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PC Recovery HP

Discussion in 'Windows XP' started by batnip, Jun 30, 2007.

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  1. batnip

    batnip Thread Starter

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    Im trying to fix a computer for a friend, he has a HP XP. Basically when you start it up, it says there is (was) an error, and asks if you want to start normal, Safe mode, or command prompt etc... anyways, whatever option you select, does not work. the window logo comes on for a few seconds, then a blue screen comes on for a millisecond, and then it goes blank, back to the first screen.

    what Im wondering is, probably the only way to fix this is use HP's recovery Disc's, right? The problem is he dont have the recovery disc's, so can I create a set of Recovery discs from my own HP computer? or does the recovery disc has to come from that specific computer?
    Also if I do use the recovery disc, will that erase all his documents? or programs?

    I would greatly appreciate any help
    Ben
     
  2. ozrom1e

    ozrom1e

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    The recovery discs are made for that particular model of computer with that processor etc, others will not work unless they are the same exact make and model.

    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set
    http://h10025.www1.hp.com/ewfrf/wc/...dlc=en&product=90387&lang=en&docname=bph07143


    Stuck on last known configuration screen

    If you have a Full Operating System on CD then you can try this:

    1. Configure the computer to start from the CD-ROM or DVD-ROM drive. For information about how to do this, see your computer documentation, or contact your computer manufacturer.
    2. Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive, and then restart your computer.
    3. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
    4. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
    5. If you have a dual-boot or multiple-boot computer, select the installation that you have to use from the Recovery Console.
    6. When you are prompted, type the administrator password, and then press ENTER (if none was set, leave it blank and press ENTER).
    7. At the command prompt, type bootcfg /list, and then press ENTER. The entries in your current Boot.ini file appear on the screen.
    8. At the command prompt, type bootcfg /rebuild, and then press ENTER. This command scans the hard disks of the computer for Windows XP, Microsoft Windows 2000, or Microsoft Windows NT installations, and then displays the results. Follow the instructions that appear on the screen to add the Windows installations to the Boot.ini file. For example, follow these steps to add a Windows XP installation to the Boot.ini file:

    a. When you receive a message that is similar to the following message:
    Total Identified Windows Installs: 1
    [1] C:\Windows
    Add installation to boot list? (Yes/No/All)
    Press Y hit ENTER.

    b. When, you receive a message that is similar to the following message:
    Enter Load Identifier
    This is the name of the operating system. Type the name of your operating system, and then press ENTER. The name is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.

    c. When you receive a message that is similar to the following:
    Enter OS Load options
    Type /fastdetect, and then press ENTER.

    Take the CD out of the drive.

    Type exit then press ENTER.

    Note: The instructions that appear on your screen may be different, depending on the configuration of your computer.
     
  3. batnip

    batnip Thread Starter

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    Thankyou very much oxrom1e.
     
  4. ozrom1e

    ozrom1e

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    You are welcome I hope I have helped.
     
  5. batnip

    batnip Thread Starter

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    One other quick question... If I use the recovery disk's, will that erase all his documents and/or programs?
     
  6. Frank4d

    Frank4d Retired Trusted Advisor

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    Recovery disks generally restore the computer to it's orignal condition (wipes all his programs and documents). You might want to wait for other answers before doing something that drastic.
     
  7. BobJam

    BobJam

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    If you choose to do a clean install, remember that you're going to have to reinstall all the drivers specific to that machine.

    XP does in fact have some native drivers, but you might have to go to the HP site and download and install some updated drivers.

    Now if his modem won't work, then you can download the drivers on your machine, burn them to CD, and then transfer them to his machine.
     
  8. batnip

    batnip Thread Starter

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    So is there any possible way I fix this thing without erasing all his documents?
     
  9. BobJam

    BobJam

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    YES, save his documents to removable media BEFORE you attempt to restore his OS.

    To (try) to save the documents: Put a bootable CD in his CD drive (an OS CD will do). If he knows what folder his documents are stored on (probably My Documents, which is the default, unless he made data specific folders for his data), then you can try to read that folder with the bootable CD.

    Then try using the "copy" command to copy his docs to removable media - a pen drive for example.

    Once you copy his documents to removable media, then you won't have to worry about erasing his HDD (which you'll probably do, especially if you do a clean install or try a rescue CD). Just go for it then.
     
  10. batnip

    batnip Thread Starter

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    Ok, Next question, I dont have a bootable CD, How can I make one? I found some files online that says to put on a CD to make a boot disk, however it has to be burned on a CD a special way? Any help is greatly appreciated
     
  11. ozrom1e

    ozrom1e

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    If you want the data that you wish to be on a bootable restore type disk then I would recommend using Acronis True Image which will make bootable disks for starting the recovery of the data. You can get this at: http://www.acronis.com

    There is a possibility that the recovery disks for the HP will do a repair-installation but this would have to be researched thru HP for this info since all of the recovery software does not operate the same way.
     
  12. BobJam

    BobJam

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    You DO have a bootable disk if you have the XP CD. Just make sure that if you use it to boot your friend's machine you do the following two things:

    1. Go into his BIOS and configure the "Boot Order" so that it boots from his CD first. Typically, in a BIOS there will be a "Boot Order" selection that reads something like "A,C, CD". Choose CD. Do that BEFORE you do anything else.

    2. At this point, DON'T install XP itself from the XP CD - you can do that later if you wish AFTER you have saved his documents to removable media. I can't remember the menu selections, but there should be one that says something like "Boot from this CD" - choose that. DON'T choose the option that says something like "Install XP".​

    If I misunderstood, and you DON'T have the XP CD, you can make a bootable CD if you have Roxio's Creator Classic for burning CD's. Just look in the help file and search on "bootable" and then display the topic titled "Making a bootable disk with Creator Classic" - that help screen will tell you how to do it.

    I don't know about Nero, but I assume it has a similar feature.

    Of course, all this assumes that you want to use a bootable CD to save your friend's documents to removable media BEFORE you try to get his system up and running again.
     
  13. batnip

    batnip Thread Starter

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    ok, Thanks guys, the thing is, is that i dont have the OS XP disc. Ok, managed to create a bootup disk using Acronis, however Im having a hard time understanding how to back up files using it, would i use the "recovery" option? or the "Backup" option Anyone familer with the program? i tried recovering some files, and I get a message saying that the file is not a backup file, (tib) or it is corrupt. of course its not a backup file, so I need to convert it somehow first?. all I want to do is save some very important files thats in My documents
     
  14. BobJam

    BobJam

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