PC won't recognize SSD stick

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Droxus

Thread Starter
Joined
Jul 26, 2021
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3
Hi, When building my first PC a couple months back, I installed an HDD and an SDD, and since then I assumed things were working fine, until I noticed recently that I only have one disk on the task manager showing. Sometimes it reaches 100% despite there not being almost anything open. The SSD is also displaying a consistent red LED light, which proves that it's getting power. I tried checking BIOS, device manager, task manager, and the drive manager but nowhere did my SSD show up. I tried reinstalling the SSD but still the same issue. What should I do? (Also I'm fairly new to PC building, so do be patient with me lol)

The SSD: https://www.newegg.com/mushkin-enhanced-pilot-e-1tb/p/N82E16820226901?Item=N82E16820226901
The Motherboard: https://www.newegg.com/p/N82E16813157999?Item=N82E16813157999

Specs:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19043, Installed 20210613202454.000000-300
Processor: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz, Intel64 Family 6 Model 165 Stepping 5, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: Radeon RX 580 Series
Hard Drives: C: 1862 GB (1138 GB Free);
Motherboard: ASRock H570M Pro4, s/n M80-E1005401203
System: American Megatrends International, LLC., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Norton Security, Enabled and Updated
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,221
Your log does not show the 1 TB PCIe NVMe SSD.
It only shows the 2 TB SATA HDD.
Which drive did you install Windows 10 Pro 64-bit in?

Do both drives appear in the Disk drives heading in the Device Manager?
Do both drives appear in the BIOS setup screen?

By the way, you should get rid of Norton Security and stick with Windows 10's built-in antivrus app.
Windows 10 can have various issues when using a third-party antivirus app.

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Last edited:

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,782
@flavallee the user has indicated that the drive is not being recognised in the BIOS or Device Manager. :giggle:

@Droxus I would suggest doing a RMA with Mushkin as I sounds like the drive is defective, unless you still have a return policy with NewEgg or wherever you purchased it.
 

Droxus

Thread Starter
Joined
Jul 26, 2021
Messages
3
@flavallee the user has indicated that the drive is not being recognised in the BIOS or Device Manager. :giggle:

@Droxus I would suggest doing a RMA with Mushkin as I sounds like the drive is defective, unless you still have a return policy with NewEgg or wherever you purchased it.
What does RMA stand for? And yeah, my newegg return policy is past date so I can't return it.
 

Droxus

Thread Starter
Joined
Jul 26, 2021
Messages
3
Your log does not show the 1 TB PCIe NVMe SSD.
It only shows the 2TB SATA HDD.
Which drive did you install Windows 10 Pro 64-bit in?

Do both drives appear in the Disk drives heading in the Device Manager?
Do both drives appear in the BIOS setup screen?

By the way, you should get rid of Norton Security and stick with Windows 10's built-in antivrus app.
Windows 10 can have various issues when using a third-party antivirus app.

-------------------------------------------------
I did get rid of Norton awhile ago, but it showed up in the pc scan still for some reason.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,782
I missed seeing that comment in post #1. 🤓
I'm making more coffee. ☕

-------------------------------------------------
Add a few espresso shots. You notated the HDD as 2GB… changed that for you too ;)
 

Gr3iz

Mark
Trusted Advisor
Spam Fighter
Joined
Mar 9, 2009
Messages
117,640
What does RMA stand for?
Return Material/Merchandise Authorization. It is usually required when you return defective material to a manufacturer/distributor, It is a number or code of some sort that ties your (usually) support case to a particular piece of equipment with a specific serial number.
 
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