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PC Tools Registry Mechanic

Discussion in 'Virus & Other Malware Removal' started by Wayne42, Jun 22, 2012.

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  1. Wayne42

    Wayne42 Thread Starter

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    I tried to get rid of this with instructions on another thread on this site showing how to delete it out of the registry but it didn't work. How do I get rid of this thing? I am using a desktop HP PC, running Windows 7.
    Thanks!
     
  2. Mark1956

    Mark1956 Malware Specialist

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    Hi Wayne42, and welcome to TSG. PC Tools Registry Mechanic is a genuine program and if you did not install it intentionally it was probably bundled with other software.

    You should be able to uninstall it from Programs & Features.

    Nevertheless, this is not a Malware issue so should be moved to another forum where you will receive the help you need. Please click on the orange Report button in the corner of your post and request it be moved to a more appropriate forum.
     
  3. Wayne42

    Wayne42 Thread Starter

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    Mark1956,
    Thanks for your response. I had uninstalled the program, but it is still in there. I also did a search on how to get rid of it and followed instructions to delete it from my Registry. Still doesn't work. I even called the company, PC Tools, and they wanted to charge me $59 to remove it, saying it was a virus. It will pop up saying that it partially cleaned my files and wants me to buy their service. This thing deletes the menu and bookmarks toolbars off of Firefox and I have to adjust my settings to get them back on.
     
  4. Mark1956

    Mark1956 Malware Specialist

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    Ok, lets see what is in your system: Please follow the instructions below and post the logs.

    STEP 1

    Please download Malwarebytes Anti-Malware [​IMG] and save it to your desktop.
    • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
    • Double-click on the renamed file to install, then follow these instructions for doing a Quick Scan in normal mode.
    • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
    • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
    Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
    • Double click on the Malwarebytes icon on your desktop to launch the program
    • Under the Scanner tab, make sure the Perform Quick Scan option is selected.
    • Click on the Scan button.
    • When finished, a message box will say "The scan completed successfully. Click Show Results to display all objects found".
    • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked and then click Remove Selected.
    • When removal is completed, a log report will open in Notepad.
    • The log is automatically saved and can be viewed by clicking the Logs tab.
    • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
    • Exit Malwarebytes when done.
    If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

    Note: A 14-day trial of Malwarebytes Anti-Malware PRO is available as an option when first installing the free version so all users can test the real-time protection component for a period of two weeks. When the limited time period expires those features will be deactivated and locked. Enabling the Protection Module feature again requires registration and purchase of a license key that includes free lifetime upgrades and support. If you continue to use the free version, there is no requirement to buy a license...you can just use it as a stand-alone scanner.
    NOTE: Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

    STEP 2

    Please download and scan with SUPERAntiSpyware Free for Home Users.
    • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click Yes. If not, update the definitions before scanning by selecting Check for Updates. (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
    • Click the Preferences button. (bottom left)
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Click the Home button to return to the main screen.
    • On the right, under Select Scan Type, choose Complete Scan.
    • Click Scan Your Computer to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with Threats Detected: click Continue.
    • Make sure everything has a checkmark next to it and click Remove Threats.
    • A notification will appear: Quarantine Complete. Click OK and then click the Finished button to return to the main menu.
    • If asked if you want to reboot, click Yes.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click View Scan Logs, then double click on the log just created, it will be at the top of the list.
    • The log results will open in Notepad, Copy & Paste the entire log back here into your next reply.
    • Click the X in the top right hand corner to exit the program.
    STEP 3
    We need to see some additional information about what is happening in your machine.
    Please download DDS by sUBs from one of the following links and save it to your desktop.`

    DDS is a specialized tool that produces a Psuedo HijackThis Report (a scaled down and simplified version of 'HJT lines') that provides the same + more information in a condensed format.
    NOTE If your Anti Virus attempts to block the download please disable it following the instructions at the end of this guide.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool.
    • When done, DDS will open two (2) logs.
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop.
    • The instruction here asks you to attach the Attach.txt.
      [​IMG]
    • Instead of attaching, please copy & paste both logs into your next reply.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run.
    After downloading the tool, disconnect from the internet and disable all antivirus protection.
    Run the scan, enable your A/V and reconnect to the internet.
    Information on A/V control HERE
     
  5. Mark1956

    Mark1956 Malware Specialist

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    Not heard from you for a few days, do you still need assistance?
     
  6. Mark1956

    Mark1956 Malware Specialist

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    I am marking this thread as Solved due to the lack of response.

    Please post back here if you wish to continue.
     
  7. Wayne42

    Wayne42 Thread Starter

    Joined:
    Jun 22, 2012
    Messages:
    3
    Mark,
    Thanks for the two anti-spyware sites, and sorry for the late response. I used both a couple of times, but neither deleted PC Tools - Registry Mechanic. --- One note on the first one, where you said in the first bullet point: "Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download." -- My system did not allow me to rename it. It just automatically saved it.
     
  8. Mark1956

    Mark1956 Malware Specialist

    Joined:
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    Messages:
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    Hi Wayne42, if you need me to help you then please follow all the instructions and post the logs requested, without them there is little I can do.

    Renaming Mbam is only a precaution and as you have been able to run it it's of little concern.
     
  9. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
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    As there has been no response for three days I am now marking this thread as Solved, again.

    If you wish to fix your problem then please reply again, but only do so when you have the time to continue to completion.


    My spare time is limited for dealing with Malware problems so I will only subscribe to a certain number of threads at any one time to be sure I have sufficient time available to analyse logs without having to rush or delay my replies. All the time that I am waiting for replies is time I could be using to help someone else.
     
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