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PC Randomly rebooting while playing games.

Discussion in 'Hardware' started by Cortexiphan, Apr 13, 2015.

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  1. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    Greetings.

    I've been experiencing random reboots when playing some games. I've updated the graphic drivers but the problem remains, the computer absolutely grinds to an halt and reboots after 3-5 seconds.

    This won't happen in the OS, and it happens mostly when accessing/leaving menus or loading screens while playing. Some games I play perfectly without a single reboot, some are simply impossible to play due to how frequent they get (skyrim for instance, opening doors crashes the system 2/3 times). There's sort of a click sound right as it reboots, but I haven't been able to identify where it comes from.

    Now all of this makes me think it's a graphic card problem, probably related with the PSU, since overheating's not an issue (first thing I checked).

    I have another PSU but I'm not sure the voltage is right so I'm kinda scared to switch them since I don't want my computer to fry or anything (not really tech savvy tbh).

    Here's my specs:


    Windows 7 Enterprise SP1 64-Bits
    Intel Core i5 650 @ 3.20Ghz
    Asus Morherboard
    8.00GB RAM
    AMD Ati Radeon HD 5700
    Samsung HD103SI ATA Device 1TB


    Does someone have any hint of what could possibly be happening? Do you reckon there's any articles that could help me determine if my backup PSU will work, just so I can run a test with it?

    Any help is appreciated, and many thanks in advance.

    Here's what OpenHardwareMonitor tells me, if it helps:


    Open Hardware Monitor Report

    --------------------------------------------------------------------------------

    Version: 0.7.1.0

    --------------------------------------------------------------------------------

    Common Language Runtime: 4.0.30319.34209
    Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
    Process Type: 64-Bit

    --------------------------------------------------------------------------------

    Sensors

    |
    +- ASUS P7H55D-M PRO (/mainboard)
    | |
    | +- Winbond W83667HG-B (/lpc/w83667hgb)
    | | +- CPU VCore : 0.936 0.92 1.272 (/lpc/w83667hgb/voltage/0)
    | | +- Voltage #2 : 1.744 1.736 1.744 (/lpc/w83667hgb/voltage/1)
    | | +- AVCC : 3.36 3.344 3.36 (/lpc/w83667hgb/voltage/2)
    | | +- 3VCC : 3.36 3.344 3.36 (/lpc/w83667hgb/voltage/3)
    | | +- Voltage #5 : 1.68 1.672 1.68 (/lpc/w83667hgb/voltage/4)
    | | +- Voltage #6 : 2.04 2.04 2.04 (/lpc/w83667hgb/voltage/5)
    | | +- Voltage #7 : 0.056 0.056 0.056 (/lpc/w83667hgb/voltage/6)
    | | +- 3VSB : 3.456 3.456 3.456 (/lpc/w83667hgb/voltage/7)
    | | +- System : 42 42 65 (/lpc/w83667hgb/temperature/2)
    | | +- CPU Fan : 1997.04 1950.87 4017.86 (/lpc/w83667hgb/fan/1)
    |
    +- Intel Core i5 650 (/intelcpu/0)
    | +- Bus Speed : 133.75 133.749 133.761 (/intelcpu/0/clock/0)
    | +- CPU Core #1 : 1203.75 1203.75 3343.74 (/intelcpu/0/clock/1)
    | +- CPU Core #2 : 1203.75 1203.75 3343.74 (/intelcpu/0/clock/2)
    | +- CPU Core #1 : 43 41 69 (/intelcpu/0/temperature/0)
    | +- CPU Core #2 : 38 35 59 (/intelcpu/0/temperature/1)
    | +- CPU Total : 1.14802 0.384617 34.0443 (/intelcpu/0/load/0)
    | +- CPU Core #1 : 0 0 44.4444 (/intelcpu/0/load/1)
    | +- CPU Core #2 : 2.29604 0 50 (/intelcpu/0/load/2)
    |
    +- Generic Memory (/ram)
    | +- Memory : 22.998 22.1834 23.8969 (/ram/load/0)
    | +- Used Memory : 1.82346 1.75887 1.89473 (/ram/data/0)
    | +- Available Memory : 6.10531 6.03404 6.16989 (/ram/data/1)
    |
    +- AMD Radeon HD 5700 Series (/atigpu/0)
    | +- GPU Core : 0.95 0.95 0.95 (/atigpu/0/voltage/0)
    | +- GPU Core : 400 400 400 (/atigpu/0/clock/0)
    | +- GPU Memory : 1200 1200 1200 (/atigpu/0/clock/1)
    | +- GPU Core : 41 41 42 (/atigpu/0/temperature/0)
    | +- GPU Core : 0 0 2 (/atigpu/0/load/0)
    | +- GPU Fan : 35 35 35 (/atigpu/0/control/0)
    |
    +- SAMSUNG HD103SI (/hdd/0)
    | +- Temperature : 22 22 22 (/hdd/0/temperature/0)
    | +- Used Space : 38.2335 38.2335 38.2335 (/hdd/0/load/0)

