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PC not recognizing GPU

Discussion in 'Hardware' started by JohnPC, Mar 14, 2019.

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  1. JohnPC

    JohnPC Thread Starter

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    Im looking to find someone to chat with for 10min to help me troubleshoot this problem Im having with a PC I just bought. I built my own PC and am very literate but I cannot find a fix for this problem also Im clueless when it comes to AMD. It would be preferred if you have discord or something to fix this fast in 10min, but im fine with messages.
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    The forum rules here state that all help must be given in the form of replies here in your thread.

    Tell us the problem and the hardware in the PC and we will try to help.
     
  3. JohnPC

    JohnPC Thread Starter

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    So my problem is that the pc is not recognizing or fully utilizing my graphics chip and is putting too much load on the Vega 8 integrated graphics, causing my games to perform below benchmarks for the chipset.

    Drivers all updated, Fresh install complete, Turned off and turned back on :D. No fixes found via google search for my chipset.
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    That tells me you have a Ryzen 2200/2400G, yes ?

    To show the rest of the hardware in the PC please run this and paste the blue text it outputs into your next reply :- https://static.techguy.org/download/SysInfo.exe

    (turning off and on didn't help ? ;) )
     
  5. JohnPC

    JohnPC Thread Starter

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  6. JohnPC

    JohnPC Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, AMD64 Family 23 Model 17 Stepping 0
    Processor Count: 8
    RAM: 7068 Mb
    Graphics Card: Radeon RX 560X Series, -1 Mb
    Hard Drives: C: 930 GB (850 GB Free);
    Motherboard: RR, Freed_RRS
    Antivirus: Windows Defender, Enabled and Updated
     
  7. managed

    managed Trusted Advisor Spam Fighter

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    First Name:
    Allan
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