pc will not switch off

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volpi

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Feb 29, 2004
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Hi I have been overstepping my ability on a friends computer. trying to upgrade it a little. just fitted a secondhand graphics card, hercules 64mb pci 4000xt. downloaded drivers from hercules website. works fine but now the computer shutsdown but wont switch off.
pc running winME. qdi winnex motherboard celeron 500 processor 190ram soundblaster pci128 sound card. looked on hercules web site cant find much help and browsed around the web. any help would be gratefully appreciated.

Would also be gratefull if anybody takes the time to reply they could use as simple language as poss. Thanks
 

Triple6

Rob
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There are a few Windows ME updates that deal with shutdown issues, I think they are under Recommended Updates, but get all the critical updates.

What happens when you do try and shutdown?
 

volpi

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Hi thanks for such a quick reply.

When i shut down everything on screen follows normally, the screen goes blank but the actual computer keeps on going, or sounds as if. i did see a suggestion on one site that advised to hold in button on case for a few seconds and this then does switch everything off. on start up scandisk wants to run because of improper shutdown.
 

Triple6

Rob
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And this only started after installing the new card?

If so make sure there are no remnents of the old driver. Go to Add/remove Programs and check to see the old driver is uninstalled. then boot the computer into Safe Mode and go to Control Panel -> System -> Device Manager and check to see that only the new video card is listed.

You should also update your motherboard chipset drivers. In Device Manager go to System and see what chipset manufcturer your motherboard uses - ie Intel, VIA, ALI, SIS, etc.
 

volpi

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Feb 29, 2004
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i have just downloaded all the updates. the computer restarted fine when i pressed ok to restart in conection with updates but still would not switch offafter updates installed. will try as above. motherboard drivers are Award and the previous graphic drivers were onboard. do you think there will be any problems i should look out for?
Yes this only started after fitting the new card.
 

Triple6

Rob
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Award is a BIOS chip manufacturer only. The Chipset will be by another company.

Is the onboard fully disabled in the BIOS or via a jumper? Does it still show up in Device Manager?
 

volpi

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Feb 29, 2004
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7
Sorry about that i think i read on the on-line motherboard manual that it had an intel chipset. the onboard graphics show on the device manager. device manager shows intel 8210 chipset graphic controller. looked in bios cannot find the info? is it called something technical
 

Triple6

Rob
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You will want to disable the onboard video - right now it is using system of your system RAM that you will want back. It also using resources that can be freed for other devices. Check the manual on how to disable the onboard Video. I would download the manual but I'm on dial-up and its just gonna take too long. You may need to change the shared video size to o MB or Disable if you don't have a VGA Primary Adaptor option in the BIOS.
 
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