    --------------------------------------------------------------------------------

    Parameters

    |
    +- ASUS P7H55D-M PRO (/mainboard)
    | |
    | +- Winbond W83667HG-B (/lpc/w83667hgb)
    | | |
    | | +- CPU VCore (/lpc/w83667hgb/voltage/0)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #2 (/lpc/w83667hgb/voltage/1)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- AVCC (/lpc/w83667hgb/voltage/2)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- 3VCC (/lpc/w83667hgb/voltage/3)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #5 (/lpc/w83667hgb/voltage/4)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #6 (/lpc/w83667hgb/voltage/5)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- Voltage #7 (/lpc/w83667hgb/voltage/6)
    | | | +- Ri [kΩ] : 0 : 0
    | | | +- Rf [kΩ] : 1 : 1
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- 3VSB (/lpc/w83667hgb/voltage/7)
    | | | +- Ri [kΩ] : 34 : 34
    | | | +- Rf [kΩ] : 34 : 34
    | | | +- Vf [V] : 0 : 0
    | | |
    | | +- System (/lpc/w83667hgb/temperature/2)
    | | | +- Offset [°C] : 0 : 0
    |
    +- Intel Core i5 650 (/intelcpu/0)
    | |
    | +- CPU Core #1 (/intelcpu/0/temperature/0)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    | |
    | +- CPU Core #2 (/intelcpu/0/temperature/1)
    | | +- TjMax [°C] : 105 : 105
    | | +- TSlope [°C] : 1 : 1
    |
    +- Generic Memory (/ram)
    |
    +- AMD Radeon HD 5700 Series (/atigpu/0)
    |
    +- SAMSUNG HD103SI (/hdd/0)
    | |
    | +- Temperature (/hdd/0/temperature/0)
    | | +- Offset [°C] : 0 : 0

    --------------------------------------------------------------------------------

    Mainboard

    SMBIOS Version: 2.6

    BIOS Vendor: American Megatrends Inc.
    BIOS Version: 1604

    System Manufacturer: System manufacturer
    System Name: System Product Name
    System Version: System Version

    Mainboard Manufacturer: ASUSTeK Computer INC.
    Mainboard Name: P7H55D-M PRO
    Mainboard Version: Rev 1.xx

    Processor Manufacturer: Intel
    Processor Version: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz
    Processor Core Count: 2
    Processor Core Enabled: 2
    Processor Thread Count: 4
    Processor External Clock: 133 Mhz

    Memory Device [0] Manufacturer: Manufacturer0
    Memory Device [0] Part Number: PartNum0
    Memory Device [0] Device Locator: DIMM0
    Memory Device [0] Bank Locator: BANK0
    Memory Device [0] Speed: 1333 MHz

