PC running slow & freezing up

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tucsontommy

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Joined
Jan 28, 2013
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 226494 MB, Free - 180667 MB; D: Total - 11978 MB, Free - 2064 MB;
Motherboard: Quanta, 30CC
Antivirus: PC Tools Spyware Doctor with AntiVirus, Updated and Enabledat

I have been having alot of issues with computer running very slow and freezing up. Does anyone have any suggestions on what I can do to fix this ?
 

flavallee

Trusted Advisor
Joined
May 12, 2002
Messages
81,334
First Name
Frank
Do the following in the order that they're listed.

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Download and save and then install the free version of

Malwarebytes Anti-Malware 1.70.0.1100

SUPERAntiSpyware 5.6.0.1014

Make sure to update their definition files during the install process.

Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

After they're installed and updated, restart the computer.

Run a QUICK scan with each of them.

When each scan is finished, select and remove EVERYTHING they found.

Restart the computer, if prompted to, so the removal process can finish.

Note: DON'T use the computer while each scan is in progress.

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Click Start - Run, then type in

%temp% (% is the percentage symbol on the number 5 key)

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, empty the Recycle Bin and then restart the computer.

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Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

After it's been downloaded and saved, close all open windows first, then double-click it to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

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