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PC Running Very Slowly.

Discussion in 'Windows XP' started by joe2kiss, Feb 15, 2005.

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  1. joe2kiss

    joe2kiss Thread Starter

    Joined:
    Feb 15, 2005
    Messages:
    10
    About 5 days ago while Windows was loading I got a bluescreen error message (I have my computer set to restart straight away when this happens so I don't know what the message was). It kept restarting and restart and I had no idea what was wrong, I tried booting in safe mode but it kept restart once it got to MUP.SYS.

    I used my boot disk to run a disk check which seemed to fix the error, now my computer is running very slowly and my CPU usage is very high even while my computer is running idle.

    Attached is my HijackThis scan log. I hope someone can identify the error :(

    Logfile of HijackThis v1.99.0
    Scan saved at 12:40:13, on 15/02/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Avast4\ashDisp.exe
    C:\PROGRA~1\MCAFEE~1\MpfTray.exe
    C:\WINDOWS\System32\RUNDLL32.EXE
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\NetLimiter\NetLimiter.exe
    C:\Program Files\Avast4\aswUpdSv.exe
    C:\Program Files\Avast4\ashServ.exe
    C:\PROGRA~1\MCAFEE~1\MpfAgent.exe
    C:\WINDOWS\System32\CTSvcCDA.EXE
    C:\Program Files\Diskeeper\DkService.exe
    C:\PROGRA~1\MCAFEE~1\MPFSERVICE.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Spybot\TeaTimer.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Avast4\ashMaiSv.exe
    C:\Program Files\Easy PHP\easyphp.exe
    C:\Program Files\Winamp\winamp.exe
    C:\WINDOWS\System32\msiexec.exe
    C:\PROGRA~1\EASYPH~1\Apache\apache.exe
    C:\PROGRA~1\EASYPH~1\MySql\bin\mysqld.exe
    C:\PROGRA~1\EASYPH~1\Apache\apache.exe
    C:\Program Files\Mozilla Thunderbird\thunderbird.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\Documents and Settings\User\My Documents\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE~1\MpfTray.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [NetLimiter] C:\Program Files\NetLimiter\NetLimiter.exe /s
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot\TeaTimer.exe
    O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O23 - Service: avast! iAVS4 Control Service - Unknown - C:\Program Files\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown - C:\Program Files\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Avast4\ashMaiSv.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
    O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper\DkService.exe
    O23 - Service: InCD Helper - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\MCAFEE~1\MPFSERVICE.exe
    O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe


    Thanks,
    Joe
     
  2. Roshith

    Roshith

    Joined:
    Nov 28, 2004
    Messages:
    307
    Welcome to TSG forums!
    Im sorry but i am no specialist in analysisng hijackthis logs. But from what i see in yourlog and from the very little i know about hijackthis logs, it seems that you are using 2 antivirus softwares. Is it so? i recommend that you use only one antivirus software at a time since it would cause conflicts and also slow down your system.

    One more thing i would like to ask ...have you checked out the taskmanager to see which program is having the highest CPU usage?

    Also, have you installed any software recently before the problem appeared?
     
  3. Dr Dave

    Dr Dave

    Joined:
    Apr 8, 2002
    Messages:
    1,156
  4. joe2kiss

    joe2kiss Thread Starter

    Joined:
    Feb 15, 2005
    Messages:
    10
    I am running McAfee firewall and Avast! anti-virus with On-Access protection.

    Nope, no newly installed programs, taskmanager shows ashServ.exe running the most mem usage at the moment, that and firefox.exe.

    I have run Registry Mechanic, Spybot S&D, Ad-Aware, CWShredder and multiple online scans and all of these have brought up nothing ... this is leading me to believe that my fault is probably hardware, but if so, which hardware is causing the problem :confused:

    Thanks for your help guys.
     
  5. RAM-PAGE

    RAM-PAGE Banned

    Joined:
    Dec 19, 2004
    Messages:
    2,355
    Windows XP Update

    How much RAM is your system using? Are all the cooling fans running properly?

    "ashserv.exe is part of the Avast Anti-virus Suite. This process is the main executable for this piece of software, and is important for the stable and secure running of your computer and should not be terminated."
     