    Memory Device [1] Manufacturer: Manufacturer1
    Memory Device [1] Part Number: PartNum1
    Memory Device [1] Device Locator: DIMM1
    Memory Device [1] Bank Locator: BANK1
    Memory Device [1] Speed: 1333 MHz

    Memory Device [2] Manufacturer: Manufacturer2
    Memory Device [2] Part Number: PartNum2
    Memory Device [2] Device Locator: DIMM2
    Memory Device [2] Bank Locator: BANK2
    Memory Device [2] Speed: 1333 MHz

    Memory Device [3] Manufacturer: Manufacturer3
    Memory Device [3] Part Number: PartNum3
    Memory Device [3] Device Locator: DIMM3
    Memory Device [3] Bank Locator: BANK3
    Memory Device [3] Speed: 1333 MHz

    SMBIOS Table

    ABgAAAECAPADf5Dei38BAAAAMwUID///QW1lcmljYW4gTWVnYXRyZW5kcyBJbmMu
    ADE2MDQgICAAMDcvMjIvMjAxMAAAARsBAAECAwQgdYH7drPfEYWmIM8wth18BgUG
    U3lzdGVtIG1hbnVmYWN0dXJlcgBTeXN0ZW0gUHJvZHVjdCBOYW1lAFN5c3RlbSBW
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    bmV0AAAKBicAhwFPbmJvYXJkIEF1ZGlvAAALBSgABDIwQ0YzMEI2MUQ3QwBUbyBC
    ZSBGaWxsZWQgQnkgTy5FLk0uAFRvIEJlIEZpbGxlZCBCeSBPLkUuTS4AVG8gQmUg
    RmlsbGVkIEJ5IE8uRS5NLgAADRYpAAYAAAAAAAAAAAAAAAAAAAAAAWVufFVTfGlz
    bzg4NTktMQB6aHxaSHxpc284ODU5LTEAZGV8REV8aXNvODg1OS0xAGNufENOfGlz
    bzg4NTktMQBmcnxGUnxpc284ODU5LTEAamF8SlB8dW5pY29kZS0xAAAPNyoA8AMQ
    IBAgoAEAAAAAAMD6/wABAqAE////////////////////////////////////////
    AAAQDysAAwMDAABAAP7/BAAAABMPLAAAAAAA//9/ACsABAAAERwtACsA/v9IAEAA
    AAgJAAECEoAANQUDBAUGAERJTU0wAEJBTkswAE1hbnVmYWN0dXJlcjAAU2VyTnVt
    MABBc3NldFRhZ051bTAAUGFydE51bTAAABQTLgAAAAAA//8fAC0ALAABAAEAABEc
    LwArAP7/SABAAAAICQABAhKAADUFAwQFBgBESU1NMQBCQU5LMQBNYW51ZmFjdHVy
    ZXIxAFNlck51bTEAQXNzZXRUYWdOdW0xAFBhcnROdW0xAAAUEzAAAAAgAP//PwAv
    ACwAAQABAAARHDEAKwD+/0gAQAAACAkAAQISgAA1BQMEBQYARElNTTIAQkFOSzIA
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    AAApCzYAAYUA/////09uYm9hcmQgRXRoZXJuZXQAACkLNwABhwD/////T25ib2Fy
    ZCBBdWRpbwAAfwQ4AAAA

