startup: America Online 8.0 Tray Icon.lnk = D:\America Online 8.0\aoltray.exe
    O4 - Global Startup: eTrust EZ Firewall.lnk = D:\eTrust EZ Firewall\eTrust EZ Firewall\efpeadm.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .avi: d:\Netscape\Communicator\Program\PLUGINS\npavi32.dll
    O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir8d205.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37867.7810185185
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/bcd48c18cb7498/housecall.antivirus.com/housecall/xscan53.cab
     
  2. griffinspc

    griffinspc

    Joined:
    Nov 16, 2001
    Messages:
    4,022
    This, C:\PROGRAM FILES\NETWORK ESSENTIALS\V11\NE.EXE is explained here: http://www.safersite.com/PestInfo/n/networkessentials.asp

    MPREXE.exe - MPREXE runs transparently and will only appear in your Ctrl+Alt+Del Task List if there is a problem that has caused it to hang; it will not show otherwise and you will have to run a program like Starter to see it running transparently. Therefore, if it shows in your Ctrl+Alt+Del list you know you have problems that you will need to resolve.

    DO YOU SEE IT RUNNING IN TASK MANAGER IF ACCESS IT BEFORE IT LOCKS UP?

    Also it looks like you're running old versions of InnoculateIT anti-virus software but I can't swear to that and that it may be conflicting with newer versions.

    This is just a start but I'd download AdAware here: http://www.pcworld.com/downloads/file_description/0,fid,7423,00.asp

    and update it then run it.
     
  3. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    nyrob

    Welcome to TSG!

    Run Hijack This again and put a check by these. Close all browser windows and "Fix checked"

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.searchenhancement.com...sm&sstring=

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.searchenhancement.com/searchbar/iev1.html

    R3 - URLSearchHook: WebSearch Class - {9368D063-44BE-49B9-BD14-BB9663FD38FC} - C:\PROGRAM FILES\SCBAR\V1\SCBAR.DLL

    O1 - Hosts: 66.40.16.234 auto.search.msn.com

    O2 - BHO: (no name) - {1678F7E1-C422-11D0-AD7D-00400515CAAA} - C:\WINDOWS\SYSTEM\COMET.DLL

    O2 - BHO: CSBrBHO - {96DA5BEE-4ACC-476C-B3EC-54C6730C4293} - C:\PROGRAM FILES\COMET\INSTALL\TEMP\BRBHO12A.DLL

    O2 - BHO: SmartPops - {D5C778F1-CF13-4E70-ADF0-45A953E7CB8B} - C:\PROGRAM FILES\NETWORK ESSENTIALS\V11\NE.DLL

    O2 - BHO: (no name) - {22941A26-7033-432C-94C7-6371DE343822} - C:\PROGRAM FILES\SCBAR\V1\SCBAR.DLL

    O4 - HKLM\..\Run: [SwimSuitNetwork] "C:\Program Files\SwimSuitNetwork\SwimSuitNetwork.exe" /H

    O4 - HKLM\..\Run: [DownloadWare] "C:\Program Files\DownloadWare\dw.exe" /H

    O4 - HKLM\..\Run: [SearchEnhancement] "C:\PROGRAM FILES\SCBAR\V1\SCBAR.EXE" /U

    O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup

    Restart to Safe Mode: press f8 on startup and select Safe Mode from the boot menu.

    In Safe Mode delete:

    The C:\PROGRAM FILES\COMET folder
    The C:\PROGRAM FILES\SCBAR folder
    The C:\PROGRAM FILES\NETWORK ESSENTIALS folder
    The C:\Program Files\SwimSuitNetwork folder
    The C:\Program Files\DownloadWare folder

    Boot back to normal.

    Go here http://www.lavasoftusa.com/software/adaware/ and download Adaware 6

    Install the program and launch it.

    I strongly recommend that you read the help file to familiarize yourself with the program.

    Before running the scan look at the top of the main window and you will see a Gear Icon. This is where you configure the settings. Click on that and then in the next window that pops up click on the "Scanning" tab on the left side. Under "Drives and Folders" put a check by "Scan within archives" and below that under "Memory and Registry" put a check by all the options there.
    The click on the "Tweak" tab and under "Scanning engine" put a check by "Unload recognized processes during scanning" ...........then......under "Cleaning engine" put a ckeck by "Let windows remove files in use at next reboot" then click "Proceed"

    Next in the main window look in the bottom right corner and click on "Check for updates now" and get the latest referencefiles.
    After getting the latest referencefiles you are ready to scan.

