Pc randomly turns off on games

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.
Joined
Mar 2, 2019
Messages
1,626
ok, in power management under "high performance" click on "Change advanced power settings"
expand: PCI Express -> Link state power management
select setting: OFF

expand: USB Settings -> USB Selective suspend setting
select: setting: disabled

Click OK to save.


In: Settings -> System -> Power & Sleep
Set both screen and sleep to "never"

restart computer and try play game again.
 

alen02

Thread Starter
Joined
Nov 27, 2020
Messages
28
it dosnt help. I just instal and try nba 2k21 work perfect on high setting, i play 60 min. In 4.05 Pm i start ac valhalla in 4.10 Pm pc resert itself. I do what you sad in Windows PowerShell, i cant find anything wrong in that time period, only EventID : 6008, TimeGenerated : 11/29/2020 4:09:53 PM. if you can look this logs again, and see is there something what i missing
 

Attachments

Joined
Mar 2, 2019
Messages
1,626
Your computer fails to activate, how do I know these shutdowns aren't forced by system because it's not activated?

Likely meaning of 0x803F7001
Windows 10 license couldn’t be found to activate Windows - 0x803F7001
please take a screenshot of:
Settings -> Updates & Security -> Activation

Otherwise:
The Energy Server Service queencreek service terminated unexpectedly.
Open services.msc and see which service is that.
 
Last edited:

alen02

Thread Starter
Joined
Nov 27, 2020
Messages
28
You right i didnt activated windows, i forget, just instal windows and game. Now i activated windows
The Energy Server Service, when i start get error 1069
 

Attachments

Joined
Mar 2, 2019
Messages
1,626
If possible set this service to "Disabled"

If not take a look at "Recovery" tab, and set all failures to "Take No Action"
And make sure "Enable action for stops with errors" is not checked.

You need to open services.msc as Administrator to modify these settings.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,290
You right i didnt activated windows, i forget, just instal windows and game. Now i activated windows
Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
 

alen02

Thread Starter
Joined
Nov 27, 2020
Messages
28
I disabled but did not help
I now do all powercfg -energy, Windows PowerShell, DirectX diagnostic log, Elevated Command Prompt window
 

Attachments

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,108
I'm not going to download an unzip a .rar file. Please copy and paste the report in a reply.
 

alen02

Thread Starter
Joined
Nov 27, 2020
Messages
28
Is this
<DiagReport>
<LicensingData>
<ToolVersion>10.0.19041.1</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
<LicensingStatusReason>0x4004F401</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
<LocalGenuineResultP>1</LocalGenuineResultP>
<LastOnlineGenuineResult></LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>BBBBB</ActivePartialProductKey>
<ActiveProductKeyPid2>00328-90000-00000-AAOEM</ActiveProductKeyPid2>
<OSVersion>10.0.19042.2.00010100.0.0.004</OSVersion>
<ProductName>Windows 10 Enterprise</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Enterprise</EditionId>
<BuildLab>19041.vb_release.191206-1406</BuildLab>
<TimeZone>Central European Standard Time(GMT+01:00)</TimeZone>
<ActiveSkuId>8b351c9c-f398-4515-9900-09df49427262</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, OEM_COA_NSLP channel</ActiveSkuDescription>
<ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
<ActiveProductKeyPKeyId>125cf127-b85e-2e7d-eebb-fde2010a0603</ActiveProductKeyPKeyId>
<ActiveProductKeyPidEx>03612-03289-000-000000-02-1033-19042.0000-3342020</ActiveProductKeyPidEx>
<ActiveProductKeyChannel>OEM:NONSLP</ActiveProductKeyChannel>
<ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
<OfflineInstallationId>544802251953710618593155453089684324289800885774258705222250240</OfflineInstallationId>
<DomainJoined>false</DomainJoined>
<ComputerSid>S-1-5-21-2684082008-259026691-2485640224</ComputerSid>
<ProductLCID>1033</ProductLCID>
<UserLCID>1033</UserLCID>
<SystemLCID>1033</SystemLCID>
<CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
<ServiceAvailable>true</ServiceAvailable>
<OemMarkerVersion></OemMarkerVersion>
<OemId></OemId>
<OemTableId></OemTableId>
<OA3ProductKey>0xC004F057</OA3ProductKey>
<ActivationScenarioCode></ActivationScenarioCode>
<ProductKeyCode></ProductKeyCode>
<Manufacturer>System manufacturer</Manufacturer>
<Model>System Product Name</Model>
<InstallDate>20201128131719.000000+060</InstallDate>
</LicensingData>
<HealthCheck>
<Result>PASS</Result>
<TamperedItems></TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>&lt;?xml version=&quot;1.0&quot; encoding=&quot;utf-8&quot;?&gt;&lt;genuineAuthorization xmlns=&quot;http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0&quot;&gt;&lt;version&gt;1.0&lt;/version&gt;&lt;genuineProperties origin=&quot;sppclient&quot;&gt;&lt;properties&gt;OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=LicensingDiag;TimeStampClient=2020-11-29T17:09:32Z&lt;/properties&gt;&lt;signatures&gt;&lt;signature name=&quot;clientLockboxKey&quot; method=&quot;rsa-sha256&quot;&gt;zlyrbGwPWSz78dpzc3Adw/Puo7dEsKF5nRXaeg9xlCTQMe/3Q8e8kNrsN1WONKy4vcIzpDxBnAtfqAZWr94GiAWF4MRiLTz6nGf06iOJ9KkG5CmOC75YH8HXswesnQosquesgR1B6U2R8YObXdrFPB7wDqm8wX9j/1xOL0dGgNE=&lt;/signature&gt;&lt;/signatures&gt;&lt;/genuineProperties&gt;&lt;/genuineAuthorization&gt;</ServerProps>
</GenuineAuthz>
</DiagReport>
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,108
I'm sorry but the OS is Windows 10 Enterprise which is not available for personal use.

As such, it's considered not genuine and therefore we cannot assist on this machine unless the license is changed to a valid personal use one.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top