    --------------------------------------------------------------------------------

    LPC W836XX

    Chip ID: 0xB350
    Chip revision: 0x53
    Base Adress: 0x0290

    Hardware Monitor Registers

    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F

    00 04 FF 04 FF 10 3C 00 22 9B 80 01 01 3C 3C 04 04
    10 04 FF 30 00 00 01 01 3C 43 17 00 00 26 FF FF D7
    20 75 DA D1 D2 D2 FF 07 2A FF A9 FF DA 00 7A 97 A0
    30 EE 64 E2 FB DE 6E 8B 23 93 BE 92 A9 D4 BC 96 FF
    40 03 7E BF FF FF 50 3F B5 2D 24 80 C0 98 95 00 A3
    50 FF FF 00 FF FF FF 00 80 C1 EF FF FF 01 A4 04 05
    60 FF FF 40 FF FF FF FF FF 0A FF 01 FF 01 FF FF FF
    70 04 04 0A 0A 02 64 5F 64 FF FF FF 1F 80 00 22 00
    Bank 1
    50 2A 80 00 4B 00 50 14 AE FF FF FF FF FF FF FF FF
    Bank 2
    50 7F 80 00 4B 00 50 0B 5C FF FF FF FF FF FF FF FF
    Bank 3
    50 04 00 06 02 01 06 03 01 05 00 00 B0 00 00 00 00
    Bank 4
    50 3B 13 FF 00 00 00 00 20 00 5E BD BB 09 5F 20 FF
    Bank 5
    50 D8 7E 05 FF A7 5E EA 92 FD A7 00 00 F4 00 00 00
    Bank 6
    50 7F 7F 7F 7F 7F 7F 00 00 03 D2 00 00 00 00 00 00
    Bank 7
    50 00 A0 00 10 3C A3 C9 84 80 64 09 68 22 07 00 00
    Bank 8
    50 00 FF FF FF 00 10 02 FF 00 2C FF FF 2C FF 00 7F
    Bank 9
    50 00 00 00 00 00 00 00 00 00 00 00 00 00 FF FF FF
    Bank 10
    50 01 00 00 00 00 00 00 FF FF FF FF FF FF FF FF FF
    Bank 11
    50 00 00 00 00 00 00 00 00 00 00 00 00 00 FF FF FF
    Bank 12
    50 70 00 00 00 00 00 00 00 00 00 00 00 00 00 F0 66
    Bank 13
    50 07 00 00 02 00 00 FF FF FF FF FF FF FF FF FF FF
    Bank 14
    50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    Bank 15
    50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

    --------------------------------------------------------------------------------

    CPUID

    Processor 0

    Processor Vendor: Intel
    Processor Brand: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz
    Family: 0x6
    Model: 0x25
    Stepping: 0x5

    CPUID Return Values

    CPU Thread: 0
    APIC ID: 0
    Processor ID: 0
    Core ID: 0
    Thread ID: 0

    Function EAX EBX ECX EDX
    00000000 0000000B 756E6547 6C65746E 49656E69
    00000001 00020655 00100800 029AE3FF BFEBFBFF
    00000002 55035A01 00F0B2E3 00000000 09CA212C
    00000003 00000000 00000000 00000000 00000000
    00000004 1C004121 01C0003F 0000003F 00000000
    00000005 00000040 00000040 00000003 00001120
    00000006 00000007 00000002 00000001 00000000
    00000007 00000000 00000000 00000000 00000000
    00000008 00000000 00000000 00000000 00000000
    00000009 00000000 00000000 00000000 00000000
    0000000A 07300403 00000004 00000000 00000603
    0000000B 00000001 00000002 00000100 00000000
    80000000 80000008 00000000 00000000 00000000
    80000001 00000000 00000000 00000001 28100800
    80000002 65746E49 2952286C 726F4320 4D542865
    80000003 35692029 55504320 20202020 20202020
    80000004 30353620 20402020 30322E33 007A4847
    80000005 00000000 00000000 00000000 00000000
    80000006 00000000 00000000 01006040 00000000
    80000007 00000000 00000000 00000000 00000100
    80000008 00003024 00000000 00000000 00000000