    Click "Start" and in the next window make sure "Active in depth scanning" is checked then click "Next" and the scan will begin.

    When it is finished let it fix everything it finds.

    Restart your computer.

    Then go here http://spybot.eon.net.au/index.php?lang=en&page=download and download Spybot.

    Install the program and launch it.

    Before scanning press "Online" and "Search for Updates" .

    Put a check mark at and install all updates.

    Click "Check for Problems" and when the scan is finished let Spybot fix/remove all it finds.

    Restart your computer.

    Be sure and take advantage of the "Immunize" feature in Spybot.

    Finally go here http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?;act=ST;f=38;t=3051 for info on how this happens and how to help prevent future attacks.
    On this page you will find links to Javacool's SpywareBlaster and SpywareGuard. Get them both and check for updates frequently.
    The Immunize feature in Spybot used in conjunction with SpywareBlaster , SpywareGuard and weekly scans with Spybot and Adaware will go a long way toward keeping your PC free of these pests..

    Important!: ALWAYS check for updated detections and referencefiles before scanning with Spybot and Adaware. And be sure to check for updates to SpywareBlaster and SpywareGuard on a weekly basis.

    After all that come back here and post another log and let's be sure it's clean.
     
  4. nyrob

    nyrob Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
    167
    Many thanks, can't believe all the help you're offering. I'm taking my son to practice and will be back up on here later tonight to let you know how it goes. Thanks again.

    rob
     
  5. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
  6. nyrob

    nyrob Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
    167
    flrman1

    Thanks again for all the help. I ran into a couple of things. After running Adaware 6, you said I should let it fix everything it finds. I didn't see that option, but I was asked if I wanted to "quarantine" things it had found. (It found 196 new objects) Should I do this?

    And after I downloaded Spyware Blaster and Spyware Guard and tried to run each, I got the following message: "runtime error 339" Component "MSCOMCTLOCX" or one of its dependencies is not currently registered. a file is missing or invalid. Any ideas how to fix this?

    Thanks again.

    nyrob
     
  7. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    When you run Adaware it is a good idea to quarentine what you have it remove first. Basically all that does is make a backup just in case you discover you have inadvertantly had it remove something you wanted or needed (rarely happens) then you can restore it from quarentine. You must put a check by everything it finds then click "Next" and it will ask you if you are sure you want to do this. Just click Yes for it to remove them.

    As far as the "runtime error 339" Component "MSCOMCTLOCX" click on the link below and it will download MissingFileSetup.exe. Click on it and it will install the missing file.

    http://www.spywareinfo.com/downloads/tools/missingfilesetup.exe
     
  8. nyrob

    nyrob Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
    167
    flrman1

    I did everything you suggested, quarantined the Adaware stuff and SpywareBlaster found some stuff as well. I did get booted from AOL again today though, the only thing I'm noticing is this "Rnaapp" thing is always running when I get dropped from AOl, doesn't seem to be running before i get dropped. Think this means anything? Thanks again for all the help.

    nyrob
     
  9. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Just a question here as I'm not keeping up with AOL. But with cable, do you need AOL?
     
  10. Flrman1

    Flrman1

    Joined:
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    If you are on cable you don't even need the RNAAP running it is for dialup.
     
  11. nyrob

    nyrob Thread Starter

    Joined:
    Oct 19, 2003
    Messages:
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    I'm on AOL because I've had it for so long and my wife and kids use it as well etc. I connect over cable though, so how can I disable or get rid of this "Rnaapp"??

    Thanks again

    nyrob
     
  12. Flrman1

    Flrman1

    Joined:
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    The easiest way would be to first open the task manager and end task on RNAAP.EXE. Navigate to C:\WINDOWS\SYSTEM and rename RNAAPP.EXE to RNAAPP.old.
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    But, if your cable goes down, you won't be able to dial up AOL ;)
     
  14. Flrman1

    Flrman1

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    If that happens and ,God Forbid! :mad:, you have to use dialup. you can always go back and rename it with the .exe extension. :)
     
  15. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
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    Messages:
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    Lol, I hear you flrman.....they were working on mine and I actually had to sign up for a free Earthlink trial :eek:
     
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