  6. VeriChipped

    VeriChipped

    Joined:
    Jan 22, 2003
    Messages:
    147
    Ten Second XP Performance Boost

    If you can live without a few simple shadows or windows animations then this tweak will do the trick. Try it, if the performance boost isn't to your liking, just put everything back.
    1: Start | Right Click on My Computer | select properties. (Or, just right click on the My Computer Icon on your desktop.
    2: Click on the "Advanced" tab
    3: See the "Performance" section? Click "Settings"
    4: Disable the following:

    Fade or slide menus into view
    Fade or slide ToolTips into view
    Fade out menu items after clicking
    Show Shadows under menus
    Slide open combo boxes
    Slide taskbar buttons
    Use a background image for each folder type
    Use common tasks in folders

    There, now Windows will still look nice and perform faster.
     
  7. dmonixed

    dmonixed

    Joined:
    Feb 11, 2005
    Messages:
    73
    i dont think its hardware, what version of adaware are you running, if this is info about your status you have adware, and prolly not just atwola,
    System Monitors 0
    Adware 0
    Adware Cookies 1 (See list)
    * Atwola Cookie

    im no expert but from your HJT i would say that you have some file corruption

    from what i know about HJT these are problems....
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInitvvv
    O4 - HKLM\..\Run: [NetLimiter] C:\Program Files\NetLimiter\NetLimiter.exe /s
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    please correct me someone if i am mistaken,
    i am not telling you to delete any of the above but from the context of the file i believe them to be of a malicious nature, wait for a destinguished member to help, i have been helped with my HJT log before and i will see if that person will come here cuz he will be able to tell you exactly what to do

    --------------------------------------------------------------
    i have pm my friend byteman who said that he will be here shortly!
     
  8. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    A quick search on the Internet pulled up several people's solutions, bad USB, bad PCI card of variety, bad RAM, corrupted XP files.

    One solution posted was to:

    Boot off the windows cd, load the recovery console.
    Type "disable mup"

    But not sure if that solved the problem on only masked it.

    Many recommended doing a repair install
     
  9. Bob Cerelli

    Bob Cerelli

    Joined:
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    22,468
  10. joe2kiss

    joe2kiss Thread Starter

    Joined:
    Feb 15, 2005
    Messages:
    10
    512DDR PC3200. All fans are running normally.

    I don't believe it's anything do to with that. A file corruption or some malicious program or hardware error is causing my system to run slow ... I just don't know what though. :(

    Ad-Aware SE Personal fully up-to-date on definitions.

    I'm beginning to think that aswell. Thanks :)

    I found that solution also, didn't work though, kept saying that the file didn't exist (or something along those lines)

    McAfee Personal Firewall Plus V 5.4.2.30.


    I did a CHKDSK earlier which took about 2 hours to complete telling me that the volume was clean, it has never taken that long to complete before. Maybe this will help determine the cause of the problem.

    Thanks again for all your help guys
     
  11. RAM-PAGE

    RAM-PAGE Banned

    Joined:
    Dec 19, 2004
    Messages:
    2,355
    Just generally. If chkdsk is taking a long time try running Disk Cleanup and removing all but the last restore point. You might also like to try out CCLeaner.

    Are you running on FAT32 or NTFS, btw?
     
  12. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    "now my computer is running very slowly and my CPU usage is very high even while my computer is running idle."

    Is this still happening?

    If so, Open Taskmanager > Processes Tab, Click on the "CPU" heading twice, to sort the percentage descending.

    What processes are at the top?
     
  13. joe2kiss

    joe2kiss Thread Starter

    Joined:
    Feb 15, 2005
    Messages:
    10
    disk cleanup is running as i type and is taking a long time, seems that it's compressing a lot of files and removing a load of junk files. NTFS.

    Yes, still running slowly, program load times are extremely slow. Switching between some programs causes them to crash for short periods.

    I will post the processes once disk cleanup has finished ... from the time it's taken to get to 2 bars it may be some time :eek:
     
  14. RAM-PAGE

    RAM-PAGE Banned

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  15. joe2kiss

    joe2kiss Thread Starter

    Joined:
    Feb 15, 2005
    Messages:
    10
    Ah, disk cleanup managed to complete this time.

    My process list;

    svchost.exe
    ashServ.exe
    firefox.exe
    explorer.exe
    msnmsgr.exe

    Are the highest mem using programs at the moment.
     
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