    CPU Thread: 1
    APIC ID: 1
    Processor ID: 0
    Core ID: 0
    Thread ID: 1

    Function EAX EBX ECX EDX
    00000000 0000000B 756E6547 6C65746E 49656E69
    00000001 00020655 01100800 029AE3FF BFEBFBFF
    00000002 55035A01 00F0B2E3 00000000 09CA212C
    00000003 00000000 00000000 00000000 00000000
    00000004 1C004121 01C0003F 0000003F 00000000
    00000005 00000040 00000040 00000003 00001120
    00000006 00000007 00000002 00000001 00000000
    00000007 00000000 00000000 00000000 00000000
    00000008 00000000 00000000 00000000 00000000
    00000009 00000000 00000000 00000000 00000000
    0000000A 07300403 00000004 00000000 00000603
    0000000B 00000001 00000002 00000100 00000001
    80000000 80000008 00000000 00000000 00000000
    80000001 00000000 00000000 00000001 28100800
    80000002 65746E49 2952286C 726F4320 4D542865
    80000003 35692029 55504320 20202020 20202020
    80000004 30353620 20402020 30322E33 007A4847
    80000005 00000000 00000000 00000000 00000000
    80000006 00000000 00000000 01006040 00000000
    80000007 00000000 00000000 00000000 00000100
    80000008 00003024 00000000 00000000 00000000

    CPU Thread: 2
    APIC ID: 4
    Processor ID: 0
    Core ID: 2
    Thread ID: 0

    Function EAX EBX ECX EDX
    00000000 0000000B 756E6547 6C65746E 49656E69
    00000001 00020655 04100800 029AE3FF BFEBFBFF
    00000002 55035A01 00F0B2E3 00000000 09CA212C
    00000003 00000000 00000000 00000000 00000000
    00000004 1C004121 01C0003F 0000003F 00000000
    00000005 00000040 00000040 00000003 00001120
    00000006 00000007 00000002 00000001 00000000
    00000007 00000000 00000000 00000000 00000000
    00000008 00000000 00000000 00000000 00000000
    00000009 00000000 00000000 00000000 00000000
    0000000A 07300403 00000004 00000000 00000603
    0000000B 00000001 00000002 00000100 00000004
    80000000 80000008 00000000 00000000 00000000
    80000001 00000000 00000000 00000001 28100800
    80000002 65746E49 2952286C 726F4320 4D542865
    80000003 35692029 55504320 20202020 20202020
    80000004 30353620 20402020 30322E33 007A4847
    80000005 00000000 00000000 00000000 00000000
    80000006 00000000 00000000 01006040 00000000
    80000007 00000000 00000000 00000000 00000100
    80000008 00003024 00000000 00000000 00000000

    CPU Thread: 3
    APIC ID: 5
    Processor ID: 0
    Core ID: 2
    Thread ID: 1

    Function EAX EBX ECX EDX
    00000000 0000000B 756E6547 6C65746E 49656E69
    00000001 00020655 05100800 029AE3FF BFEBFBFF
    00000002 55035A01 00F0B2E3 00000000 09CA212C
    00000003 00000000 00000000 00000000 00000000
    00000004 1C004121 01C0003F 0000003F 00000000
    00000005 00000040 00000040 00000003 00001120
    00000006 00000007 00000002 00000001 00000000
    00000007 00000000 00000000 00000000 00000000
    00000008 00000000 00000000 00000000 00000000
    00000009 00000000 00000000 00000000 00000000
    0000000A 07300403 00000004 00000000 00000603
    0000000B 00000001 00000002 00000100 00000005
    80000000 80000008 00000000 00000000 00000000
    80000001 00000000 00000000 00000001 28100800
    80000002 65746E49 2952286C 726F4320 4D542865
    80000003 35692029 55504320 20202020 20202020
    80000004 30353620 20402020 30322E33 007A4847
    80000005 00000000 00000000 00000000 00000000
    80000006 00000000 00000000 01006040 00000000
    80000007 00000000 00000000 00000000 00000100
    80000008 00003024 00000000 00000000 00000000

    --------------------------------------------------------------------------------

    Intel CPU

    Name: Intel Core i5 650
    Number of Cores: 2
    Threads per Core: 2
    Timer Frequency: 3.134755 MHz
    Time Stamp Counter: Invariant
    Estimated Time Stamp Counter Frequency: 3210.26 MHz
    Estimated Time Stamp Counter Frequency Error: 0.36868 Mhz
    Time Stamp Counter Frequency: 3209.99 MHz

