Pc randomly turns off on games

[zebanovich]

ok, in power management under "high performance" click on "Change advanced power settings"
expand: PCI Express -> Link state power management
select setting: OFF

expand: USB Settings -> USB Selective suspend setting
select: setting: disabled

Click OK to save.


In: Settings -> System -> Power & Sleep
Set both screen and sleep to "never"

restart computer and try play game again.

 

[alen02]

it dosnt help. I just instal and try nba 2k21 work perfect on high setting, i play 60 min. In 4.05 Pm i start ac valhalla in 4.10 Pm pc resert itself. I do what you sad in Windows PowerShell, i cant find anything wrong in that time period, only EventID : 6008, TimeGenerated : 11/29/2020 4:09:53 PM. if you can look this logs again, and see is there something what i missing

 

[zebanovich]

Your computer fails to activate, how do I know these shutdowns aren't forced by system because it's not activated?

Likely meaning of 0x803F7001

Windows 10 license couldn’t be found to activate Windows - 0x803F7001

please take a screenshot of:
Settings -> Updates & Security -> Activation

Otherwise:

The Energy Server Service queencreek service terminated unexpectedly.

Open services.msc and see which service is that.

 

[alen02]

You right i didnt activated windows, i forget, just instal windows and game. Now i activated windows
The Energy Server Service, when i start get error 1069

 

[zebanovich]

If possible set this service to "Disabled"

If not take a look at "Recovery" tab, and set all failures to "Take No Action"
And make sure "Enable action for stops with errors" is not checked.

You need to open services.msc as Administrator to modify these settings.

 

[blues_harp28]

You right i didnt activated windows, i forget, just instal windows and game. Now i activated windows

Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.

 

[alen02]

I disabled but did not help
I now do all powercfg -energy, Windows PowerShell, DirectX diagnostic log, Elevated Command Prompt window

 

[Cookiegal]

I'm not going to download an unzip a .rar file. Please copy and paste the report in a reply.

 

[alen02]

Is this
<DiagReport>
<LicensingData>
<ToolVersion>10.0.19041.1</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
<LicensingStatusReason>0x4004F401</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
<LocalGenuineResultP>1</LocalGenuineResultP>
<LastOnlineGenuineResult></LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>BBBBB</ActivePartialProductKey>
<ActiveProductKeyPid2>00328-90000-00000-AAOEM</ActiveProductKeyPid2>
<OSVersion>10.0.19042.2.00010100.0.0.004</OSVersion>
<ProductName>Windows 10 Enterprise</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Enterprise</EditionId>
<BuildLab>19041.vb_release.191206-1406</BuildLab>
<TimeZone>Central European Standard Time(GMT+01:00)</TimeZone>
<ActiveSkuId>8b351c9c-f398-4515-9900-09df49427262</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, OEM_COA_NSLP channel</ActiveSkuDescription>
<ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
<ActiveProductKeyPKeyId>125cf127-b85e-2e7d-eebb-fde2010a0603</ActiveProductKeyPKeyId>
<ActiveProductKeyPidEx>03612-03289-000-000000-02-1033-19042.0000-3342020</ActiveProductKeyPidEx>
<ActiveProductKeyChannel>OEM:NONSLP</ActiveProductKeyChannel>
<ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
<OfflineInstallationId>544802251953710618593155453089684324289800885774258705222250240</OfflineInstallationId>
<DomainJoined>false</DomainJoined>
<ComputerSid>S-1-5-21-2684082008-259026691-2485640224</ComputerSid>
<ProductLCID>1033</ProductLCID>
<UserLCID>1033</UserLCID>
<SystemLCID>1033</SystemLCID>
<CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
<ServiceAvailable>true</ServiceAvailable>
<OemMarkerVersion></OemMarkerVersion>
<OemId></OemId>
<OemTableId></OemTableId>
<OA3ProductKey>0xC004F057</OA3ProductKey>
<ActivationScenarioCode></ActivationScenarioCode>
<ProductKeyCode></ProductKeyCode>
<Manufacturer>System manufacturer</Manufacturer>
<Model>System Product Name</Model>
<InstallDate>20201128131719.000000+060</InstallDate>
</LicensingData>
<HealthCheck>
<Result>PASS</Result>
<TamperedItems></TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>&lt;?xml version=&quot;1.0&quot; encoding=&quot;utf-8&quot;?&gt;&lt;genuineAuthorization xmlns=&quot;http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0&quot;&gt;&lt;version&gt;1.0&lt;/version&gt;&lt;genuineProperties origin=&quot;sppclient&quot;&gt;&lt;properties&gt;OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=LicensingDiag;TimeStampClient=2020-11-29T17:09:32Z&lt;/properties&gt;&lt;signatures&gt;&lt;signature name=&quot;clientLockboxKey&quot; method=&quot;rsa-sha256&quot;&gt;zlyrbGwPWSz78dpzc3Adw/Puo7dEsKF5nRXaeg9xlCTQMe/3Q8e8kNrsN1WONKy4vcIzpDxBnAtfqAZWr94GiAWF4MRiLTz6nGf06iOJ9KkG5CmOC75YH8HXswesnQosquesgR1B6U2R8YObXdrFPB7wDqm8wX9j/1xOL0dGgNE=&lt;/signature&gt;&lt;/signatures&gt;&lt;/genuineProperties&gt;&lt;/genuineAuthorization&gt;</ServerProps>
</GenuineAuthz>
</DiagReport>

 

[Cookiegal]

I'm sorry but the OS is Windows 10 Enterprise which is not available for personal use.

As such, it's considered not genuine and therefore we cannot assist on this machine unless the license is changed to a valid personal use one.