Solved PC Very Slow and Lagging

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
667
Hi, justgreene.

Eset found and removed many things that the other tools didn't catch. Most of the lines in the report have to do with the Freemake software you have in the computer, as well as the Plex Media Server. I recommend you to uninstall them:

1. Unhide hidden program

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Code:
Start::
CreateRestorePoint:
CloseProcesses:
Plex Media Server (HKLM-x32\...\{656F5C13-45EE-4E5E-BD8D-4707CD70D1CE}) (Version: 1.16.1291 - Plex, Inc.) Hidden
EmptyTemp:
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.

2. Uninstall programs
  • Press the Windows Key + R.
  • Type appwiz.cpl in the Run box and click OK.
  • The Add/Remove Programs list will open. Locate the following programs on the list:
Code:
Plex Media Server (perhaps it is shown twice in the list)
Freemake Video Converter version 4.1.10
  • Select the above programs, one at a time, and click Uninstall.
  • Restart the computer.

3. Fresh FRST logs
  • Double-click on the FRST icon to run it, as you did before. When the tool opens click Yes to disclaimer.
  • Press Scan button and wait for a while.
  • The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
  • Please copy and paste the content of these two logs in your next reply.
 

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
667
Hi, justgreene.

1. Please do the following to run a FRST fix:

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Code:
Start::
CreateRestorePoint:
CloseProcesses:
Toolbar: HKU\S-1-5-21-3273942381-611626886-666906370-1002 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FirewallRules: [TCP Query User{833267FB-8CC9-43A2-8DCE-8F4550F5B0CE}C:\program files (x86)\plex\plex media server\plex dlna server.exe] => (Allow) C:\program files (x86)\plex\plex media server\plex dlna server.exe => No File
FirewallRules: [UDP Query User{87BCADD3-EBE7-4EA6-90B9-2E51C384AB5B}C:\program files (x86)\plex\plex media server\plex dlna server.exe] => (Allow) C:\program files (x86)\plex\plex media server\plex dlna server.exe => No File
FirewallRules: [{F9F7888D-C841-4CD0-A880-D529B04EC93C}] => (Block) C:\program files (x86)\plex\plex media server\plex dlna server.exe => No File
FirewallRules: [{9EB2A840-6E72-4595-8D2E-17C0DFAF28D1}] => (Block) C:\program files (x86)\plex\plex media server\plex dlna server.exe => No File
HKU\S-1-5-21-3273942381-611626886-666906370-1002\...\StartupApproved\Run: => "Plex Media Server"
C:\ProgramData\Freemake
C:\Program Files (x86)\Freemake
C:\program files (x86)\plex
EmptyTemp:
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.

2. Feedback

How is the computer running now? Any remaining issues?
 

justgreene

Thread Starter
Joined
Jun 21, 2005
Messages
149
The computer is definitely moving at a better pace. It starts up and shuts down faster as well. When I click on items to open, like FRST and other apps or software, I still see the mouse start blue spinning for a few seconds. I might just have to live with that.
 

Attachments

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
667
A question: Is the mouse spinning only when you are trying to open programs or randomly?
 

justgreene

Thread Starter
Joined
Jun 21, 2005
Messages
149
I don't see it spinning randomly too often. Usually when I open programs. Or if the computer wakes up from sleep mode.
 

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
667
Hi, justgreene.

I would not see the cursor's spinning as a problem here.

If there is no other problem regarding the computer, please read on:

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.
  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.
Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!
  • Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
  • Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
  • Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind. ;)
  • Do not open any files without being certain of what they are!
5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

7. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

8. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled.


If you have any questions or concerns please don't hesitate to ask!

I'm glad I was able to help you.
:)
 

DR.M

Malware Trainee
Joined
Sep 4, 2019
Messages
667
You are very welcome.

Let me know if you have any further questions/concerns.
 

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