PC Soooo slooowwwww

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The-Dyce

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Joined
Apr 24, 2020
Messages
10
Hi, I have a Lenovo PC running Windows 10 and yesterday, with no warning, it slowed to a crawl on both Firefox and Google Chrome. It takes an age to open any page and videos etc. just keep jamming. I have run CCleaner and used the Optimise function for my hard drive. I have 1.42TB of 1.75TB free on my C Drive so there seems to be plenty of space. The tower is not overheating, and I use a BT Home Hub, which services other devices fine. I've read a few things about what to do but they're a bit technical and a lot of ads for various downloads to cure it. I do not know them and I am wary of whether 1) they're legit and 2) they'll actually make any difference. It's been running fine to date so this is sudden. Any ideas? Thank you
 

blues_harp28

Trusted Advisor
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Joined
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Check and post
TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe
It is a trusted utility from this forum so let it run on your system and then post the logfile.
======
First run DISM.exe and then System File Checker.

In the search box type > Command Prompt
Right click > Select Run as administrator
In the Command Prompt window
Type [copy and paste]
DISM.exe /Online /Cleanup-image /Restorehealth
Press Enter.

Let it run to completion, it may take some time.
After you see a message that says 'The operation completed successfully'
In the Command Prompt window.
Now type sfc /scannow
Press Enter.
Again let it run until it has completed the scan.
======
To check the System File Checker log files
Go back into Command Prompt.
Type the following command and press Enter
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfclogs.txt"
There should now be a notepad file on your desktop.
Restart your computer and report any change.

https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker
 

The-Dyce

Thread Starter
Joined
Apr 24, 2020
Messages
10
Check and post
TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe
It is a trusted utility from this forum so let it run on your system and then post the logfile.
======
First run DISM.exe and then System File Checker.

In the search box type > Command Prompt
Right click > Select Run as administrator
In the Command Prompt window
Type [copy and paste]
DISM.exe /Online /Cleanup-image /Restorehealth
Press Enter.

Let it run to completion, it may take some time.
After you see a message that says 'The operation completed successfully'
In the Command Prompt window.
Now type sfc /scannow
Press Enter.
Again let it run until it has completed the scan.
======
To check the System File Checker log files
Go back into Command Prompt.
Type the following command and press Enter
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfclogs.txt"
There should now be a notepad file on your desktop.
Restart your computer and report any change.

https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker
Thannk you. I shall let you know how I get on later.
 

The-Dyce

Thread Starter
Joined
Apr 24, 2020
Messages
10
OK thank you. I did all of that successfully but Firefox (despite doing a Firefox Refresh) and Google Chrome remain painfully slow and not fit for purpose. However, I decided, just in case, a long shot, to see if Microsoft Edge was the same and, lo and behold, that is working like a rocket! YouTube a tad slower to load than usual, but no problems whatsoever. So I have NO idea why the other two platforms have just suddenly stopped playing for me. I think my PC may have some life left in it after all. Just wish I knew why the other two platforms have decided not to play nicely anymore. Many thanks :)
 

The-Dyce

Thread Starter
Joined
Apr 24, 2020
Messages
10
I think this is what you meant; to post this: -

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20190930202038.000000+060
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, AMD64 Family 21 Model 48 Stepping 1, CPU Count: 4
Total Physical RAM: 12 GB
Graphics Card: AMD Radeon R7 240
Hard Drives: C: 1836 GB (1452 GB Free); E: 931 GB (291 GB Free); F: 931 GB (545 GB Free);
Motherboard: LENOVO Bantry CRB, ver 31900058 STD, s/n R3010KT3
System: LENOVO, ver LENOVO - 1280, s/n R3010KT3
Antivirus: Windows Defender, Disabled

Also, thank you for all of your help. Using the prompt from Edge to upgrade Firefox, Chrome and Edge itself, I upgraded them (I thought they were upgrading automatically). Now, all systems are running like clockwork. Many thanks again, and if I have misunderstood what to do with that link, please let me know; my techie knowledge has some limits :)
 
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