I have a Dell PC running windows xp and have a virus that wont go away. I took my PC t o STAPLES STORE and they said they would remove any spyware ,adware, and the virus,but after shelling out 100 dollars I picked up my PC and they seem to not have done any thing to improve it.Now I am just ready to wipe clean my computer and start over. I am told if I format my computer it will take care of these problems and if so , how can I save some of the things I have stored on my PC before wiping it clean ? Also what is the best way or the easiest way for a PC ROOKIE to do this? Please understand that my computer is very basic that I use for the internet and saving pictures but otherwise I dont have a lot of stuff on it the I need to save. Thank You ahead of time for your help.