Solved PC won't boot/black screen and cursor

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wonjon

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Jan 16, 2021
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Yesterday I had a windows update, and I was able to restart my pc fine. It didn't fully update so I let it update and shut down so i could go to bed. Today I'm not able to boot my pc. I get a black screen and I can move my cursor. And occasionally the cursor has the blue loading circle and it'll go away, and come back seemingly at random. I can't boot into safe mode because I have uefi and all the advice I can find say to boot safe mode and uninstall the updates. I'm at a complete loss on what to do.
 
Joined
Jan 16, 2021
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It seems that the update failed. You may need to wipe your pc and reinstall windows. If you have saved a backup, you can use it to restore your files.
 

Fireflycph

Morten
Joined
Apr 1, 2016
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1,599
If you can restart and shut off - I believe it's 3 times - the machine should go to the repair screen. There, under Advanced, there should be an option to restore to a previous point. That's assuming that Restore points are enabled on your PC.
If you can't get to the repair screen then you can run the Win10 Media Creator from HERE, create a bootable USB or DVD. (obviously that will have to be done on a different system. Then select Repair when prompted. Do NOT choose install.
 
Joined
Sep 21, 2007
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Actuallly if it goes to the repair screen after 3 reboots, you can select boot to safe mode and remove the update.
 

wonjon

Thread Starter
Joined
Jan 16, 2021
Messages
2
If you can restart and shut off - I believe it's 3 times - the machine should go to the repair screen. There, under Advanced, there should be an option to restore to a previous point. That's assuming that Restore points are enabled on your PC.
If you can't get to the repair screen then you can run the Win10 Media Creator from HERE, create a bootable USB or DVD. (obviously that will have to be done on a different system. Then select Repair when prompted. Do NOT choose install.
So the restarting 3 times didn't work for me, maybe I was doing it wrong? But I was able to download win10 with the media creator onto a USB using my old laptop. It took a while but it did fully load eventually. I was able to boot from the USB and clicked repair, uninstall the latest update, and that managed to work. Now I'm able to use my pc again :) hopefully when redownloading the update it's successful this time.
 
Joined
Jan 19, 2021
Messages
7
So the restarting 3 times didn't work for me, maybe I was doing it wrong? But I was able to download win10 with the media creator onto a USB using my old laptop. It took a while but it did fully load eventually. I was able to boot from the USB and clicked repair, uninstall the latest update, and that managed to work. Now I'm able to use my pc again :) hopefully when redownloading the update it's successful this time.
Seems like an explorer issue. It may happen again.
 
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