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PC will not shut down or wake from sleep

Discussion in 'Windows 10' started by Amath, Jul 14, 2019.

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  1. Amath

    Amath Thread Starter

    Joined:
    Jul 14, 2019
    Messages:
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    I have a gateway dx4860 i5 PC. I just installed a new ssd, and did a fresh install of windows 10. It worked, but now my computer will not shutdown properly. Upon clicking start -> shutdown, the monitor turns off but the led and fans continue to run (after 30 minutes I force shut off by holding the power button). Additionally, if I try to sleep the computer, it will do the same thing and not wake up upon mouse/keyboard press.

    So far, I have
    1. Disabled fast start up
    2. Cmd -> powercfg -h off
    3. Disabled Intel IMEI due to suggested online solution

    Does anyone know how to fix this issue
     
  2. Jack1000

    Jack1000

    Joined:
    Feb 4, 2001
    Messages:
    1,482
    Some steps to try here:

    https://www.makeuseof.com/tag/windows-10-wont-wake-sleep-keyboard-mouse/

    Reader View will also give you more options in your browser if you have an Ad Blocker running. I would also re-enable Fast Start Up. (You can disable Ad-Blocker for this site also if you want to read the whole article.)

    Still having problems? I would clear History, Cache, from all web browsers. Cookies too if you don't mind re-entering your user name and passwords for sites.

    Next go to Drive C- Right click/Properties, Run Disk Clean-Up. Also check Delete System Files.This may take a while. Reboot when this is done.

    Use the built-in Windows 10 Troubleshooter to help solve this issue. I would run Windows Update Troubleshooter. Don't do the Download and Install Now for Build 1903 if offered. Just the regular Troubleshooter here:

    https://support.microsoft.com/en-us/help/4028430/windows-10-use-a-fix-it-tool

    Check for Windows Updates after running the Troubleshooter for Windows Update.

    Run System File Checker. Steps are here. You will need to run this in Administrator Mode.

    https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker

    Jack
     
    Last edited: Jul 14, 2019
  3. Amath

    Amath Thread Starter

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    Messages:
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    Hello,

    1. Tried setting the wake from sleep - it was already enabled. I believe its more of an issue that the computer doesn't actually go to sleep - the fans and led keep running while the display turns off.

    2. I cleared all cache, cookies etc.

    3. Ran the disk clean up and the delete system files. Rebooted, and tried to shut down - still hanging on shut down.

    4. I ran the trouble shooter for power options, and no issue was found.

    5. I ran the system file checker in administrator mode. After completing, I rebooted and tried to shut down with no success.

    6. I re-enabled fast-startup, but again still not working

    Thanks for you help. Im really not sure where the issue is or why its doing this.
     
  4. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
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    First Name:
    Allan
    Driver problems can cause those symptoms so check in Device Manager for any ! or ? characters and/or any Unknown Devices.
     
  5. Amath

    Amath Thread Starter

    Joined:
    Jul 14, 2019
    Messages:
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    I checked, no ! or ? characters and no unknown devices. I am not really sure what else to try, have looked at online forums but all the suggestions have not worked so far. Thanks for you help so far.
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    First Name:
    David
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