PC Reset

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Astromoon

Thread Starter
Joined
Nov 25, 2017
Messages
4
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G, AMD64 Family 21 Model 101 Stepping 1
Processor Count: 4
RAM: 8088 Mb
Graphics Card: AMD Radeon (TM) RX 560, -2048 Mb
Hard Drives:
Motherboard: Dell Inc., 0XFRWW
Antivirus: Windows Defender, Enabled and Updated

I recently reseted my pc, for issues related to speed, however after this reset my seems to be even SLOWER. Any tips? Should I reset again? Any other way to reset?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Are you talking about the speed of the computer or internet? Did you remove everything when you performed the reset or keep your files? Have you performed any malware scans?

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?
 

Astromoon

Thread Starter
Joined
Nov 25, 2017
Messages
4
whenever i try to install ANYTHING it says "The system cannot find the path specified"
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Are you talking about the speed of the computer or internet? Did you remove everything when you performed the reset or keep your files? Have you performed any malware scans?
Please answer these questions.

whenever i try to install ANYTHING it says "The system cannot find the path specified"
Do you mean you cannot even install any of these programs in my steps?

Please try Steps 1 and 5 then let me know if any changes.
 

Astromoon

Thread Starter
Joined
Nov 25, 2017
Messages
4
i cannot follw step 1 because whenever i try to install anything i get the error msg
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top