    MSR Core #1

    MSR EDX EAX
    000000CE 00000900 00011800
    00000198 00000000 00000019
    0000019C 00000000 88380000
    000001A2 00000000 00691000

    MSR Core #2

    MSR EDX EAX
    000000CE 00000900 00011800
    00000198 00000000 00000009
    0000019C 00000000 88430000
    000001A2 00000000 00691000

    Microarchitecture: Nehalem
    Time Stamp Counter Multiplier: 24

    --------------------------------------------------------------------------------

    AMD Display Library

    Status: OK

    Number of adapters: 3

    AdapterIndex: 0
    isActive: 1
    AdapterName: AMD Radeon HD 5700 Series
    UDID: PCI_VEN_1002&DEV_68B8&SUBSYS_29911682&REV_00_4&2F49A5F6&0&0008A
    Present: 1
    VendorID: 0x1002
    BusNumber: 1
    DeviceNumber: 0
    FunctionNumber: 0
    AdapterID: 0x1B32A40

    AdapterIndex: 1
    isActive: 0
    AdapterName: AMD Radeon HD 5700 Series
    UDID: PCI_VEN_1002&DEV_68B8&SUBSYS_29911682&REV_00_4&2F49A5F6&0&0008&02A
    Present: 1
    VendorID: 0x1002
    BusNumber: 1
    DeviceNumber: 0
    FunctionNumber: 0
    AdapterID: 0x1B32A40

    AdapterIndex: 2
    isActive: 0
    AdapterName: AMD Radeon HD 5700 Series
    UDID: PCI_VEN_1002&DEV_68B8&SUBSYS_29911682&REV_00_4&2F49A5F6&0&0008&03A
    Present: 1
    VendorID: 0x1002
    BusNumber: 1
    DeviceNumber: 0
    FunctionNumber: 0
    AdapterID: 0x1B32A40

    --------------------------------------------------------------------------------

    GenericHarddisk

    Drive name: SAMSUNG HD103SI
    Firmware version: 1AG01118

    ID Description Raw Value Worst Value Thres Physical
    01 Read Error Rate 000000000000 100 100 51 -
    03 Spin-Up Time DE1700000000 83 83 11 -
    04 Start/Stop Count 071200000000 95 95 0 4615
    05 Reallocated Sectors Count 000000000000 100 100 10 -
    07 Seek Error Rate 000000000000 100 100 51 -
    08 Seek Time Performance 000000000000 100 100 15 -
    09 Power-On Hours (POH) 541000000000 99 99 0 4180
    0A Spin Retry Count 000000000000 100 100 51 -
    0B Recalibration Retries 000000000000 100 100 0 -
    0C Power Cycle Count 000A00000000 97 97 0 2560
    0D Soft Read Error Rate 000000000000 100 100 0 -
    B7 SATA Downshift Error Count 0D0000000000 100 100 0 13
    B8 End-to-End error 000000000000 100 100 0 -
    BB Reported Uncorrectable Errors 000000000000 100 100 0 0
    BC Command Timeout 000000000000 100 100 0 0
    BE Temperature Difference from 100 150014160000 58 79 0 79
    C2 Temperature 160014170000 57 78 0 22
    C3 Hardware ECC Recovered 34905D000000 100 100 0 -
    C4 Reallocation Event Count 000000000000 100 100 0 -
    C5 Current Pending Sector Count 000000000000 100 100 0 -
    C6 Uncorrectable Sector Count 000000000000 100 100 0 -
    C7 UltraDMA CRC Error Count 000000000000 100 100 0 -
    C8 Write Error Rate 000000000000 99 100 0 -
    C9 Unknown 000000000000 253 253 0 -

    Logical drive name: C:\
    Format: NTFS
    Total size: 1000097181696
    Total free space: 617728819200
     
  2. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    Hi and welcome to TSG.

    Firstly, what is the exact make, model, wattage and approximate age of your current PSU?
    What is the same for the 'backup' PSU you are considering?

    MWMonitor is OK but it is getting dated and can be unreliable. Go to the Asus website below:

    http://www.asus.com/Motherboards/P7H55DM_PRO/HelpDesk_Download/

    Select your operating system and under Utilities, look for Asus PC Probe II, install that and check your temps and voltages as reported in that tool, it is more likely to be accurate. Report all the values in a reply here, a screenshot is easier to read quickly than a detailed report output.

    Is this a factory build machine or a custom / self build?
     
  3. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    Thank you for the swift reply.

    It's custom built. The current PSU is a Hantol ATX V2.3 800W and the other one is a Eurotech FPSPA 580W, probably not going to cut it.

    AsusProbe says there's a problem with the CPU temp:

    http://imgur.com/XhqvaGm

    The CPU fan cooler it not properly attached per se, the 4 locking mechanisms are broken, the cooler is placed on the sockets and working, the pc is stable with no vibrations but should it shake enough the fan could release itself from the motherboard (has yet to happen). Could this be the reason for the resets?

    I was assuming it was not a temperature issue for some reasons, it doesn't happen on every game I play, and it's not related to how long I play it either.
    It usually happens when accessing loading times or menus (a break from graphical processing). I've finished playing some games in single settings of sometimes 8+ hours and the computer didn't crash once. I've played some games for the same amount of time and it rebooted once or twice, and some other games like Skyrim I can play in the open world for hours where there's no loadings but once I get to a town and proceed to open and close doors the computer crashes constantly. Or sometimes it crashes simply because I hit the Quicksave button. This is what had me thinking it could be the graphic driver, hence updating it.

    Someone said I should check Windows event log, and I have but it's sort of confusing and the last reboot was last night so I'm going to wait for it to happen again and then try to look for the results and post them here.
     
  4. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    I should probably say that picture was taken while playing a game, and AsusProbe temp threshold is set to 60º hence the warning, as I type this it has lowered to 44º (it's warm here).
     
  5. hfiga

    hfiga

    Joined:
    Apr 13, 2015
    Messages:
    3
    I need a few things:

    The games the PC crashes

    H0w many watts your PSU has

    I think it might be that your cpu and gpu has a bottleneck. Where the gpu can't handle the cpu or vise versa. It happens on most hard to play games like bf4 or any instenive cpu and gpu games. Also you don't have enough watts to handle your cpu or gpu.

    Also have you ever done any over clocking?
     
  6. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8

    Current PSU has 800W, the one I have stored has 580W.

    I got it fairly recently, the games I've played from my Steam list without a single crash were Max Payne 3 and Dead Island, I'm playing Dishonored right now and it crashes now and then ONLY when I access menus, hasn't crashed once during gameplay itself. Skyrim is a different beast, ir runs on high and it allows me to play on the open world without any problem for as long as I want, but going into cities/villages/dungeons is a nightmare as opening doors and quicksaving the game has an apparently 5/10 chances of rebooting the system.

    In between these games I play World of Warcraft fairly causally, and no resets so far.

    If it was a bottleneck, wouldn't it simply happen every time, why the discrepancy between games played? And if it was a temperature problem wouldn't it also crash the system regardless of game played? Pretty sure I finished Max Payne 3 in a single setting during a weekend, wouldn't it overheat then, as it's a fairly more demanding game than WoW for instance.
     
  7. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,537
    The CPU fan cooler it not properly attached per se, the 4 locking mechanisms are broken, the cooler is placed on the sockets and working

    care to elaborate on this????
     
  8. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    Sure, there are four locking mechanisms on each corner of the CPU cooling fan. They don't lock in the motherboard's sockets perfectly, because the locking mechanism appears to be broken.

    However the fan is properly positioned and working, there doesn't seem to be any irregular noise or moving around with fan rotation, and the thermal paste is not dry. I really don't think temperature is the reason for the reboots, I've had the resets happen out of the blue in windows when transferring files from an external HDD, hence my bet would be the PSU.
     
  9. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,537
    if the locking mech' is broken then the heatsink is not making the necessary connection to the processor......hence the overheating
    this is outlined in your asus probe link showing cpu temp
    if i was in your position i would:
    buy a new heatsink/fan and install..........not forgetting to clean of all old thermal paste
    your power supply is not a main stream brand...so i would take a look at that too
     
  10. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    The last reset happened in the OS simply accessing a music folder, with a CPU temp of around 34º, so I'm ruling CPU temp out as the cause for the resets.

    Event viewer shows the following:

    Reset:
    http://i.imgur.com/3q7WVgB.png

    Right after the reset
    http://i.imgur.com/v1YvQeB.png

    Don't know what to make of it, there's no warning or indication of any malfunctioning before the reset, perhaps I'm not searching it properly in event viewer?
     
  11. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    I tend to agree with Replay, if the cpu locking pins are broken they should be replaced, you are asking for trouble running it like that in my opinion.

    There is probably a temperature issue associated with the CPU and that certainly isn't going to help with system stability. If it is getting that hot, regardless of wether it is causing the crashes or not, it is going to reduce the life of the CPU and increase risk to the overall system.
     
  12. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    It's not getting hot, I have no idea where those 97º degrees came from but it has never reached such a high temp again, even when playing.

    Plus, it resets in idle out of the blue with a CPU temp of 34º, so I'm ruling it out as the cause for the resets. Still not sure if the my other PSU will cut it, no one seems to be able to answer that properly so I'll just take it to a clinic and be done with it.
     
  13. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    The 580w should be fine for testing at least, as long as its isn't too old and a reasonable quality. However, I wouldn't reply on it long term myself.

    Nope, I have seen more than one occasion (one with one of my own cards) that crashed in some games and not others and it was definately temperature related. As soon as I replaced the stock cooler on the card the problem totally went.

    The CPU think doesn't necessarily have to be heat related, the fact the CPU is not fully seated and attached properly can (not I said can, not will) cause any number of problems. Replay and I have just advised you that you should fix it, if we say something we are not doing our job properly :D The heatsinks and fans are attached using certain mounting brackets for a reason.

    Have you done any tests on your RAM with something like Memtest86?
    Have you checked each and every cable and connector inside the case to ensure no loose connections? Don't just do a visual inspection and they can look OK and still nto be correctly seated.

    Do not reply on HWMonitor for your temperature and voltage information, it is old and outdated. I have seen incorrect reading on that more times than I can count. (y)
     
  14. Cortexiphan

    Cortexiphan Thread Starter

    Joined:
    Apr 13, 2015
    Messages:
    8
    Cheers for the tips!

    Memtest and burn in stress tests on the CPU and GPU were all ok with no errors reported. I am definitely getting a new CPU cooler, the Artic ones seem to be cheap and way better than the intel stock one I have. Hoping that fixes it, in the meantime I'm taking your advice and taking the machine apart again. I'd already experienced the reboots on an old cabinet I had hence switching to this one with less static, but sadly it didn't solve it. I'm also using AsusProbe now and monitoring it on the BIOS as well, the voltage seems to suffer no significant change during the stress tests and the CPU temperature is rising up to 65º when playing, which I'm guessing it's high. There's no dust and the thermal paste isn't dry but I suppose the CPU cooler really has to go, and if that doesn't fix the reboots I'll just take it to the shop and be done with trying to repair it myself =P
     
  15. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    I believe the max listed operating temp for that CPU is somewhere around 73C. 65C is a little high for normal working or even under a bit of heavier load but within spec, could be just a little inefficient cooling due to the broken brackets.

    Be sure to removal all the thermal paste and clean the CPU properly and reapply fresh paste etc before fitting the new cooler.

    Fingers crossed it helps.
     
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